Sports facility

Reviews of Novotel Amsterdam City

4 out of 5
Novotel Amsterdam City
Europaboulevard 10, Amsterdam

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1006 reviews" "
Rating 8 - Good. 374 out of 1006 reviews" "
Rating 6 - Okay. 98 out of 1006 reviews" "
Rating 4 - Poor. 37 out of 1006 reviews" "
Rating 2 - Terrible. 24 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable pleasant stay 5-10 min walk from RAI. Bit problematic in the rain. Good size rooms for two. Polite pleasant staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Manager on Duty on Feb 15, 2024
Dear Mr Euan,Thank you for this kind review.We are thrilled to hear that you found our room cleanliness and hotel condition to be impeccable, and that our service met your expectations. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's rewarding to see these efforts reflected in your feedback. We're also glad that our comprehensive amenities, such as the eco-designed Live N Dream beds and 24-hour Stach shop, contributed to your satisfaction.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Debbie, Jindalee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Duty on Jan 16, 2024
Beste Mevrouw Debbie,Hartelijk bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Een volgende keer staan we met plezier weer voor u klaar.Manager on Duty

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Duty on Jan 10, 2024
Dear Mr Dante,Thank you for this kind review.We are pleased that we were able to meet your expectations.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Duty on Jan 6, 2024
Beste Mevrouw Patricia,Bedankt voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Een volgende keer staan we met plezier weer voor u klaar.Manager on Duty

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel with high quality
We (me, my wife and our 3 yrs old kid) really enjoyed our stay in the hotel, especially the breakfast, hotel conditions and location was better than our expectation.
Stayed 4 nights in Dec 2023
Response from Manager on Duty on Dec 27, 2023
Dear Guests, Thank you for this great review.We're thrilled to hear that the breakfast exceeded your expectations and contributed to a delightful start to your day. It's wonderful to know that our hotel's condition left a lasting positive impression on you and your family. Our team is also pleased that the hotel's location was convenient for your visit to Amsterdam.We look forward to welcoming you back in future.Best regards,Manager on Duty

10/10 Excellent

Kimberly

Liked: Amenities
I enjoyed my stay. Very clean and nice location 😍
Stayed 2 nights in Nov 2023
Response from Manager on Duty on Nov 28, 2023
Dear Miss Kimberly,Thank you for sharing your great feedback.We're thrilled to hear that our commitment to cleanliness met your expectations and that our convenient location contributed to a pleasant stay. Our team works diligently to maintain high standards of cleanliness and comfort in all our rooms, ensuring that each guest can enjoy a serene and hygienic environment. Moreover, we take pride in our hotel's accessibility, making it an ideal choice for both business and leisure travelers.We look forward to welcoming you back for another excellent experience with us. Kind regards,Manager on Duty

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel. The restaurant had nice food at supper and breakfast. I liked the gym and sauna. The room was adequate and clean. Location great for the exhibition but not for weekends as quite far from centre. My friend was quite upset when she phoned up reception to ask for conditioner and was told that she couldn't have any because we were not in an executive room. It's quite annoying you don't accept cash.
Stayed 2 nights in Nov 2023
Response from Manager on Duty on Nov 23, 2023
Dear Ms Sandra,Thank you for taking the time to rate your stay.It's wonderful to hear that you enjoyed our restaurant offerings and found our gym and sauna to your liking. We're also glad that you found the room clean and the location convenient for attending exhibitions.We understand your concern regarding the distance from the city center during weekends. Our hotel is indeed positioned with a focus on business convenience, yet we offer easy access to the heart of Amsterdam via nearby public transport, ensuring that leisure travelers can also enjoy the city's attractions.Regarding the conditioner, we apologize for any inconvenience caused. Our executive rooms do indeed offer additional amenities, and we regret if this was not communicated to you with the understanding you deserved. We strive to provide excellent service to all our guests, and we take your feedback seriously.We also acknowledge your comment on our cashless policy. This decision is part of our commitment to providing a secure and efficient service environment, and we understand that it may not be preferred by all our guests. We hope this did not cause too much inconvenience during your stay.We look forward to seeing you again in the future. Kindest regards,Manager on Duty

