Property entrance

Reviews of Coast Inn at Lake Hood

3 out of 5
Coast Inn at Lake Hood
3450 Aviation Drive, Anchorage, AK

Reviews

8.0

Very Good

Rating 10 - Excellent. 384 out of 1013 reviews" "
Rating 8 - Good. 349 out of 1013 reviews" "
Rating 6 - Okay. 155 out of 1013 reviews" "
Rating 4 - Poor. 76 out of 1013 reviews" "
Rating 2 - Terrible. 49 out of 1013 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ingrid, Langley

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
We appreciate your rating and look forward to seeing you again.

6/10 Okay

Colton

Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
We appreciate your rating and look forward to seeing you again.

10/10 Excellent

kristi

Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you so much for taking the time to leave us 5 out of 5 rating – it's much appreciated!

8/10 Good

Kriti

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really close to the airport! Bathroom looked really cleaned and new. Friendly check in staff!
Stayed 1 night in Mar 2024
Response from Coast Inn at Lake Hood Management on Mar 18, 2024
Hello, Kriti!Thank you for taking the time to leave us a positive review. All of our guest room bathrooms have been renovated in 2019. We hope to see you again soon!

10/10 Excellent

ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eagles flying around was nice to see
Stayed 1 night in Mar 2024
Response from Coast Inn at Lake Hood Management on Mar 18, 2024
Hi Ray,Thank you for the positive feedback. It is very rare to see Eagles flying around in Anchorage but when they do - it's hard not to miss. We hope to see you again soon!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We usually stay here when traveling to Anchorage. Price is right, staff is professional and friendly, rooms are clean and it's convenient to the airport.
Stayed 1 night in Mar 2024
Response from Coast Inn at Lake Hood Management on Mar 13, 2024
Hi Laura,Thank you for taking the time to leave a fantastic review. We appreciate you choosing the Coast Inn at Lake Hood for your lodging needs. We hope to see you again :)

10/10 Excellent

Walt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Coast Inn at Lake Hood Management on Mar 13, 2024
Hi Walt,Thank you for the perfect rating. We appreciate your time and we hope to see you again!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasent manners of all employees.
Stayed 1 night in Mar 2024
Response from Coast Inn at Lake Hood Management on Mar 13, 2024
Judith,Thank you for taking the time to leave us a positive review. We hope that we see you again in the future.

10/10 Excellent

Walt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and food was graet at the restaurant
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Hello, Thank you for the 5 out of 5 rating and good review!

10/10 Excellent

Wenmo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was very convenient. The onsite dining room has basic options but delicious and opens early in the morning so good for early tours.
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Hello,Thank you for the 5 out of 5 rating and thank you for providing positive comments!

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Management on Mar 6, 2024
We are glad to hear you enjoyed your time with us. We truly appreciate your positive feedback.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the airport.
Stayed 1 night in Mar 2024
Response from Management on Mar 6, 2024
We truly appreciate your positive feedback. Thank you for staying with us!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, rooms and shuttle bus service
Stayed 1 night in Mar 2024
Response from Management on Mar 6, 2024
Hello Christine,We are glad to hear you enjoyed your time with us. We truly appreciate your positive feedback.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, Excellent Dining and a Nice Room! Thanks!
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for the 5 out of 5 rating and your positive comments! We appreciate it!

10/10 Excellent

Zachary

Liked: Staff & service, amenities, property conditions & facilities
Just very awesome and thanful for them and very friendly and welcoming 🙏
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for the 5 out of 5 rating and your positive comments! We appreciate it!

2/10 Terrible

Douglas

My flight into Anchorage was cancelled and the hotel would not give me a refund nor a credit.
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Hello,We are sorry to hear that. We'll call you and ask a proof of your cancelled flight before we can proceed with a refund.

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location to airport and shuttle service are a big plus. The building is old but the inside looks well cared for.
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for the 5 out of 5 rating and your positive comments! We appreciate it!

10/10 Excellent

Judy

Business traveler, Traveled with partner
Parking lot wasn’t plowed
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for the 5 out of 5 rating and for staying with us!

6/10 Okay

Tiffany

Business traveler
Liked: Cleanliness
Disliked: Amenities
Not as nice as it shows online rather run down
Stayed 1 night in Jan 2024
Response from Management on Feb 24, 2024
We appreciate your business and feedback. This feedback will help us to improve continually.

8/10 Good

Perry L

Liked: Cleanliness, staff & service, property conditions & facilities
the property is very convenient
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Hello Thank you for leaving a review and staying with us!

10/10 Excellent

ADOLFO, hialeah

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good food at piper restaurant
Stayed 1 night in Feb 2024
Response from Management on Feb 18, 2024
Thank you for your feedback! We appreciate it!

6/10 Okay

Christine

Liked: Staff & service
The room was clean. Even with the heat on it was chilly of course it’s winter! The bed cover provided was thin. Also the alarm went off at 6 am but we didn’t set it as we wanted to sleep in a bit. People going down the hall were banging on the walls and inconsiderate of others. We parked our vehicle on the side of the building for easy access, however when coming or going out we were greeted by people smoking next to the door yuk. Customer service was good.
Stayed 1 night in Feb 2024
Response from Management on Feb 15, 2024
Thank you for the feedback! We appreciate it!

10/10 Excellent

Kiyotaka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that Staffs were respond quickly.
Stayed 1 night in Feb 2024
Response from Management on Feb 6, 2024
Thank you for the 5 out of 5 rating and your positive comments! We appreciate it!

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 26, 2024
Hello Damon,We appreciate your ratings! Thank you for staying with us.

8/10 Good

Bradley

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are in need for a lot of repairs when I stayed there for the hallways and room because some room were close off because of hole in the floor and when u walk passed them the floor in the hallway was weak also
Stayed 1 night in Dec 2023
Response from Management on Jan 18, 2024
Hello Bradley,We appreciate your feedback so we can share it with our team and work to continually improve. Thank you for staying with us!

