Ratings based on 3,505 Verified Reviews

3.3 out of 5
59% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good family hotel

Posted Apr 18, 2018
While not the Ritz, the Lemon Tree is classy with excellent customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Surprisingly good

Posted Apr 16, 2018
The location was not the best, but our room was a great size for our family of five. Our room was clean and had plenty of room. Had a bit of an issue with noise due to room location, but that was mostly taken care of with a white noise app on my phone. The front desk staff was very helpful. Was especially great for a last minute reservation on a very busy week!
Comment from Hotel Management
Apr 16, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
JT, Thank you very much for leaving us your valuable feedback. We sincerely apologized for any inconvenience during your recent visit. We are glad that you enjoyed your stay on one of our Family Suites which is designed for visiting families with children. We strictly observe quiet hours in the evening and our hotel implements zero tolerance for noise complaints that cause disruption of other staying guests and will be dealt by management in an expeditious manner. We wanted to ensure that you have a good night sleep. Lastly, we appreciate you for commending our front office staff. We strive diligently to assist you on any of your needs. Again, we sincerely appreciate your stay with us and definitely looking forward to see you again on your next vacation to Disneyland and travel destinations in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pictures look a lot better...

Posted Apr 14, 2018
We got two rooms. One with the jacuzzi and the other a standard two-bed room. The standard room was ok. The jacuzzi room smelled smoke although it had a big sign saying it's a non-smoking room. It's probably due to the age of the hotel (used to be smoking rooms?) But with the lower price than other hotels in the area, I would not say it's a bad experience. If they could get rid of the smoky smell in the room, it would be better.
Comment from Hotel Management
Apr 16, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Thank you very much for your valuable feedback. We sincerely apologized for any inconvenience that had occurred during your stay. We strictly adhere to a non-smoking hotel environment and we do apologize if other guests were non-compliant to the non-smoking policy and eventually become nuisance to your stay. Definitely, our team would be more pleased to assist you if anything from your room environment falls short of your expectations. Rest assured that this will be communicated to our housekeeping team to further improve the standards and quality of accommodations on our property. Again, we sincerely appreciate your stay with us and please let us know if you need any additional assistance on your next visit at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from anaheim, ca

Posted Apr 10, 2018
Easy to check in! Clean and cozy room with AC that works and TV with multiple channels. Happy campers.
Comment from Hotel Management
Apr 11, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Billie, Thank you for sharing your thoughts regarding your recent stay with us. We strive diligently to provide you with excellent accommodations and we were glad that you were able to enjoy the room amenities. Our staff at Lemon Tree Hotel is readily available at anytime of the day to assist with your needs whether you are travelling for business or pleasure. Again, we sincerely appreciate your stay with us and definitely looking forward to see you again on your future travel itinerary.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose CA

Posted Apr 10, 2018
Hotel full of Disneyland visitors with kids. Pretty nice and affordable. Unfortunately not walking distance to the park.
Comment from Hotel Management
Apr 11, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Thank you very much for your valuable feedback. Indeed, we are very close to all the major attractions here in Southern California most especially Disneyland Park which is approximately less than 15 minutes driving distance from the hotel. We definitely welcome families with children visiting the park and having a wonderful vacation in the area. We profoundly appreciate your stay with us and please let us know how we can be of further assistance on your future stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Close to Disneyland

Posted Apr 9, 2018
We reserved 2 separate rooms for our family. The family suite was ideal for 2 adults and 3 teenagers. The price of the rooms couldn't be beat. The only complaints we had were with the accessible room. There was no closet in the room, the bed was quite high, and the faucet in the bathroom was very loose and kept moving around. We were told there was only one shuttle per day to and from the hotel to Disneyland. You had to cstch it at 8:30a and it didn't return until 10:00p so unless you wanted to be in the park that long you had to drive there.
Comment from Hotel Management
Apr 12, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Diana, Thank you very much for your valuable feedback. We are glad that you have enjoyed your overall stay on one of our Family Suites. The suites were designed specifically to fit the discerning needs of visiting groups and families with children. However, we appreciate you for bringing up some areas concern so we can further improve our services and the quality of our accommodations. We can definitely resolve any challenges from your room environment upon your arrival. The hotel provides complimentary shuttle services to Disneyland Park on a first-come, first-serve basis on a limited seating availability. We do require reservations on both drop off and pick up trips. While the hotel is approximately less than 10 minutes away from the park entrance, our hotel staff can assist you for recommendations for a mode of transportation. Again, we sincerely appreciate your stay with us and please let us know if you need any additional assistance on your next visit at the hotel.
3 out of 5
by A verified traveler from CA

