Pool

Reviews of Hilton Garden Inn Anchorage

3 out of 5
Hilton Garden Inn Anchorage
4555 Union Square Drive, Anchorage, AK

Reviews

7.4

Good

Rating 10 - Excellent. 332 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 120 out of 1000 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not sure if the room was cleaned before we checked in. There was "splatter" near the desk, where you are able to eat, dirt/grease all over the outlets. One of the plugs for a USB did not work at all, it wouldn't even hold the plug, honestly looked like it was for show only. In the restroom there was a "qtip" sticker plastered to the vanity. The pool was out of service, which was not communicated during booking, although the hotel next door was offered for the pool, still very inconvenient.
Stayed 2 nights in Apr 2024

6/10 Okay

Diana

Business traveler
Disliked: Cleanliness
There was a large hole in the ceiling above the shower. Twice people knocked before 1130 to see if I was going to make my 12pm check out. Bath tub was dirty and I could hear water dripping.
Stayed 1 night in Mar 2024
Response from FOS on Apr 10, 2024
We are so sorry to hear about these issues you had to deal with while staying with us. I will address this directly with our team. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve.

4/10 Poor

Brian, Winters

Disliked: Amenities, property conditions & facilities
Booking made because hotel had a pool, it was closed. Room was not cleaned, you had to request that service, but you were only advised of that policy when you complained. Why not at check in? They could not explain.
Stayed 2 nights in Mar 2024
Response from kash on Apr 12, 2024
Thank you for your valuable feedback, We will communicate with our team to ensure the information is communicated with guest at check in.

4/10 Poor

Autumn

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was under construction and we were never informed the whole reason we book the hotel was the pool and it was close do to construction the lighting was very poor lights were dim and flickering and hummed very loudly you had to go on a scavenger hunt to find the button to call the elevator and 16 dollars for breakfast per plate is pretty ridiculous but the staff was friendly and nice and pretty helpful
Stayed 2 nights in Mar 2024
Response from kash on Apr 12, 2024
Thank you for the feedback, Hilton website of our has listed as the hotel is under renovation. We have already communicated with Expedia to update their website.

2/10 Terrible

Mike

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nowhere in add. Did it say they were under construction? And nor did we get a discount for it being under construction 8. AM, they're banging with hammers. Drilling, when the front desk was asked to move us. It was an inconvenience for them. And then they waited until it was inconvenience for us to try to move us and they were absolutely. Unprofessional would highly would not recommend this proper
Stayed 3 nights in Mar 2024
Response from kash on Apr 12, 2024
Our apologies for your inconvenience. Hilton website has our hotel listed as under renovation, we have communicated with Expedia to update their website .

4/10 Poor

Sharon

Disliked: Property conditions & facilities
When we arrived, never having stayed there before, just parked at the front of the building to the far left, got out with our luggage and went to the front door, sign said "check in" with an arrow to the right, all the way to the right side of the building! Walked in and the check in desk was plopped right outside of a makeshift office area. Got two keys, went to the 3rd floor half way down the hall - both keys did not work. had to go back down and get them redone, was asked "they didn't work?" why would I go through all that if they worked?? Received a text asking how everything was in the room, let them know and all they replied with was "I sincerely apologize for all the inconvenience caused" I asked "why do you ask if that's all you're going to do?" no response has been received since. Traveled all day and end up with a very disappointing experience!
Stayed 1 night in Mar 2024
Response from FOS on Mar 20, 2024
Thank you for taking the time to provide us feedback. We apologize we were unable to provide you a more memorable stay. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. And we are hoping to see you again once our renovation is complete. Take care and happy travels.