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Duty on Nov 13, 2023
Beste Mevrouw Sarah,Hartelijk bedankt voor uw fijne review.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Manager on Duty

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are super rundown and needs an upgrade. Room not getting properly cleaned. Used coffee cups and spoons just being turned upside down, like they had been replaced, but were not. Restaurant for dinner, no words just don't do it.
Stayed 2 nights in Oct 2023
Response from Manager on Duty on Oct 25, 2023
Dear Guest,Thank you for taking the time to share your review.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope to see you again in the future. Kind regards,Manager on Duty

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Duty on Oct 23, 2023
Dear Mr Peter,Many thanks for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Duty on Oct 17, 2023
Dear Mr Scott,Many thanks for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to welcome you back in the future.Best wishes,Manager on Duty

8/10 Good

Valentine

Liked: Cleanliness, property conditions & facilities
Staff can be more helpful/polite
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 18, 2023
Dear Ms Valentine,Thank you for taking the time to rate your stay.We are delighted to hear that you found our room cleanliness to be exceptional. Our dedicated housekeeping team works hard to maintain high standards of cleanliness for our guests' comfort.However, we are sorry to hear that you felt our staff could have been more helpful and polite. We take pride in our multicultural staff and their commitment to providing excellent service. We will address your concerns and ensure that we continue to improve our service to meet our guests' expectations.We hope to welcome you back. Best wishes,Manager on Duty

10/10 Excellent

Gabriela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay in Amsterdam.
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 18, 2023
Dear Gabriela,Thank you for sharing your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

10/10 Excellent

Madison

Stayed 2 nights in Aug 2023
Response from Manager on Duty on Sep 9, 2023
Dear Ms. Madison,Thank you for sharing your great feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another excellent experience with us. Kind regards,Manager on Duty

10/10 Excellent

Wayne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Duty on Sep 4, 2023
Dear Wayne Family,Thank you for this high rating.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to welcome you back in the future.Best wishes,Manager on Duty

8/10 Good

Shamaila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property but we noticed stains on our towel on the last day. Also breakfast should be included. Finally, there is limited space in the bathroom to put toiletries. Staff friendly. Currently i could only put it on a shelf behind the toilet. Otherwise lovely place, small play area for children and lovely seating areas and a shop downstairs.
Stayed 3 nights in Aug 2023
Response from Manager on Duty on Sep 4, 2023
Dear Madam Shamaila,Thank you for taking the time to rate your stay.We are delighted to hear that you found our property to be lovely and appreciated the friendly staff, play area for children, and the seating areas with a shop downstairs.We apologize for the inconvenience you faced with the stained towel and limited space for toiletries in the bathroom. We have taken note of your feedback and will address these concerns with our housekeeping team. As for the breakfast, we offer various options, including a more affordable express breakfast at the bar. We hope this will cater to your preferences during your next visit.We hope to welcome you back.Best wishes,Manager on Duty

10/10 Excellent

Beinan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Very nice neighborhood, easy reach to city via tram line 4. Room is a little smaller/older than other 4 star hotels we been to lately
Stayed 3 nights in Aug 2023
Response from Manager on Duty on Aug 22, 2023
Dear Guest Beinan, Thank you for taking the time share your feedback with us.We are glad to hear that you appreciated our convenient location and the easy access to the city center via tram line 4. Our neighborhood indeed offers a pleasant atmosphere for our guests to enjoy.We apologize if the room size did not meet your expectations. Our rooms are designed to provide a comfortable stay for our guests, and we continuously work on maintaining and improving our facilities. We hope that the amenities provided in the room, such as the Nespresso machine and eco-designed Live N Dream bed, contributed to a pleasant stay.We hope to welcome you back. Best wishes,Manager on Duty

