Ratings based on 1,891 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Luxurious hotel checking all of the boxes

Posted Apr 27, 2017
Great hotel slightly outside all of the hustle and bustle of Dam Square and the Red light district. Close enough to walk everywhere, quiet enough for a good night's sleep. Try the Moscow mule in the bar
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience, staff, breakfast, and location

Posted Apr 24, 2017
Room was clean and comfortable. Staff friendly and helpful. Great location. Great gym and fabulous breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, California

Nice hotel near Centraal Train Station

Posted Apr 21, 2017
Pros: Very comfortable beds, great pillows, deep bathtub, convenient location near Centraal Station (train terminal). And the concierge was wonderful!
Location: Amsterdam is a biking and walking city, and there's a lot to explore. Just get a map from the wonderful concierge and start wandering.
Clean room, attentive staff, very convenient location. The hotel is a little dated, but overall it was a nice place to stay during our quick visit to Amsterdam. The morning breakfast buffet is way overpriced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to central station and easy to get to rooms

Posted Apr 14, 2017
Staff were excellent.. very accommodating and on point
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

OK hotel close to all sites

Posted Apr 2, 2017
Pros: Proximity to the canal, major sites and the train station
I had a good experience all round. Sometimes the room heating was too much and turning the temperature level of the thermostat down made no difference. The check out bill included an item from the fridge that I did not consume as a result of a faulty sensor.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location near to the major sites

Posted Mar 11, 2017
Pros: Pleasant surroundings and quality service
Cons: A simpler breakfast choice as the full breakfast is quite expensive
Location: Not far from museums, Anne Frank house and canal rides
Exceptional service from all the staff especially the concierge and reception
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel not far from amsterdam Central station

Posted Feb 28, 2017
Great hotel, lovely staff and very close to central station. Walking distance from a number of retail outlets (H&M, Bershka, JD sports) would recommend this hotel for people of all ages as there was a mixed crowd
5 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Wonderfull hotel

Posted Feb 25, 2017
Pros: Central, nice and clean
Cons: no idea
Location: verry central cloese to all
Check inn verry nice, waiting in the lounge nice friendly people , without asking they went to chekc iff teh ropom was ready , we came at 11 in the monring. All over was good, good breakfast verry central in Amsterdam , was my fisrt time in this hotel , stayed in a few other ones in thge poast ., but will repeat for sure
2 out of 5
by A verified traveler

Overpriced

Posted Feb 18, 2017
Pros: Clean and tidy
Cons: Staff politeness, check in times, heating
Location: Well located.
The staff were rude, except in the Kopelcafe. My room was not ready for check in at the time given. The Kopelcafe was nice and the staff were friendly but there was not enough of them at busy periods....we waited an hour for food. The barman in the main bar was rude. This hotel is very overpriced for the service you get. The bedroom was cold as were the landings.
2 out of 5
by A verified traveler from London

Should be 3/4 star

Posted Feb 7, 2017
Pros: the location and staff
Cons: all other aspects, or take the star rating down
Location: great location heart of amsterdam in dam square
Rooms tiny, no spa, no facilites that warrent a 5 star rating. best part was the location