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Reviews of Comfort Suites Anchorage International Airport

2.5 out of 5
Comfort Suites Anchorage International Airport
2919 W International Airport Rd, Anchorage, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1003 reviews" "
Rating 8 - Good. 276 out of 1003 reviews" "
Rating 6 - Okay. 77 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Easy access
Stayed 1 night in Apr 2024

10/10 Excellent

Robert J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The taxidermy was uniquely Alaskan. Staff were extremely warm, helpful. and friendly.
Stayed 4 nights in Apr 2024
Response from Jerri on Apr 15, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Afroza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs. Quiet surroundings. There was an extra blanket in the room. They even offered toothpaste & toothbrush.
Response from Jerri on Apr 1, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Gustan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 3 nights in Mar 2024
Response from Jerri on Mar 25, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

2/10 Terrible

Wei

Stayed 1 night in Jan 2024
Response from Jerri on Apr 15, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Rebbecca

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jerri on Mar 20, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Barbara

Hotel was clean and very comfortable. Helpful staff and appreciated the pickup from the airport and morning shuttle to RAVN Air. Con Complementary breakfast was a nice touch.
Stayed 1 night in Mar 2024
Response from Jerri on Mar 19, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Jerri on Mar 19, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and convenient
Stayed 1 night in Mar 2024
Response from Jerri on Mar 19, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Ann, Fairbanks

Stayed 1 night in Mar 2024
Response from Jerri on Apr 1, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

6/10 Okay

Lisa

Traveled with family
Liked: Amenities
The hotel itself is nice, but currently under construction. It would have been nice to know that they were in the middle of replacing the carpets.
Stayed 2 nights in Mar 2024
Response from Jerri on Mar 5, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Jerri on Mar 5, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Mary Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here after traveling for 22 hours. The shuttle service was great picking us up at the airport. Check in was a breeze and the morning breakfast was filled with lots of options.
Stayed 1 night in Feb 2024
Response from Jerri on Mar 5, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

4/10 Poor

Joe

Stayed 3 nights in Feb 2024
Response from Jerri on Mar 20, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Jerry

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Whole purpose of my one night stay was to have fun in the pool. Checked with the staff night before, pool would be open when checked in. But, after checked in found out pool was closed.
Stayed 1 night in Feb 2024
Response from Jerri on Feb 27, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked it
Stayed 1 night in Feb 2024
Response from Jerri on Feb 26, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Feb 2024
Response from Jerri on Feb 26, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Alannah

Stayed 4 nights in Feb 2024
Response from Jerri on Mar 20, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities
They are doing maintenance
Stayed 1 night in Feb 2024
Response from Jerri on Feb 22, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Feb 2024
Response from Jerri on Feb 22, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jerri on Feb 22, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable stay with incredibly helpful and friendly staff.
Stayed 2 nights in Feb 2024
Response from Jerri on Feb 21, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

2/10 Terrible

Shenna Mary

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
We had a wedding celebration for my sister. We hauled everything that we needed just to find out there at the front desk that apparently they don't take "locals."
Stayed 1 night in Feb 2024
Response from Jerri on Feb 21, 2024
Dear Valued Customer, Thank you for taking the time to complete our online survey regarding Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Feb 2024
Response from Jerri on Feb 21, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

David

Stayed 10 nights in Jan 2024
Response from Jerri on Mar 20, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

LaRhae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍 spent 1 night . The room was clean and quiet. Staff was helpful .enjoyed the stay
Stayed 1 night in Feb 2024
Response from Jerri on Feb 5, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Tami

Liked: Cleanliness, staff & service, amenities
The staff was so great! Front desk and shuttle staff were amazing!! The only criticism I have here is the heater was so noisy all night.
Stayed 1 night in Feb 2024
Response from Jerri on Feb 5, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Tristram

Liked: Cleanliness, staff & service, amenities
The property was closed to the airport... It seemed to be having some renovations but nothing that bothered me. Staff were friendly and helpful, the free shuttle bus was convenient and drivers really helpful. Massive room and good facilities, comfortable bed! Thank you!
Stayed 1 night in Jan 2024
Response from Jerri on Jan 31, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Bethny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic snow removal after a storm which dumped 14 inches. Was able to get to airport ontime. Food area was clean, well stocked, very nice breakfast spread.
Stayed 1 night in Jan 2024
Response from Jerri on Jan 31, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Malia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was nice, and the kids loved the pool. Very close to airport.
Stayed 2 nights in Jan 2024
Response from Jerri on Jan 29, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Dennis

Stayed 1 night in Jan 2024
Response from Jerri on Jan 26, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey . Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

6/10 Okay

Virginia

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool was cold, remodeling being done so heavy paint smell, our room was 54 degrees upon check in. But, breakfast was good, room was clean, bed was comfortable, and it was very quiet.
Stayed 1 night in Jan 2024
Response from Jerri on Jan 22, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

2/10 Terrible

Ross

Stayed 1 night in Jan 2024
Response from Jerri on Feb 8, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Large rooms and huge bathrooms. Breakfast was good
Stayed 3 nights in Jan 2024
Response from Jerri on Jan 22, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Cindy

Stayed 6 nights in Jan 2024
Response from Jerri on Jan 16, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

6/10 Okay

Wanda

Traveled with family
Was not made aware the property was under renovation when I booked. Front desk staff did not seem to know how to do an out of country guest check in, also was flustered when more than one person waiting.
Stayed 1 night in Jan 2024
Response from Jerri on Jan 16, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The entire common areas of the building are being remodeled, sheetrock and paint. But the rooms were very nice, super clean. The employees were very nice and helpful.
Stayed 1 night in Jan 2024
Response from Jerri on Jan 16, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Jerri on Jan 16, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Nancy

Stayed 2 nights in Jan 2024
Response from Jerri on Jan 16, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit area, the road to hotel could use a little sand in winter time.
Stayed 2 nights in Jan 2024
Response from Jerri on Jan 9, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Merry

Stayed 1 night in Jan 2024
Response from Jerri on Jan 29, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, spacious and comfortable. Staffs were friendly and helpful. We had a great stay.
Stayed 2 nights in Dec 2023
Response from Jerri on Jan 9, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Terasita, Pilot Station

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, family loved it all around.
Stayed 9 nights in Dec 2023
Response from Jerri on Jan 9, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

6/10 Okay

Audrey

Traveled with family and small children, Traveled with partner, Traveled with family
Stayed 3 nights in Dec 2023
Response from Jerri on Jan 9, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jerri on Jan 9, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jerri on Jan 9, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

4/10 Poor

Amy

Traveled with family
Disliked: Property conditions & facilities
The windows in the pool room were cracked open because the ventilation system was not working. Evening front desk worker was very rude and sassy.
Stayed 1 night in Dec 2023
Response from Jerri on Jan 31, 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel remodeling but still able to give good service
Stayed 3 nights in Dec 2023
Response from Jerri on Dec 29, 2023
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

8/10 Good

Susan

Stayed 2 nights in Dec 2023
Response from Jerri on Jan 5, 2024
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport

2/10 Terrible

Donald

Disliked: Staff & service, property conditions & facilities
i was called to check out early do to lots of noise i was their alone went to bed early
Stayed 3 nights in Dec 2023
Response from Jerri on Dec 29, 2023
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Anchorage International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, Jerri AndersonGeneral ManagerComfort Suites Anchorage International Airport