Indoor pool

Reviews of Wingate by Wyndham Anchorage Downtown/Ship Creek

2.5 out of 5
Wingate by Wyndham Anchorage Downtown/Ship Creek
111 W Ship Creek Ave, Anchorage, AK

Reviews

7.6

Good

Rating 10 - Excellent. 349 out of 1021 reviews" "
Rating 8 - Good. 316 out of 1021 reviews" "
Rating 6 - Okay. 165 out of 1021 reviews" "
Rating 4 - Poor. 106 out of 1021 reviews" "
Rating 2 - Terrible. 85 out of 1021 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

julie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
First stay was awesome . A week later, they forgot to send the shuttle to pick us up. Had to call 3 times. Reported no hot water, was told to let it run 10 minutes. Loved the staff the first stay. Not sure what happened during the week we were gone. Staff very inefficient .
Stayed 1 night in Mar 2024

8/10 Good

Charles, Golden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to downtown, the price was right.
Stayed 2 nights in Mar 2024

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2024

6/10 Okay

Derek

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking at property was bad and Ice and ruts all around the building and most people just parked along the building where there was less ice and easier to get in and out of there without breaking something on your vehicle. Bathrooms were less than desirable also.
Stayed 2 nights in Mar 2024

4/10 Poor

judson

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room wasn’t ready until 5 o’clock in the evening
Stayed 1 night in Mar 2024

6/10 Okay

Jeanie

Traveled with partner
Hotel is located next to train tracks! We had to leave the water running for a good 30 min before it even got warm enough to shower, notified maintenance and they never came to our room. Stains noted on carpet.
Stayed 3 nights in Mar 2024

4/10 Poor

Vishwabhilash, Ellisville

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Book this place if you would like to be welcomed by dirty linen , unwashed sheets , blocked toilets and musty odor . Staff was professional and helpful , but it would help if some attention was paid towards the property. Booked 5 rooms out of which had to req the staff to change 3 rooms. You can easily hear what the person in the next room is talking about.
Stayed 1 night in Mar 2024

10/10 Excellent

Xiulong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beside river and there is a great trail close by.
Stayed 2 nights in Mar 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly
Stayed 2 nights in Mar 2024

6/10 Okay

Raissa

Liked: Property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Mar 2024

2/10 Terrible

Thelma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like much. Service was poor, the room was not clean when we arrived 9pm then the lady looked like all she did was just put the same sheets back on the bed. It was not even clean. I should have known better because there was a guest that came down 3 times saying her room was not clean and the sheets were dirty. No clean towels for the entire 7 days, there was also mold in our bathroom. Customer service was not much better, but there was one young lady in the morning she was very pleasant.
Stayed 6 nights in Mar 2024

2/10 Terrible

Lolita Corrie

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel looks good on outside but on inside was different story. Key cards do not work and had to reactivate almost daily, elevator works at times, pool was out of order and when it was it was not clean and freezing cold, shower curtains were all too short for bathtubs, rooms were not clean with cracked tiles, hot water was an issue due to pumps breaking, breakfast was limited and due to the short staffing several staff played many roles. We could not cancel or check out due to Expedia’s cancellation policy and even after changing rooms for the price you pay, it’s definitely not worth booking. We felt for the staff who tried to help but the hotel itself needs major repairs.
Stayed 8 nights in Mar 2024

4/10 Poor

Stephanie

Stayed 6 nights in Mar 2024

4/10 Poor

Robin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
On checkin no shower curtain, incomplete towel set. Tiles in bathroom were loose and the grout was coming out. Only 2 usb outlets on only one side of the bed so not enough for the both of us.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lorraine

Traveled with family and small children
Disliked: Amenities
It was a very disappointing stay. The pool was closed for 5 out of the 6 days we stayed. We asked for a refund if we were to check out early as we booked there because it had a pool. They refused. We had asked for housecleaning 2 days in a row and they never showed up. We had to go to the front desk to ask for toilet paper, more coffee for the room, new towels. It was just a very disappointing stay. We checked out early anyway as we needed to get home. I would not recommend staying there.
Stayed 8 nights in Mar 2024

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close proximity to downtown attractions. Enjoyed seeing the tidal effects on Ship Creek out our hotel room’s window.
Stayed 2 nights in Mar 2024

4/10 Poor

Audie

Traveled with partner
Hot water was hit or miss Bathrooms need to be updated Eating area not clean Staff was very helpful There is a laundry area but no coin changer
Stayed 4 nights in Mar 2024

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the train depot. They have a shuttle that goes all the way to the airport also! 🛫🚂🚗
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Melisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice ,shuttle was convenient and available most of the time we needed it
Stayed 2 nights in Feb 2024

10/10 Excellent

Camya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
i was a bit upset the pool was closed and the shower wouldn’t get warm/hot but other than that everything was PERFECT, it was nice to get away and it’s very affordable.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandy

Stayed 1 night in Mar 2024

8/10 Good

oksana

Liked: Staff & service, property conditions & facilities
Very good customer service
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Betty Roxana

Stayed 3 nights in Mar 2024

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good value. Staff was skeletal crew but friendly. A little noisy but overall okay.
Stayed 2 nights in Mar 2024

2/10 Terrible

Sandra

Liked: Staff & service
Nice views of the river.
Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Its…a little run down, but the staff is so incredibly nice, friendly, and helpful - they made me feel welcomed, in the best way, and more than made up for the kind of unspiffy room.
Stayed 1 night in Mar 2024