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold and dirt everywhere. Main entrance not available
Stayed 1 night in Mar 2024
Response from FOS on Mar 20, 2024
We are sorry to see your 1-star review. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

4/10 Poor

Colin

Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation. This wasn’t clear when I booked on Expedia. Dusty and messy hallways. Few amenities. Not that cheap considering the inconvenience. Could hear a contractor radio left on outside or downstairs all night. Hotel staff was super helpful and courteous. Doing a great job considering the challenges.
Stayed 1 night in Mar 2024
Response from FOS on Mar 20, 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay due to lack of amenities during the season of our renovation. Yet we are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

6/10 Okay

Denise

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was undergoing renovation. No pool hottub. Being in Alaska where it is freezing hot tub was something I was looking forward to. Irritating they were not transparent about what was going on at theIr hotel
Stayed 2 nights in Feb 2024
Response from FOS on Mar 6, 2024
Greetings! Thank you so much for your feedback. It is stated in our website that we are currently under renovation in some areas of our hotel. We are so sorry to hear about these issues you had to deal with while staying with us. We hope you can come visit us again once our renovation is completed. Take care and safe travels!

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
Hotel was a construction zone - pool shut down - air conditioning kept turning on in our room when outside temp was in 20s - tv's sound was erratic....on the other hand the staff was terrific - very cheerful and helpful. Very good food at breakfast and dinner.
Stayed 3 nights in Feb 2024
Response from FOS on Mar 6, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn. We apologize for any inconvenience this has cause you during your stay with us. However, we are so appreciative that we were able to impact you in such a positive way through our team's service and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We hope you can visit us again once our renovation is completed. Take care and happy travels!

8/10 Good

Charmagne

Stayed 1 night in Feb 2024
Response from FOS on Mar 20, 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

10/10 Excellent

Kelly, Midland

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, convenient, accommodating; would definitely recommend!
Stayed 1 night in Feb 2024
Response from FOS on Feb 20, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn Anchorage and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

4/10 Poor

Bethany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOS on Feb 15, 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service and they were kind enough to wait for the credit card to process, the staff was friendly, no rudeness and I will likely stay there again.
Stayed 2 nights in Feb 2024
Response from FOS on Feb 15, 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

2/10 Terrible

Jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Construction was horrible starting at 7:30am and it was so loud it was like they were in the next room pounding.
Stayed 2 nights in Feb 2024
Response from FOS on Feb 9, 2024
We are sorry we were unable to provide you a memorable experience during your stay with us due to the ongoing renovations in our hotel. We thank you for your time. Take care and happy travels!

6/10 Okay

Deanna

Stayed 2 nights in Jan 2024
Response from FOS on Feb 9, 2024
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 Excellent

Modesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from eurina on Feb 5, 2024
thanks so much

2/10 Terrible

john

Car got broken into at night
Stayed 1 night in Jan 2024
Response from eurina on Feb 5, 2024
I'm so sorry about that.

4/10 Poor

stephen

Disliked: Cleanliness, property conditions & facilities
that when booking, it was not mentioned about the remodeling
Stayed 1 night in Jan 2024
Response from eurina on Feb 5, 2024
I'm so sorry about that it should have been on there I will let them know to put it up for the other Guest.

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia really screwed this reservation up. Called Expedia and changed the dates of the reservation 2 weeks before. Staff at the Hilton finally got the reservation straight after waiting 1.5 hrs at front desk. Representative for Expedia was very rude on the phone. I had the emails confirming the change of reservations. The mistake was on Expedia’s end. Probably the last time I use Expedia. Staff at the Hilton garden inn went above and beyond expectations!! Soldotna Alaska
Stayed 1 night in Dec 2023
Response from eurina on Feb 5, 2024
I'm so sorry about that. next time you can make your reservation through our website. the hellion garden inn

2/10 Terrible

Adam

Stayed 1 night in Jan 2024
Response from FOS on Mar 20, 2024
We are sorry to see your 1-star review. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

4/10 Poor

Will

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FOS on Jan 19, 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from FOS on Jan 19, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays. Safe travels!

