Ratings based on 585 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Overall worn out

Posted Dec 6, 2016
They are just getting by. Doing the minimum. Bad first impression of Anchorage.
3 out of 5
by A verified traveler from US

Close to airport

Posted Nov 18, 2016
Friendly staff, room was not well cleaned. The coffee pot was broken and did not work. I reported it to the manager in the morning. The maid and started banging on my door around 1045. After arriving at 3 o'clock in the morning.
Comment from Hotel Management
Nov 20, 2016 by Tia, Hotel Management
I'm sorry to hear that your stay was less than satisfactory, but glad you reported it so that we could address the issues with our support staff. I hope you can give us another opportunity to make it up to you.
4 out of 5
by A verified traveler from US

Nice place to spend a night!

Posted Nov 9, 2016
Pros: The room was great. Not much noise so we could sleep well. The room was clean & spacious for 2 people!
Cons: The bed was a little hard & the breakfast wasn't much.
Location: Very convenient to the airport & close to shopping & food!
Comment from Hotel Management
Nov 20, 2016 by Tia, Hotel Management
Thank you for your comments. We value your feedback,
3 out of 5
by A verified traveler from Georgia

Good for people with pets...

Posted Oct 15, 2016
Pros: It's close to the airport and a little cheaper.
Cons: The room we stayed wasn't cleaned properly. Pet's hair on the couch and beddings. Toilet paper dispenser hard to reach when using the toilet.
Location: Close to the airport and convenient stores.
We stayed there for the last two nights of our 2-week trip in Alaska. We wanted to have good rest and sleep before our long trip back to Georgia. The front desk staffs are nice and friendly. No problem with parking and lobby and hallways seems very clean. The room set up is nice and looked clean until I sat down on the couch. It still has dog's hair in them. It doesn't seem it was vacuumed properly When i lay on the bed I still feel some dogs hair in it, too. I love dogs but I don't like dog's hair all over me. I have stayed in a hotel that allowed pets before but never had these problems. The toilet paper dispenser is right across the wall in front of the toilet seat which is about 5 feet away. My husband is 6'2" tall and still couldn't reach it without lifting his bottom off the seat. Imagine me, a 5'2" woman. I guess, you get what you paid for.
Comment from Hotel Management
Oct 18, 2016 by Jizelle, Hotel Management
Thank you so much for your kind feedback about our front desk staff! We do apologize for our shortcomings and we will be sure to address this issue with our housekeeping manager. Thank you for your business, and we hope you keep us in mind next time you are in Anchorage. Sincerely, Jizelle Mendoza Front Desk Agent
5 out of 5
by A verified traveler

Friendly staff, convenient location, clean hotel

Posted Sep 24, 2016
Pros: Room, staff, convenient location, free airport shuttle and free breakfast. They also had warm cookies and milk each night, which I looked forward to.
Cons: Vacuuming in the kitchen/breakfast area while people were trying to eat.
Friendly staff, convenient location and clean hotel. The shuttle service was great. The location was close to the airport and downtown Anchorage.
Comment from Hotel Management
Sep 27, 2016 by Tia Lewis, Hotel Management
Thank you for your review. It's great to hear that you enjoyed your stay and the cookies and milk were an added bonus. We hope to see you again soon! Tia Lewis General Manager
4 out of 5
by A verified traveler from Pittsburgh

Clean basic room, nothing fancy but mice.

Posted Sep 16, 2016
Large room with two queen beds and adequate amenities. Close to airport.
Comment from Hotel Management
Sep 16, 2016 by Dimitri Georgiev - Front Office Manager, Hotel Management
Thank you for taking the time to write us a review. We appreciate your feedback and we are looking forward to see you again.
3 out of 5
by A verified traveler

Posted Sep 15, 2016
Noisy rooms. Every time someone closed their room down the hall, our door rattled. Dog across the hall barked for awhile. People above our room sounded like elephants whenever they walked.
Comment from Hotel Management
Nov 8, 2016 by Tia Lewis, Hotel Management
Sorry to hear that your stay was less than satisfactory. I hope you can give us another chance to serve you. Thank you for sharing your feedback.
2 out of 5
by A verified traveler

Convenient to airport, expensive and dumpy

Posted Sep 14, 2016
Pleasant front desk but they close so watch arrival time
Comment from Hotel Management
Sep 16, 2016 by Dimitri Georgiev - Front Office Manager, Hotel Management
As a front desk manager, I was very pleased to read that you liked our front desk staff. Thank you for the kind, truthful words. Our front desk is open 24/7. Our complimentary shuttle has the same schedule.
4 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for the 4 Star Review. We are pleased that you enjoyed our property and we hope to see you soon. Best, Dimitri Georgiev - Front Office Manager
4 out of 5
by A verified traveler from Dunoon

Convenient for the airport

Posted Sep 3, 2016
Spacious room much bigger than expected Great facilities including a laundry room Good selection for breakfast Good location
Comment from Hotel Management
Sep 6, 2016 by Dimitri Georgiev - Front Office Manager, Hotel Management
Thank you Cathy It is great to read that you liked and found our hotel comfortable and accommodating. See you again soon.