6/10 Okay

Terrance

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you for the rating! We appreciate it!

10/10 Excellent

Christine

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Management on Jan 14, 2024
Hello Christine,Thank you for the 5 out of 5 rating!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Thank you for the positive feedback!

8/10 Good

Benny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Hello,Thank you for the rating and for staying with us!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Hello Patrick,Thank you for the 10 out of 10 rating!

10/10 Excellent

Ashley P

Traveled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Management on Feb 2, 2024
Thank you for the 5 out of 5 rating and for staying with us!

10/10 Excellent

Zhao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay a the first night in Anc!
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Hello Zhao,Thank you for the 5 out of 5 rating!

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Needs a face lift . Good quality for the price
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Thank you for your feedback! We appreciate the 5-star rating and hope to see you again soon

10/10 Excellent

Cathy, Ketchikan

Liked: Cleanliness, staff & service
Staff is awesome!
Stayed 1 night in Dec 2023
Response from Management on Dec 16, 2023
Hi Cathy, Thank you for your feedback! We appreciate the 5-star rating and hope to see you again soon!

10/10 Excellent

bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Response from Management on Feb 6, 2024
Thank you for the 5 out of 5 rating and your positive comments! We appreciate it!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Part of the building was falling apart.
Stayed 1 night in Dec 2023
Response from Management on Dec 16, 2023
Thank you for your feedback! We appreciate your business!

8/10 Good

Jeff

Stayed 1 night in Dec 2023
Response from Management on Dec 16, 2023
We appreciate your rating and hope to see you again soon!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Price
The Coast is an excellent place to stay in Anchorage , Newly remodeled and great location.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 8, 2023
Hi Jeffrey,We appreciate the 10 star rating. Thank you for your feedback and hope to see you again.

10/10 Excellent

Kelley, Belfair

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Staff was great.
Stayed 1 night in Dec 2023
Response from Nicole, Director of Guest Services on Dec 8, 2023
Hi Kelley,We appreciate your 5 star rating and your wonderful feedback. We hope to see you again soon.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, I am here in my room tonight, #133. The shuttle service was great and the driver was very helpful and brought my suitcases into the lobby. The lady who checked me in at the front desk was great. She called for someone to help me with my bags and getting them to the room and that was great. There has been an excessive amount of noise so far from upstairs and perhaps from a stairwell near my room. There seems to be a lot of foot traffic from someone/others who are staying here. The people noise is from the hallways and from outside. While it's not yet 10PM/noise cut off, it is frustrating as I've just arrived to town and am orthopedically challenged and very tired from traveling. I did call the front desk twice but there was no answer. I will try again shortly and if needed, will call their outside line. It's very noisy based upon a few folks who are staying here.
Stayed 1 night in Nov 2023
Response from Nicole, Director of Guest Services on Dec 8, 2023
Hi Stephanie,We are truly sorry for the experience you had with your stay. We are working to see if we can come up with a solution in regards to noise control in our main hallways. We thank you for your feedback as it is important to us so that we can improve on our guest satisfaction.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A-1, as usual!
Stayed 1 night in Nov 2023
Response from Management on Dec 1, 2023
Thank you for staying with us and taking the time to leave this review!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, close to the airport. Cozy
Stayed 6 nights in Nov 2023
Response from Nicole, Director of Guest Services on Dec 8, 2023
Hi Ryan,Thank you for your feedback! We appreciate the 5 star rating and hope to see you again soon!

10/10 Excellent

Curtis

Stayed 1 night in Nov 2023
Response from Nicole, Director of Guest Services on Dec 8, 2023
Hi Curtis,Thank you for the 5 star rating. We appreciate your feedback and hope to see you again.

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
There are better places to stay
It was an ok place for the most part. However the front desk did give the key to my room to someone else when I was already in the room and asleep so that was a catastrophe and I pretty much had to solve it myself. Walls are thin and you can hear your neighbors and mine were awful. It sounded like they were constantly moving around furniture in there or something. Very noisy. The restaurant has average food at an above average price. The service in there was atrocious. It should NEVER take 22 minutes to get one beer when there is only one other person at the bar and 3 people sitting in the restaurant. But it does here. The bartender with the green hair could have cared less about being efficient and attentive and the woman with the purple hair who I assume is a manager was even worse and had zero concern about the people sitting at the bar with absolutely nothing in front of them. It is the only place around to get a drink or food on a snowy icy day, so maybe that is why their service sucks so bad because they know that people are kinda stuck there so they will just have to wait. However, Jenn that works the bar is FANTASTIC! She is the exact opposite of the green hair and purple hair women. Those two could learn from Jenn- especially that manager. I checked with Jenn for her schedule so I could make sure I only went back in there when she was working. That woman deserves a raise and could probably teach the staff a thing or two!
Stayed 4 nights in Nov 2023
Response from Management on Nov 16, 2023
Dear David, we sincerely apologize for the inconvenience that you experienced during your stay. Rest assured; we have heard your concerns.

10/10 Excellent

Shane, Pueblo

Liked: Staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you for the feedback and staying with us!

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you for rating us and staying with us!

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 11, 2023
Thank you for the rating and for staying with us!

10/10 Excellent

David, Homer

Liked: Cleanliness, staff & service
Courteous Staff
Stayed 1 night in Oct 2023
Response from Management on Nov 2, 2023
Thank you for the 5 out of 5 rating. We appreciate your feedback!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant surprise
Stayed 1 night in Oct 2023
Response from Management on Nov 2, 2023
We appreciate your feedback!

10/10 Excellent

Jerry

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you for the 10 out of 10 rating and staying with us!