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Duty on Aug 16, 2023
Dear Mr. Jamie,Thank you for sharing your feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Manager on Duty

8/10 Good

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was very nice and clean. Our air conditioning wasn't really working in our room which made it hard to sleep. One of the staff members offered to check out the situation in the room which was very nice of him. It still didn't work quite like we wanted. We liked this hotel because it had easy metro access to the city and had parking right next to the freeway.
Response from Manager on Duty on Aug 10, 2023
Dear Mr. Joshua,Thank you for taking the time to share your review.We are delighted to hear that you found our room to be clean and appreciated the easy metro access to the city center and convenient parking facilities.We apologize for the inconvenience you experienced with the air conditioning in your room. While our rooms are equipped with individual air conditioning controls, we understand that it did not function as expected during your stay. We appreciate your patience and understanding as our staff member tried to assist you. Rest assured, we will look into this matter to ensure a comfortable stay for our future guests.We do hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Mazen, Dearborn

Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 26, 2023
Dear Mr. Mazen,Many thanks for this positive feedback.We are pleased that we were able to meet your expectations.We all hope to welcome you back in the future.Best wishes,Manager on Duty

8/10 Good

Balaji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Among the better European hotels
While they were trying to accommodate a lot of traffic that was coming through, they tried to stay on top of things when it came to maintenance and cleaning. I must say that I appreciated the Nespresso pods and the water bottles.
Stayed 8 nights in Jul 2023
Response from Manager on Duty on Jul 30, 2023
Dear guest Balaji,Many thanks for this positive feedback.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your recognition of our team's excellent service.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Lee-Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Duty on Jul 16, 2023
Dear Guest,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best regards,Manager on Duty

10/10 Excellent

Margaret, Granger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Jun 2023
Response from Manager on Duty on Aug 9, 2023
Dear Madam Margaret,Thank you for sharing your great feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another excellent experience with us. Kind regards,Manager on Duty

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Duty on Aug 14, 2023
Dear Guest,Thank you for your kind review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to your next visit.Best regards,Manager on Duty

10/10 Excellent

Anurag, New Delhi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in May 2023
Response from Manager on Duty on Jun 28, 2023
Dear Mr. Anurag,Thank you for this kind review.We are pleased that we were able to meet your expectations.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Harooj

Stayed 1 night in Jun 2023
Response from Manager on Duty on Jul 1, 2023
Dear Mr Harooj,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Manager on Duty

10/10 Excellent

Sungyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Duty on Jul 1, 2023
Dear Mr Sungyun,Thank you for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future. Best wishes,Manager on Duty

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean modern hotel outside of City center but 5 minutes from multiple metro options, would suggest for family looking for modern room conviences.
Stayed 3 nights in Jun 2023
Response from Manager on Duty on Jun 14, 2023
Dear Mr Jeffrey,We appreciate the time you have taken to share your feedback.It is a pleasure to know you had an enjoyable stay. We are pleased that our location was ideal for your needs, and thank you for your mention of our easy access to public transport.We all hope to welcome you back on a future visit. Kindest regards,Manager on Duty

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Well connected to public transport. Nice neighbourhood. Spacious rooms well appointed. Super efficient staff.
Stayed 3 nights in May 2023
Response from Manager on Duty on Jun 4, 2023
Dear Mr. Christopher,Many thanks for this positive feedback.We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Derick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super and close to centre
One night stay for business, but I can easily see travelling back for pleasure at the rate I paid. 10 minutes from the airport by train, and similiar to the centre by Metro...actually it is walkable which is what I did. Super clean, modern hotel with all the amenities you could need.
Stayed 1 night in May 2023
Response from Manager on Duty on Jun 4, 2023
Dear Mr. Derick,Thank you for this high rating.We are pleased to hear that you enjoyed your stay and appreciated our prime location as well as the high standards which we strive to uphold.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on Duty on May 9, 2023
Dear Guest,Thank you for this great review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back on a future occasion. Best wishes,Manager on Duty

