Exterior

Reviews of Homewood Suites by Hilton Anchorage

3 out of 5
Homewood Suites by Hilton Anchorage
101 West 48th Avenue, Anchorage, AK

Reviews

8.0

Very Good

Rating 10 - Excellent. 326 out of 695 reviews" "
Rating 8 - Good. 178 out of 695 reviews" "
Rating 6 - Okay. 83 out of 695 reviews" "
Rating 4 - Poor. 53 out of 695 reviews" "
Rating 2 - Terrible. 55 out of 695 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Home away from home
Stayed 2 nights in Apr 2024

6/10 Okay

Daniela

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staffs at night is a lil bit rude especially when we need something and theyre were like “were sleepy dont disturb us” i belived theyre samoan
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
°*•*°
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go back
Stayed 3 nights in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay and your great rating, Sean. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

10/10 Excellent

Manuel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, convenient
Stayed 1 night in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay and your great rating, Manuel. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

8/10 Good

stephen

Liked: Property conditions & facilities
convenient
Stayed 2 nights in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay and your great rating, Steven. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

6/10 Okay

Billie

Stayed 5 nights in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay, and your rating. Is there anything about your experience that you would like to share with us, Billie? We would appreciate it greatly!

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Gil? We would appreciate it greatly!

10/10 Excellent

Lorraine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Lorraine? We would appreciate it greatly!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Jennifer? We would appreciate it greatly!

4/10 Poor

Cathy

When I got there they had given my prepaid room to someone else. They were sold out. Fortunately the manager called and said she would find me a room at another hotel which she did. She was very helpful. Hopefully I will be refunded for the room as promised
Stayed 1 night in Mar 2024
Response from Maria, MOD on Mar 22, 2024
I apologize for the confusion and the uncertainty you walked in to. I am sure after a long day of travel, this was the last thing that you needed. Rest assured, we did not collect any payment due to the cancellation. I hope the other property was very hospitable to you. Please contact us back if you need further assistance in refund.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with a full kitchen. Great for a family with small children. The pool was also a lot of fun, and the breakfast was fantastic.
Stayed 1 night in Mar 2024
Response from Maria, MOD on Mar 22, 2024
Thank you for your recent stay and your great rating, Rachel. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

8/10 Good

Gloria

Stayed 5 nights in Mar 2024

2/10 Terrible

Donald

Traveled with family and small children
I didn’t like that we had a dirty room and had to make our own beds oh and we had no towels
Stayed 1 night in Mar 2024

6/10 Okay

Heather, Soldotna

Traveled with family
Disliked: Staff & service, amenities
Just okay. Went to check-in at 3pm and no rooms were ready & had to come back. Never had that happen before. Front desk staff seemed very slow, long line each time. Pool was very fish smelly. Pool and breakfast hours are short. Parking is very full at night. Very hard to find a spot. Bathrooms are updated but rooms seem old and stuffy. Clean bedding and towels though.
Stayed 2 nights in Mar 2024

4/10 Poor

Rosalyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was awesome breakfast, awesome, gym, pool, every room is like an apRrment best hotel I've ever stayed at hands down the best. They obly need to keep coffee available in the lo by . PLEASE.
Stayed 2 nights in Mar 2024
Response from Maria, MOD on Apr 4, 2024
Thank you for your recent stay and your great rating, Jay. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

4/10 Poor

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice and helpful. Unfortunately, your parking lot is very limited, the faucet in the tub was still running when we checked in, the toilet was not cleaned☹.....or the mirror in the livingroom. The jacuzzi jets didn't work, the paint in the jacuzzi was scraped off in various areas and the paint scraps were left on the deck near the jacuzzi, the water temp was luke warm(very unimpressive), the waffle maker was broken for breakfast and while having breakfast in the lobby with other hotel guests, my daughter and another guest whitnessed a mouse running across the floor towards a bench to hide under...😳 I was misinformed about the pool times and check out time and during conversation with another guest she shared that when she checked into her room there were no towels. I will not be staying here again.
Stayed 1 night in Mar 2024

6/10 Okay

Rachel, Fairbanks

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Nice property. Difficult to make changes to reservation because we booked through Expedia. Also pool/hot tub was down which was disappointing and not disclosed to us by the hotel until check in. Also I had called twice to confirm room was wheelchair accessible as the booking said “accessible” but when we arrived it was a tub not a walk in shower
Stayed 4 nights in Mar 2024

4/10 Poor

Roberto

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I exercise a lot. Play tennis and work out in a fully equipped gym. Because no tennis in anchorage in water expected to substitute cardio with pool and weight work out in gym. First disappointment was the so called gym. Had 3 running machines and dumbbells. So I went to check out the pool and found a tiny pond like pool that was closed for repairs. Stayed there for 4 days and never saw anyone repairing it. The front desk people apparently didn’t know how to locate or make a reservation. Was on the phone for about 20 minutes on a call from Seattle airport to reserve a second room for my niece. When I got to the hotel later that day, no record of it. The day she was coming in I rechecked to make sure she would have no problems still no record of it. Got the Hilton name but not the Hilton quality.
Stayed 6 nights in Feb 2024

6/10 Okay

Catheryne

Stayed 1 night in Feb 2024
Response from Maria, MOD on Mar 2, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Catheryne? We would appreciate it greatly!

