Won't return my phone calls to return my deposit
Posted Sep 15, 2016
When you get there, there isn't an actual front office or desk. You need to wait for someone to let you in. This is fine, but when something goes wrong, you have to wait for them to call you back or return an email.
They charged me a deposit for the room. Which is normal. When when it was time to get the deposit back, they first wanted your entire bank account info to return the money, as what the email said. When you try to call every number they gave you to get in touch with the people that work there, it is impossible. I still have not heard from them since we left and it has been a month so far. They will not return my emails or phone messages. I want my deposit back. We left it in great condition. If there was anything wrong with the room, they should have told us. As of right now, I have not received any calls from them. They probably took my money. the deposit was $500 EU = to about $600 US. I had to call my cc company and they are investigating the charge. Unfortunately I have to wait 30 days. I am still trying to call them and nothing!!! I think they scammed me out of my deposit!!!