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2023
Response from Manager on Duty on Apr 21, 2023
Dear Mr. Michael,Many thanks for this positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super value for money
Great trip to Amsterdam to see Vermeer at the Rijksmuseum. Hotel could not be better located 2 Sprinter train stops from Schiphol, and much more value for money than anything in the historic center. Great restaurant at the hotel for breakfast (included).
Stayed 3 nights in Apr 2023
Response from Manager on Duty on Apr 18, 2023
Dear Mr. Gerald,Thank you for this kind review.We truly appreciate you choosing to stay with us. It is a pleasure to know that our convenient location met your needs and expectations.It is great to know that we helped start your day off on the right foot with our breakfast buffet.We look forward to welcoming you back on a future occasion. Best wishes,Manager on Duty

10/10 Excellent

Padmashree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff friendlyness
Stayed 1 night in Apr 2023
Response from Manager on Duty on Apr 12, 2023
Dear Sir,Thank you for this kind review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you again soon, Best regards,Manager on Duty

10/10 Excellent

Maria Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating especially Nora and Virginia from the dining hall during our breakfast
Stayed 3 nights in Apr 2023
Response from Manager on Duty on Apr 12, 2023
Dear Ms Leslie,Thank you for sharing your feedback.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope you will return for another memorable stay.Best wishes,Manager on Duty

6/10 Okay

ADENIKE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very very poor room service
Very very poor room service. First the food will never arrive unless you call to ask ‘where is my food?!’ Then they bring the food without covering it…so this food travels several floors without being covered, very unhygienic in a pandemic era. Lastly they never read the instructions on the order. I clearly wrote “No cheese please” and they still put cheese. Appalling level of room service for supposedly a 4-star hotel.
Stayed 5 nights in Mar 2023
Response from Manager on Duty on Apr 7, 2023
Dear Mr. Adenike,Thank you for taking the time to share your feedback with us.Your satisfaction is one of our top priorities, and unfortunately, it seems that we did not meet all your expectations, and we would like to apologise. We are sorry you felt our service was not up to our usual high expectations; rest assured, we will address this with the manager.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Manager on Duty

10/10 Excellent

Tendai

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and breakfast was amazing
Stayed 2 nights in Mar 2023
Response from Manager on Duty on Apr 1, 2023
Dear Guest,Thank you for sharing your feedback.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We look forward to seeing you again soon.All the best,Manager on Duty

6/10 Okay

Adenike

Disliked: Staff & service
Very very poor room service
Very very poor room service. First the food will never arrive unless you call to ask ‘where is my food?!’ Then they bring the food without covering it…so this food travels several floors without being covered, very unhygienic in a pandemic era. Lastly they never read the instructions on the order. I clearly wrote “No cheese please” and they still put cheese. Appalling level of room service for supposedly a 4-star hotel.
Stayed 5 nights in Mar 2023
Response from Manager on Duty on Apr 1, 2023
Dear Mr/Ms Adenike,Thank you for taking the time to share your feedback with us.Your remark concerning the room service has been duly noted. We would have liked to have met all your requirements and apologise for any inconvenience. We apologize if our usual high standards were not upheld and have noted your comment. The issues you have raised will be reviewed with our team to ensure we better meet our guests' expectations in the future.We hope we can provide you with an improved stay in the future.Kind regards,Manager on Duty

8/10 Good

Nicholas

Stayed 4 nights in Mar 2023
Response from Manager on Duty on Mar 21, 2023
Dear Mr. Nicholas,Thank you for your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Kind regards,Manager on Duty

10/10 Excellent

Nicholas

Stayed 2 nights in Feb 2023
Response from Manager on Duty on Mar 11, 2023
Dear Sir,Thank you for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Manager on Duty