6/10 Okay

Jordan

Traveled with family and small children
There’s no pool right now this is the 3rd to times to book here, but the pool is inconvenient for my kids. We need to go to the other to use that one..
Stayed 1 night in Feb 2024
Response from Maria, MOD on Mar 2, 2024
Thank you for your recent stay and rating, Jordan. We appreciate your feedback. We are working hard to restore our pool and spa amenity. We are encountering difficulties getting all systems to run smoothly. I hope you were able to enjoy many of the other amenities our property offers. Have a wonderful day!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Maria, MOD on Mar 2, 2024
Thank you for your recent stay.. Is there anything about your experience that you would like to share with us, Kelly? We would appreciate it greatly!

10/10 Excellent

Robert, Hot Springs Village

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 room suite is fantastic!
Stayed 1 night in Feb 2024
Response from Maria, MOD on Mar 2, 2024
Thank you for your recent stay and your great rating, Robert. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

6/10 Okay

David

Disliked: Staff & service
The fire alarm went off at 630 am and rang for an hour . No explanation was given. Or apploggy was offered.
Stayed 1 night in Jan 2024

6/10 Okay

Heather, Soldotna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff, convenient mid town location, clean updated lobby, clean room. Pool was closed unexpectedly, breakfast wasn’t the best, large stain in bathtub, & loud guests in hall all through the night but our room was near elevator.
Stayed 1 night in Jan 2024

6/10 Okay

Lorraine, Sitka

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel until the fire alarm went off for the entire building and the flood of grey water (sewer water) from a wall was blocking the main exit way on the floor my room was located at. The smell was terrible and guest were forced to hike down the stairwell with their luggage in order not to walk through the smelly grey water that flooded the hall. The fire alarm sounded a little after 7am and did not stop until the fire department deactivated it quite some time after. Temperatures were <-1degrees Celsius so waiting outdoors during this event was extremely cold and uncomfortable.
Stayed 1 night in Jan 2024
Response from Maria, MOD on Feb 13, 2024
Sincere apologies for the disruption of the unexpected emergency in the building. I am sure it cause alot of confusion and inconvenience while staff were trying to find the problem and create a solution at the same time. We have since worked tediously to restore the areas affected by the pipe burst and flooding. We hope you will visit again in the future to enjoy many, if not all, amenities our property has to offer.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homewood suites great place
Love this hotel friendly staff
Stayed 1 night in Jan 2024
Response from Maria, MOD on Feb 13, 2024
Thank you for your recent stay and your great rating, Patrick. I hope you were able to enjoy many, if not all, the amenities our property offers. Please spread the word to your family and friends? We would love to see you again, should future travels bring you to the area again. Have a great day.

10/10 Excellent

Cheryl

Stayed 2 nights in Jan 2024
Response from Maria, MOD on Feb 13, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Cheryl? We would appreciate it greatly!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Maria, MOD on Feb 13, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Mr. Q? We would appreciate it greatly!

10/10 Excellent

Ryan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Maria, MOD on Feb 13, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Ryan? We would appreciate it greatly!

10/10 Excellent

Hong fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maria, MOD on Feb 13, 2024
Thank you for your recent stay, and your great rating. Is there anything about your experience that you would like to share with us, Hong? We would appreciate it greatly!

10/10 Excellent

DOROTHY J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maria, NA MOD on Jan 5, 2024
Thank you for your recent stay, Dorothy, and thank you for such a great rating! Is there anything about your experience that you would like to share? We would love to hear your feedback! Have a great new year!

10/10 Excellent

Blair

Stayed 3 nights in Dec 2023
Response from Maria MOD on Dec 23, 2023
Thank you for your recent stay and great rating, Blair! Is there anything else about your experience that you would like to share with us? We would love to hear your feedback! Happy Holidays.

8/10 Good

Lee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room heating system did not stay at the desired programmed set temperature. Had to get up in the middle of the night to adjust the temperature setting. Then again in the morning once we woke up. The coffee table a corner was broken and is/was considered in my opinion dangerous. If room was occupied by a parent with small children.
Stayed 1 night in Dec 2023
Response from Maria MOD on Dec 23, 2023
Thank you for your recent stay, Lee. We also greatly appreciate your feedback. We have advised maintenance to check on the system in that room. We apologize for the inconveniences you encountered. We will advise our team so that collectively, we can create a better experience for future guests, as well as your self. Happy Holidays!

10/10 Excellent

Andre

Stayed 3 nights in Dec 2023
Response from Maria, NA MOD on Jan 5, 2024
Thank you for your recent stay, Andre, and thank you for such a great rating! Is there anything about your experience that you would like to share? We would love to hear your feedback! Have a great new year!

