Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Natalie

Not a good experience

Posted Oct 2, 2015 on Orbitz
I will not be staying at this hotel again. I paid nearly $200 for one night and received terrible service. I tried to call the hotel a few days prior to arrival to request a king bed, no one answered the phone and there was no hold music. It rang nearly 40 times before I hung up and called the 800 number to help me, when i finally got through and asked if there was a problem with their phones the women rudely responded they were just busy. She interrupted me multiple times on the call and acted as though she wanted to get me off the phone as quickly as possible. After checking into the hotel I tried to call down to the front desk to confirm check out time because they did not post it ANYWHERE in the room. Once again no answer, let it ring about the same amount of time before giving up. When i booked the reservation I requested a low floor because i prefer to use the stairs. Upon arriving to the hotel that evening after dinner and drinks we were told we could not use the stairs, no reasoning. When my boyfried advised they cannot close stair access because of fire hazards we were told rudely that we would have to be escorted to our room by a staff member. We were escorted to the 2nd floor and told we could go up the rest on our own and that there is no real reason for closing the stairs, they just prefer people use the elevators. I have stayed in many hotels at a lower price that have treated me 100 better than this hotel. My boyfriend and I were both very disatisfied.
2 out of 5
Recommended
for Couples
by A verified traveler

OK Experience

Posted Sep 22, 2015 on Hotels
The hotel was overall depressing, needs a facelift for sure - the lobby especially
4 out of 5
Recommended
for Families
by Jamal from Salters sc

Posted Sep 11, 2015 on Hotels
I'm not used to staying in the city but being here made me want to rethink that option.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 8, 2015 on Hotels
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 8, 2015 on Hotels
Joy in the bar was outstanding.
4 out of 5
Recommended
for Couples
by Linda from San Francisco

Good hotel if you can get a discount

Posted Sep 8, 2015 on Hotels
Comfortable room, convenient location, lobby badly needs updating, staff was pleasant.
4 out of 5
Recommended
for Families
by Maurizio

This traveler left a rating score only Posted Sep 7, 2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

かなりよい

Posted Sep 6, 2015 on Hotels
アラスカのホテルとしてはかなり良いと思います 他とほとんど値段変わらないので積極的に選ぶべきホテルのひとつと考えます ただwifiはただで使えるようにしてほしい セーフティーボックスもあった方がいいです
5 out of 5
Recommended
for Couples
by Tracy from Woodside, NY

One Night Stay Before Flight Home

Posted Aug 24, 2015 on Hotels
We took the train from Seward and stayed one night at the hotel before flying home the next day. Location was very convenient for both the railroad and the airport. Too bad they don't offer shuttle services considering the price. Breakfast was yummy, but not included. Every service provider at the hotel was excellent! The room was spacious and comfortable.