Hotel close to Anaheim Convention Center

Posted Apr 9, 2018
Pillows flat as a board. Not sufficient parking. Floor looked like it needed vacuumed, mirror dirty in bathroom. Pool dirty.
Comment from Hotel Management
Apr 12, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Terrie, Thank you for leaving us your valuable feedback. We sincerely apologized for any inconvenience that had occurred during your recent visit. Definitely, upon your arrival, our team would be happy to assist you in every way such an immediate room transfer if anything on your room environment falls short on your expectations. We appreciate your time to bring out certain aspects that would further improve the standards and quality of accommodations on our property and this would be communicated to the entire team. Again, we sincerely appreciate your stay with us and please let us know for any additional assistance on any future reservations.
3 out of 5
Recommended
for Families
by A verified traveler from Toronto, Ontario

Nice hotel

Posted Apr 8, 2018
Pros: The hotel was close to Disney.
Cons: The rooms needs to be updated.
Location: Close to Disney, and plenty of food choices near by. There were shopping plazas near by.
We stayed for 2 nights. The first night was unpleasant because of the noise coming from the neighbouring rooms. They were smoking and drinking outside our room, and slamming doors. They were also speaking loudly, way pass midnight. The hotel staff came and told them to be quiet or the police would be called.
Comment from Hotel Management
Apr 11, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Jen, Thank you very much for your valuable feedback. We sincerely apologized concerning the noise complaint that you have conveyed to us. Yes, it is agreeable that other staying guests sometimes goes beyond out of control and become nuisance and when this happens, we definitely ensure that we are on top of it. We observe quiet hours especially at late night and whenever we receive any noise complaint, we immediately inform the party involved. On same escalated situations, we do seek assistance from law enforcement and others resulting to eviction. We always wanted that each staying guests complies with our policies and does not interrupt other guests who deserves a good night sleep. We also appreciate you for bringing up on how to further improve the quality of our accommodations. Again, we sincerely appreciate your stay with us and definitely looking forward to see you again on your next vacation to several travel destinations in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Close to Disneyland

Posted Apr 4, 2018
Hotel has a shuttle to Disneyland but I really wish they can go more times to Disneyland.
Comment from Hotel Management
Apr 5, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Yiry, Thank you for your valuable feedback. The hotel provides shuttle services to Disneyland Park on a first-come, first-serve basis on a limited seating availability. We do require reservations on both drop off and pick up trips. While the hotel is approximately less than 10 minutes away from the park entrance, our hotel staff can assist you for recommendations for a mode of transportation. We strongly encourage our guests to plan their trip accordingly and ahead of time. Again, we sincerely appreciate your stay with us and definitely looking forward to see you again at the hotel.
3 out of 5
by A verified traveler

Posted Apr 4, 2018
Hotel room is clean except a wired smell, which is annoying. Breakfast is very fresh but simple. Couldn’t expect with this kind of price.
Comment from Hotel Management
Apr 4, 2018 by Lemon Tree Hotel and Suites Management, Hotel Management
Thank you very much for your valuable feedback. We sincerely apologized for any inconvenience that have transpired during your stay with us. We are working diligently and have addressed this particular issue pertaining to standards of cleanliness and quality with our housekeeping team. We always wanted to ensure that you feel comfortable staying on our rooms. . Concerning your breakfast experience, we do serve continental breakfast and options that would best cater to our quick grab and go phase of visiting leisure and business guests. We strive diligently to provide you with the freshest and convenient continental breakfast choices to help you start your day. Rest assured that we will work further to improve our services. Please let us know if we can be of further assistance for your next visit.