10/10 Excellent

jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesomeness
Stayed 1 night in Jan 2024
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excellent

Gigi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excellent

Will

Stayed 2 nights in Jan 2024
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excellent

Margaret

Stayed 1 night in Jan 2024
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

2/10 Terrible

Betty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the front desk was rude, she seemed bothered that she had to get up and assist me, she did let me check in early at first she wasn’t going to let me so I asked if she can store my bags till we checked in? She didn’t want to do that so she checked me in but was not happy . Her body language and the look on her face makes me never want to stay there again.
Stayed 1 night in Jan 2024
Response from FOS on Jan 17, 2024
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 Excellent

rainier

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and I loved the pool and work out area.
Stayed 5 nights in Nov 2023
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excellent

Frank

Liked: Property conditions & facilities
Good stay. I did not see what some of the lower reviews saw. Decor in rooms is a bit dated but in good condition. I would stay again.
Stayed 1 night in Dec 2023
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excellent

Aijalon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only thing is that some rooms or my room had little bits of cracking around the edge of the jacuzzi in the room and a little bit of wear and tire but just need to get those parts together. But overall just miner things to fix and also a little peeling patch on the ceiling.
Stayed 2 nights in Dec 2023
Response from FOS on Jan 17, 2024
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, relaxed atmosphere
Stayed 2 nights in Nov 2023
Response from FOS on Jan 17, 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

2/10 Terrible

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was downgraded without contacting me prior to showing up at the hotel . Said it was mechanical issues . Should have contacted prior
Stayed 1 night in Dec 2023
Response from Kash on Dec 7, 2023
We sincerely apologize the choosen room type was not honored, we were unable to communicate with you prior to your arrival, as the reservation didnt have your phone number or email address.

8/10 Good

Tana

Liked: Cleanliness, staff & service
Conveniently located. Grace at the front desk is always pleasant.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to stay here and close to my doctors appointment
Response from Front Office Supervisor on Nov 12, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, staff was courteous non judgemental. Clean hotel, nice and cozy for my family and myself.
Stayed 5 nights in Nov 2023
Response from Front Office Supervisor on Nov 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel and our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Dan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Front desk staff were awesome. Very clean, comfortable room.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel and our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

HAROLD

Traveled with partner
Liked: Amenities
Booked a King bed, and was given a different room.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on Nov 4, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

6/10 Okay

Joella

Traveled with family
Liked: Staff & service
The hotel is nice and the staff are very friendly.
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on Oct 26, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Joy

Stayed 1 night in Jul 2023
Response from Front Office Supervisor on Oct 25, 2023
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. Thank you again for advising us of opportunities to improve.

8/10 Good

Kenneth R Nukwak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Front Office Supervisor on Oct 25, 2023
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Front Office Supervisor on Nov 10, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Joyce

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I would certainly stay at this hotel again
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on Oct 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

greg

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor on Oct 21, 2023
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. Thank you again for advising us of opportunities to improve.

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just bad
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on Oct 12, 2023
We are sorry to see your 1 star review. We set a high standard for our hotel, and we are so sorry to hear that standard was not met for your stay.

8/10 Good

Susan, Reedsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Supervisor on Sep 26, 2023
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

6/10 Okay

Angelo James

Traveled with family
Liked: Staff & service
Disliked: Amenities
It is aged and the shower could use a good scrubbing.
Stayed 7 nights in Sep 2023
Response from Front Office Supervisor on Sep 24, 2023
I am sorry you found your room/bathroom unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team.

6/10 Okay

Christopher

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Numerous stains to carpeted areas especially outside the 3rd floor elevator. The orange chair outside the elevator has a recent stain and the carpets there should be replaced. This is not to reflect staff as you can only clean something that should be replaced so much. I will choose another hotel next time.
Stayed 1 night in Sep 2023
Response from Front Office Supervisor on Sep 21, 2023
I am sorry you found our hotel unacceptable. Our team works hard to keep every area of our hotel clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback with our team.

2/10 Terrible

Marcela

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Supervisor on Sep 9, 2023
We are sorry to see your 1star review. We set a high standard for our hotel, and we are sorry to hear that standard was not meant for your stay.