Ratings based on 731 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Aurora from the hotel

Posted Jul 14, 2017
Location: We had breakfast @ Snow City Café, lunch @ Simon & Seafort's Saloon & Grill and dinner at Orso.
We booked 2 rooms with ocean view and mountain view at high floor. The rooms are big. We saw beautiful aurora from the hotel. Nice stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very nice stay in Anchorage

Posted Jul 13, 2017
This was the nicest hotel stay in Anchorage again this year.
Comment from Hotel Management
Jul 14, 2017 by Ryan, Hotel Management
Hi Matt, We appreciate the feedback and we're happy to share a great stay with you. Please visit again!.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenient location, easy access to food outlets.

Posted Jul 12, 2017
Pros: Friendly staff, good location and easy access.
Cons: None
Location: Located close to tourist areas of 4th and 5th Avenue. Easy access by walking or public transport.
Hotel is located along 5th Avenue and convenient access to food outlets and a nearby bus interchange. Rooms are nice and clean with efficient housekeeping staff. The hotel staff are very helpful and always willing to answer our queries.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

nice older hotel downtown

Posted Jul 10, 2017
Pros: closeness to downtown
Cons: shuttle from airport
Location: lots of things to do downtown like museums, shopping, restaurants, etc.
the hotel is centrally located and within walking distance of the centre of town. It is however an older hotel although renovated but only has one breakfast area for the hole hotel
Comment from Hotel Management
Jul 14, 2017 by Ryan, Hotel Management
Hi Fred, Thank you for the feedback. We have the Cafe: full sit down breakfast in the lobby, the Cubby: coffee bar with "To Go' breakfast items, and Room Service. Definitely come back and try the other 2 options, they're great!
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels in Anchorage

Posted Jul 7, 2017
Pros: Well appointed, very clean, excellent service.
Location: Close to the water and most central city attractions.
Very well maintained and appointed hotel, centrally situated with a great restaurant on the 20th floor.
Comment from Hotel Management
Jul 14, 2017 by Ryan, Hotel Management
Hi Barbara, Thank you for sharing your experience. It's alway great to hear such positive feedback. Love to see you again.
1 out of 5
by A verified traveler from Loa Angeles

Posted Jun 27, 2017
Reserved two rooms with each having $20 credit for brakfast. I told the restaurant cashier that I'm paying the food cost for both rooms. At check out, I only received $20 credit. I contested but they were not willing to provide a $20 credit for the second room.
Comment from Hotel Management
Jul 6, 2017 by Ryan, Hotel Management
Hello Jay, I apologize about your experience. The restaurant doesn't handle food credits, we hable them at the front desk. Please reach out to me so I can correct it. Thank you! Ryan The Hotel Captain Cook
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown restaurants

Posted Jun 23, 2017
Loved proximity to coastal trail and train station
Comment from Hotel Management
Jul 6, 2017 by Ryan, Hotel Management
Hello Anonymous, Thank you for the feedback. Ryan The Hotel Captain Cook
4 out of 5
Recommended
for Everyone
by A verified traveler

Room average. Found lower rate after paid

Posted Jun 13, 2017
Safe in room did not work- instructions unclear. Never got it to work. Pool only 17 yards long, seems short for workout
Comment from Hotel Management
Jun 15, 2017 by Ryan, Hotel Management
Hello Anonymous, Thank you for the feedback. We will work on the areas you pointed out and look forward to seeing you visit again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Wonderful hotel. Comfortable beds. Fabulous staff. Friendly people!
Comment from Hotel Management
Jun 15, 2017 by Ryan, Hotel Management
Hello Anonymous, Happy to see you enjoyed your stay. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Florida

Great Hotel!

Posted May 30, 2017
Great location. Very helpful and courteous staff. Really enjoyed our stay here.
Comment from Hotel Management
Jun 15, 2017 by Ryan, Hotel Management
Hi Hank, Appreciate the review. It's alway nice to see we hit our mark. Until next time!