Poor customer service
Posted Oct 6, 2016
The hotel was nice, the room was nice, the location was a bit far, and the hotel was decent.
The problem was that my room had bed bugs, and I am not happy with the customer service I received. I stayed in the hotel for three nights. At first I thought I was being bitten by mosquitoes and therefore did not alert the hotel. However, by the third night I actually caught a bed bug in my bed which I bought to the front desk. The night clerk moved me to a new room and told me to talk to management in the morning. The next morning, the management brought in a fumigator, checked the room, CONFIMRED that there were bedbugs and sealed the room. When it comes to managing the infestation, they did a good job.
The problem is that because I booked through Expedia, they told me they could not reimburse me. Instead they gave me a credit for about 80 Euros worth of food and bike rentals. I then called Expedia to see if I could get the room reimbursed for the three nights. Expedia called the hotel and the hotel refused to reimburse me any further. I am sorry, but being exposed to bed bugs is a MAJOR issue. My torso is covered in bites. I threw away my pajamas in the hotel. Threw away my suitcase, and had to specially clean my leather jacket. Bed bugs are easy to spread and VERY hard to get rid of. I don't think that I should have had to pay to spend three nights in a room that the hotel confirmed was infested with bed bugs. I am extremely unhappy with the customer service I received.