Paper thin walls, odd room - not the best.
Posted Aug 8, 2016 on Hotels
One night stay in this odd place.
No one to check in with - a code to a lock box had been emailed to us on the day- which isn't very convenient when you may not have access to email whilst travelling (as we didn't). Phoned owner, got code and then had the pleasure of listening to our neighbour's tv and conversation for the rest of our stay.
The room is oddly arranged, dated and depressing. (Junior knik suite) I can only assume that others are better given the rating that this place attracts.
The breakfast was an odd arrangement of orange juice and milk in jugs (why not in cartons so that we can see what it is - concentrate, whole milk etc etc), 2 muffins and some cereal, again in jars so you have no way of knowing what it is or how long it has been there.
Expensive even by Alaskan standards for a relatively poor experience.
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
Your review was posted on Trip Advisor a couple of days ago along with our response. Again.... We are so sorry we did not meet your expectations. We try to make every guest’s stay first rate. As a small inn we do not have a 24 hour registration desk. However, we live on the property and are available by phone 24 hours a day. Our late arrival lockbox system makes it possible for guests with late night airline flights and early morning schedules to come and go on their schedule, not ours. It is unfortunate that after you called for the lockbox code, you did not call back to voice your dissatisfaction. We could have easily moved you to another room, another building, or even found lodging for you at another establishment. The majority of our guests comment how pleased they are with the Knik Junior King Suites, but not everyone has the same preferences/tastes. We also wish you had called with your questions about the complimentary continental breakfast foods we provided in your private kitchenette. The two types of cereals are very popular and replaced daily. We use 2% milk, but with an advance request we can provide 1% or whole milk.
Sandy & Harvey Bowers, Owners