10/10 Excellent

Betty Roxana

Stayed 4 nights in Feb 2024

6/10 Okay

LaRee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice but the room was run down. Bathroom door had big scratches in it. Down to the bare wood. Oversize chairs in the room were very dirty. We only had one drink cup. Plastic. The ice machine was located on the third floor and we were on the first floor. We could hear the person above us and people coming down the stairs next to our room - all night long.
Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We got in from a late flight and the shuttle picked us up promptly. Friendly staff that accommodated us and our dog. Very satisfied.
Stayed 1 night in Feb 2024

4/10 Poor

Susan

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
They need to do better. We stayed there for 2 nights during Fur Rondy. We had no hot water the entire stay. Two towels, zero washcloths. Dog food in the corner of the room. We didn’t bring a dog. Even if we had hot water we couldn’t have taken a shower because the shower curtain didn’t reach the tub and water just poured into the floor. I did ask the first night if there was another room we could stay in, but was told the hotel was booked. Super cold pool. No towels in pool area, no soap or paper towels in pool bathroom. Beds were comfy, view was amazing and very convenient for what we wanted. We’ve stayed here before, when it was the Comfort Inn, and never had an issue. Don’t know what’s changed. Staff was very nice and tried to help but most issues were out of their control. And eat breakfast early or you miss out. We will find a new hotel next year. Sorry to say.
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuffed animals
Stayed 1 night in Dec 2023

4/10 Poor

george

Business traveler
Noisy and police cruising inside handling problems
Stayed 3 nights in Feb 2024

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service
The staff was very helpful and sweet. The breakfast and the woman who provided it every morning was great. The building is a bit run down and the pool that’s advertised is freezing, very freezing.
Stayed 4 nights in Feb 2024

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
The hotel was clean and had a real Alaska feel with the trophies in the lobby. It should be noted this hotel is on a train track. Upon check in they did not have the room type available that I paid for and made no concessions for it even though I had paid more for the type of room I reserved. It was too late at night for me to deal with switching hotels.
Stayed 1 night in Feb 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Kirby

Stayed 1 night in Feb 2024

8/10 Good

Becky

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Customer service was fantastic, rooms are old but clean.
Stayed 1 night in Feb 2024
Response from Wingate (Lola) on Feb 11, 2024
Becky,Thank you for the review and we hope to see you again soon.

2/10 Terrible

April

Stayed 3 nights in Jan 2024
Response from Wingate (Lola) on Feb 11, 2024
April,Thank you for the review and hope to see you again soon.

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet almost overflowed. My brother went and got a plunger. He told staff and was informed maintenance would come. We returned to the room to see the plunger exactly were we placed it. Thank goodness the toilet flushed without issue.
Stayed 2 nights in Feb 2024
Response from Wingate (Lola) on Feb 5, 2024
Dorothy,Thank you for the Review and we hope to see you again soon.

2/10 Terrible

Jacob

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like pee
Stayed 1 night in Jan 2024
Response from Wingate (Lola) on Feb 5, 2024
Jacob,We want to apologize for the inconvenience while staying with Wingate. Here at Wingate we strive to exceed expectations. Again we would like to apologize for the inconvenience.

6/10 Okay

Dorothea

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
Waited over an hour for a shuttle in the - degrees weather because the desk clerk told us 20 minutes but the van driver told her 45. Then we were given a fairly large room but the heat never kicked on. It was warmer in the hallway. Our plane was leaving late, so I asked for an extension and was told I would have to pay a full price rate to stay. Left for a different hotel.
Stayed 1 night in Feb 2024
Response from Wingate (Lola) on Feb 5, 2024
Dorothea,We want to apologize for the experience you had with Wingate. Here at Wingate we strive to exceed our customers expectations. Again we apologize for the inconvenience.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
The staff was friendly and helpful
Stayed 7 nights in Jan 2024
Response from Wingate (Lola) on Feb 2, 2024
Charles,Thank you for the wonderful review and hope to see you again soon.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly upon check-in. The beds are very comfortable. Hotel shuttle was very convenient.
Stayed 1 night in Jan 2024
Response from Wingate (Lola) on Feb 2, 2024
James,Thank you for the wonderful review and hope to see you again soon.

4/10 Poor

Amanda

Business traveler
Liked: Cleanliness
Disliked: Amenities
I was told would be 25 minutes to get shuttle to airport 50 minutes later keep in min its a 15 minute trip dry roads so snowing ok double that but over triple it not on any peak time either.. and my room was about 35 degrees couldn't turn up the heat. Average place other than that
Stayed 1 night in Jan 2024
Response from Wingate (Lola) on Feb 2, 2024
Amanda,We want to apologize for the experience you had with us. We hope that you would consider staying with us again so we can better serve you.

8/10 Good

Arnold J

Liked: Cleanliness
The prices were good. The property is covered with snow
Stayed 1 night in Jan 2024
Response from Wingate (Lola) on Jan 30, 2024
Arnold,Thank you for the review and hope to see you again soon.

4/10 Poor

Elizabeth

Stayed 3 nights in Jan 2024

8/10 Good

Dorothea

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It is a bit old but is clean. The staff were very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Wingate (Lola) on Jan 30, 2024
Dorothea,Thank you for the wonderful review and hope to see you again soon.