4/10 Poor

Shawn, North Pole

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from kash on Dec 9, 2023
with reference to your recent stay at Homewood suite Anchorage, we saw that you have rated us a "2" , kindly request you to give us more feedback

10/10 Excellent

Jackie

Stayed 2 nights in Nov 2023
Response from Maria MOD on Dec 23, 2023
Thank you for your recent stay and great rating, Jackie! Is there anything else about your experience that you would like to share with us? We would love to hear your feedback! Happy Holidays.

2/10 Terrible

Elisay

Stayed 1 night in Nov 2023
Response from Maria MOD on Dec 23, 2023
Thank you for your recent stay, Elisay. Can you please give us information about your stay to help us provide services more to your satisfaction? We look forward to hearing from you soon. Happy Holidays!

10/10 Excellent

sonny

Liked: Amenities, property conditions & facilities
It’s nice
Stayed 1 night in Nov 2023
Response from Maria NA MOD on Nov 29, 2023
Thank you for your recent stay, Sonny. Hopefully you were able to enjoy one, if not all, of the amenities our property offers. We look forward to seeing you again, should future travels bring you back to the area. Have a pleasant day.

2/10 Terrible

Betsy

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Nov 2023
Response from Maria NA MOD on Nov 19, 2023
Good morning, Ms. Shy. It seems your review was written after you encountered issues between the associates/friends you invited to the property and our front desk associate. We try to create an environment that is enjoyable for our guests, and a safe work environment for our staff. I hope in the future, you can appreciate all of our efforts in regards to these matters. If you still have any further concerns, please stop by the front desk and ask to speak with someone in management before your departure.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I have was the pool & hot tub were down again. It was down in the spring when we stayed there and it is down again.
Stayed 3 nights in Nov 2023
Response from Maria NA MOD on Nov 19, 2023
Thank you for your recent stay, Glenn. We also appreciate the time you took to give us feedback. Apologies for the inconvenience you encountered in regards to the pool/spa amenity. We were almost complete with construction when you stayed with us in late spring. This time around, we tried so hard to get the pool/spa back up in running order. We are finishing the final touches and hope to be able to have this amenity back up and running properly before this weekend is done. I hope this does not deter you from visiting us again. We hope to exceed your expectations when you return! Please call the property to ensure that the amenities you desire are fully functional with enough time to make other arrangements if not. Your consideration is highly appreciated!

10/10 Excellent

Elijah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I was not too impressed with what I needed a hairdryer, and this facility did not have damn in the rooms when almost every other hotels do.
Stayed 1 night in Nov 2023
Response from -Maria NA MOD on Nov 17, 2023
Thank you for your recent stay. I apologize that you did not find a hair dryer available in your room. Did you try to contact the front desk? I'm sure we could have located one for you. I hope you were able to enjoy other amenities of our property during your stay.

8/10 Good

Mariah

Traveled with group
Liked: Cleanliness, staff & service, amenities
We rented a Suite and it was very spacious. We had all the room we needed. It was also nice to have a full fridge and kitchen area. The free breakfast had a decent spread and ample seating. The main things i didnt love was that the bathroom had a little bit of a smell when we got there and the tub had terrible drainage. Other than those few things, we enjoyed our one night stay.
Stayed 1 night in Nov 2023
Response from Maria NA MOD on Nov 17, 2023
Thank you for your recent stay. Your feedback is very important and greatly appreciated. Thank you for pointing out these items of concern. We will address them with our team to correct, and try to enhance the experience for you and future guests. We hope you will visit us again soon and allow us to exceed your expectations. Have a pleasant day!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The night auditor worked with us for a very late check in. Super clean and nice hotel. Happy with our stay
Stayed 1 night in Oct 2023
Response from Maria NA MOD on Nov 17, 2023
Thank you for your recent stay, Patrick! We will pass on your feedback to our team members so that they know how appreciated they are from the guests' point of view. We hope you were able to enjoy many of the amenities that our property offers. And we hope you will visit us again soon. Have a pleasant day!

2/10 Terrible

KIRSTEN

Stayed 1 night in Oct 2023
Response from Maria NA MOD on Nov 17, 2023
Thank you for your recent stay, Kirsten. Would you like to share more about your experience, and how we can better serve you? We would like to train our team to create a better experience for our future guests, including yourself. We look forward to hearing from you! Have a pleasant day.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Maria NA MOD on Nov 17, 2023
Thank you for your recent stay, Paul. Would you like to share with us about your experience? We would love to hear from you.

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Maria NA MOD on Nov 17, 2023
Thank you for your recent stay, Lori. Would you like to share more about your experience with us? We would love to hear your feedback. Have a pleasant day!

10/10 Excellent

DOUGLAS

Stayed 3 nights in Oct 2023
Response from Maria on Oct 28, 2023
Thank you for your recent stay, Douglas. Is there anything about your experience that you would like to share? We appreciate any feedback you can provide. I hope you have a pleasant day!

6/10 Okay

Donald

Stayed 5 nights in Oct 2023
Response from Maria NA MOD on Nov 17, 2023
Thank you for your recent stay, Donald. Would you like to share more about your experience with us? We would love to hear your feedback. Have a pleasant day!