10/10 Excellent

Jusin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 3 nights in Feb 2023
Response from Manager on Duty on Feb 16, 2023
Dear Mr. Jusin, Thank you for this great review.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back. Best wishes,Manager on Duty

6/10 Okay

JAYANTHI, CUPERTINO

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was tiny and terribly lit. Could barely see anything in the morning when I needed to get ready for my event. The floors were not clean and a big dust storm broke out every time I touched the drapes. These rooms really need some clean up. Staff was great and breakfast very good.
Stayed 2 nights in Feb 2023
Response from Manager on Duty on Feb 14, 2023
Dear Jayanthi, Thank you for your review.It’s great to read that you enjoyed our breakfast buffet. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. Please do not hesitate to bring any issues or concerns you may have to our attention, so that we may take the necessary action.It would be a pleasure to welcome you again. Best regards,Manager on Duty

10/10 Excellent

Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to date Tidy and smart
Stayed 2 nights in Feb 2023
Response from Manager on Duty on Feb 14, 2023
Dear Madam Thank you for sharing your great feedback.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Manager on Duty

10/10 Excellent

Wentao

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Manager on Duty on Jan 8, 2023
Dear Guest,We would like to thank you for this positive review of your experience in our hotel.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We would be delighted to welcome you back on another occasion.Kind regards,Manager on Duty

2/10 Terrible

Jeff Williams

Stayed 2 nights in Nov 2022
Response from Manager on Duty on Jan 8, 2023
Dear Mr Williams,Thank you for taking the time to review your stay.We are very sorry you were not happy with your experience.We would appreciate more information on how we could improve.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager on Duty

4/10 Poor

Youssef

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
terrible location literally nothing near by except for RAI subway station which is a 5 mins walk however you have to ride 30 mins to be able to reach the city centre. 4 star hotel doesnt offer in room dining or even packed food reception and room service numbers never pick up mini fridge is even empty dont recommend there really isnt anything good about the place other than cleanliness
Response from Manager on Duty on Jan 5, 2023
Dear Mr. Youssef,Thank you for this review about your recent stay.We are pleased that you appreciated the high standards which we strive to uphold.However, we are sorry that you were not entirely satisfied with your stay.Your feedback is very important to us and we welcome your views on how we could make your next experience better.We do offer room service daily and I think something was wrong with your phone in the room because we are 24h reachable by phone. Sorry for the inconvenience.And indeed we are not in the middle of the center of Amsterdam but the hotels there are much more expensive and with a 5 minute walk you can catch the tram or metro.Kind regards,Manager on Duty

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Manager on Duty on Nov 25, 2022
Dear Daniel,Thanks for your rating of our hotel.We are happy to have met your requirements.However, we would love to know what would have made your stay a perfect one.We hope to have the pleasure of seeing you again in the future. Kind regards,Manager on Duty

10/10 Excellent

Parag

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent staff excellent breakfast… friendly atmosphere… easy connectivity to amsterdam central station and schipol airport.
Stayed 2 nights in Nov 2022
Response from Manager on Duty on Nov 23, 2022
Dear Parag,Thank you for this great review.It was a pleasure to have you stay with us, and we greatly appreciate your nice words regarding our team members. We will always go that 'extra mile' to ensure your expectations are met!Thank you for also noting our convenient location; we hope this helped you make the most of your time here in Amsterdam.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Manager on Duty

8/10 Good

Marlec

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to the Rai
Great location, easy walk from the Rai and a very comfortable room. The reception staff were very helpful and the breakfast was excellent.
Stayed 1 night in Nov 2022
Response from Manager on Duty on Nov 23, 2022
Dear Guest,Thank you for your kind review.We are glad to know your time with us was a great experience and that you appreciated our location. Such feedback encourages us to continue to uphold our high standards and quality service.We look forward to seeing you again in the future.Kind regards,Manager on Duty