Lobby

Reviews of Courtyard by Marriott Anchorage Airport

3 out of 5
Courtyard by Marriott Anchorage Airport
4901 Spenard Rd, Anchorage, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shanon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to the airport.
Stayed 1 night in Feb 2024

8/10 Good

Rhonda

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was absolutely amazing!! The hotel is still under renovations. The elevator definitely needs an upgrade. Great breakfast options. Pool was clean. Good lobby. Fun bar.
Stayed 5 nights in Feb 2024

10/10 Excellent

Diane

Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kaycie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel to stay. Staff are smiling and friendly, despite the cold weather. Unfortunately, it’s -17 outside and very dry here and this hotel doesn’t offer small complimentary lotions. That’s a first! Breakfast buffet (similar to a typical continental breakfast) is $17. There’s a Starbucks inside the lobby, which was great. I also used the hot tub/spa since it was so cold out and the pool area was very clean and nice. I would stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda, Hot Springs Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle driver was very considerate and conscientious
Stayed 1 night in Jan 2024

2/10 Terrible

Mushira

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There were bugs in the room; woke up with huge itchy welts and when I showed the reception the manager assured me that they will change the bedsheets and check thoroughly. Since I was travelling for work, I believed the manager and left for work, when I came back, the bed was stripped, however the old bedsheets and everything else was left on the sofa in the room and I was not given replacements. The day I checked out, I woke up and a saw a bed bug crawl into the mattress. Would not recommend this hotel at all.
Stayed 3 nights in Dec 2023
Response from JT on Dec 31, 2023
Your experience was not up to our standard. We sincerely apologize.

10/10 Excellent

Deborah J

Stayed 1 night in Dec 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JT on Dec 31, 2023
Thank you

6/10 Okay

Will

Stayed 4 nights in Dec 2023
Response from JT on Dec 31, 2023
Thank you

8/10 Good

Seth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating when I arrive in the middle of the night.
Stayed 1 night in Nov 2023
Response from JT on Dec 31, 2023
Thank you

6/10 Okay

Caroline

Stayed 1 night in Nov 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

Jefferson

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast pickup and check in
Stayed 1 night in Nov 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

ashley

Stayed 1 night in Oct 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is no good. You need to purchase upgraded connection, but hotel was clean, staff nice and helpful, and decent food and beverage options. Convenient. I would definitely use again.
Stayed 2 nights in Nov 2023
Response from JT on Dec 31, 2023
Thank you

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sent uber for us when we shuttle not available. Fractured my femur 7 wks ago, best hotel we have stayed at for room accesibility
Stayed 1 night in Nov 2023
Response from JT on Dec 31, 2023
Thank you

8/10 Good

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

cary

Liked: Cleanliness, staff & service
Everything was good
Stayed 1 night in Sep 2023

8/10 Good

Edward

Stayed 1 night in Sep 2023

10/10 Excellent

JIM

Stayed 1 night in Sep 2023

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guests/kids upstairs were stomping around. Front desk wasn’t very welcoming but no big deal.
Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience! Thank you
Stayed 3 nights in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the misfortune of a room full of “thumpers” above me until 3 am. Not much sleep. No fault of the property but still a night of little sleep. Maybe a consideration deposit should be required.
Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty. The staff are distracted and unfriendly. No room clean up. Elevators are terrible. Lobby is nice. Bistro staff slow and uninterested in serving
Stayed 2 nights in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

Jason

Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Debbra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Debbie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendants at the front desk were very polite and helpful. Loved the Starbucks Bistro in the Lobby. Room was clean and l really liked the large shower.
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Pamela, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciate the Front Desk staff and their excellent customer service. They assisted me in printing out my tickets and my check-in was very pleasant.
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

CARL, Ipswich

Liked: Cleanliness, property conditions & facilities
Quick check in,
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

4/10 Poor

Sally

Stayed 1 night in Jul 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Helen

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Under construction Strange elevator No light in sink area
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Lee, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far we’ve only seen two kids. It’s awesome!
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a last minute reservation because I didn't like the other place I had booked. This night is going to be a pricey one over all, but it was worth paying another room (other place was non refundable) to stay in a safe and clean place. Thanking God a room was available here!
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

Judith

Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing over the top
Stayed 1 night in Aug 2023
Response from JT on Sep 20, 2023
Thank you!

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to the airport
Stayed 1 night in Aug 2023
Response from JT on Aug 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JT on Aug 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service
It was horrible showed up early and was told room would not be ready until after three did not really have anywhere to go so went to a movie and ate to waste time only to come back and be told they did not have a king room left that I would have to take a double. Did not offer to hurry and clean one. The cleaning staff were all over the halls blocking the way to get to rooms and were just standing around talking.
Stayed 1 night in Aug 2023
Response from JT on Aug 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

ANALYN ROZEN

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Shuttle to airport is very convenient
Stayed 3 nights in Jul 2023
Response from JT on Aug 16, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Keith

Stayed 1 night in Jul 2023
Response from JT on Sep 20, 2023
Thank you!