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Reviews of Four Points by Sheraton Anchorage Downtown

3 out of 5
Four Points by Sheraton Anchorage Downtown
325 W 8th Ave, Anchorage, AK

Reviews

8.2

Very Good

Rating 10 - Excellent. 173 out of 374 reviews" "
Rating 8 - Good. 103 out of 374 reviews" "
Rating 6 - Okay. 46 out of 374 reviews" "
Rating 4 - Poor. 33 out of 374 reviews" "
Rating 2 - Terrible. 19 out of 374 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty clean, some stains on our comforter and carpet. We booked a king room and got a queen room because they sold out of kings. That was disappointing. Staff is very friendly, they kept our room clean and stocked with everything!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristin, Gainesville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again just for the AMAZING staff! Everyone went above and beyond to make our stay wonderful. They are fantastic! Hotel is “ok” but in par with the others. Very clean and welcoming.
Stayed 3 nights in Mar 2024
Response from FDA on Apr 10, 2024
Thank you for your positive feedback. We really appreciate it and hope to see you again soon.

6/10 Okay

Felicia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is fine. Nothing fancy and no breakfast included; a bagel is $6. The room was clean though and had extra space with the small living room area.
Stayed 1 night in Mar 2024
Response from FDA on Apr 10, 2024
Thank you for staying at our hotel and hope to see you again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for our stay when traveling the 13-hour railroad trip from Fairbanks to Anchorage. It was close to the station and a quick Uber ride from there. The hotel was very clean, the beds were comfortable. I did have to use the laundry facilities and those were great as well. It did use quarters and the front desk made change for me. Highly recommend!
Stayed 1 night in Mar 2024
Response from GSA on Mar 20, 2024
Thank you for the positive review.

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to make my stay very comfortable. The room was excellent. Adding a microwave to the room would have made it outstanding.
Stayed 6 nights in Feb 2024
Response from GSA on Mar 20, 2024
Thank you for positive review.

10/10 Excellent

Catriana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was unbelievably helpful and friendly!
Stayed 4 nights in Mar 2024
Response from GSA on Mar 20, 2024
Thank you for the positive review

8/10 Good

Kathryn, Cardiff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to walk to town. Very nice staff.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 26, 2024
Thank you for staying with us and thank you for your positive feedback.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout was excellant and very comfortable
Stayed 2 nights in Feb 2024
Response from GSA on Mar 26, 2024
Thank you for staying with us! We appreciate the positive feedback and hope to see you again soon.

10/10 Excellent

Engen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Feb 2024
Response from front desk agent on Feb 18, 2024
Thank you for your kind review!

10/10 Excellent

Ryan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I really enjoyed the split room with couch and TV that was separated from the bed room
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot needed the snow managed
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
I do apologize for the inconvenience this may have caused you and appreciate you for staying with us.

6/10 Okay

Lauren

Business traveler
Liked: Staff & service
Disliked: Amenities
.
Stayed 4 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Clean building and grounds easy check in and out
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

Sage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very very nice and sweet
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The room needed a couple little repairs...nothing major. The lady at the desk was very nice and the room was very clean. It was a perfect stay and we had everything we needed!
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

6/10 Okay

Jeanette

Traveled with family
Convenient Aging
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 10, 2024
Thank you for your review, we hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

Culley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price point, staff great, wonderful breakfast and wait staff.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
I would not order food from hotel. Everything is frozen and not fresh.
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 10, 2024
Thank you for your review, we hope to see you again soon!

6/10 Okay

Ellen

Business traveler
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 10, 2024
Thank you for your kind review, we hope to see you again soon!

10/10 Excellent

MARGARET

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We are night shift healthcare workers and got off work hoping they would allow us to check in early since we would be leaving early and they accommodated our request with no issues! Sometimes the weather keeps us close to the hospital for call-ins and we will use them again for sure!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 21, 2023
Thank you for your positive feedback towards our staff. We really appreciate it very much. Have a great day and hope to see you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
thumbs down on the no locals policy
I was extremely annoyed about their "no locals" policy, and if they have a non locals policy, hotels.com should know about it. I book locally when the weather is terrible, which is was last week, and I need to stay in town because it's impossible to get home. 5 stars for the desk clerk who had mercy and let me check in, 0 stars for the administrator who created the policy.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 17, 2023
Thank you for staying with us. The property is privately owned and its a tourist hotel. I do apologize for any inconvenience that didn't meet your needs. Have a great day!

10/10 Excellent

Paul

Traveled with partner
Liked: Amenities
Amazing stay as always
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 17, 2023
Thank you for staying with us. We appreciate your positive feedback.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from FDA on Nov 7, 2023
Thank you for staying with us. Have a great day!

10/10 Excellent

Jeff, PALMER

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from front desk agent on Nov 7, 2023
Thank you for staying with us. Have a good day and hope to see you again soon!

10/10 Excellent

Manoj Chowdary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GSA on Nov 6, 2023
Thank you for staying with us. Have an awesome day!

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very kind very professional and thorough.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 6, 2023
Thank you for your kind feedback! We appreciate you and hope to see you again soon.

8/10 Good

vickie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Oct 2023
Response from GSA on Nov 6, 2023
Thank you for staying with us. Have a good day and hope to see you again soon!

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big. It was nice to have space. The bed was comfortable.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 6, 2023
Thank you for staying with us and for your positive feedback. Have a wonderful day!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Beds, quiet hotel
Always a decent stay. You get a suite fir the price of an average room in anchorage. For quiet ask for 3rd floor. Beds are comfortable and pillows are nice. Bring your own toiletries, theirs are average at best. Always a decent stay at a Sheraton.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 20, 2023
Thank you for staying with us at our hotel. We appreciate you and your honest feedback. Have a great day!

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing frontdesk,very friendly and approachable. Neat room.
Stayed 1 night in Oct 2023
Response from GSA on Oct 20, 2023
Thank you for your positive feedback. It really means a lot to our staff. Have a good day and hope to see you again soon!

10/10 Excellent

Ryanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. The staff was AMAZING. Like 10/10. Everyone was kind, pleasant, charismatic, and almost felt like they were excited that I was there. I’ve probably stayed in over 200 hotels and this is top 10 just due to the staff alone. Room was great, clean, inexpensive, nice decor, and had everything I needed! I would recommend to families, business travel, and solo travel!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 20, 2023
Thank you for your kind feedback, while staying with us! We appreciate you and we hope to have you again soon.

10/10 Excellent

Brittany

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 6, 2023
Thank you for staying with us. Have a awesome day!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff!
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 13, 2023
Thank you for your positive feedback! It really means a lot to our staff. Have an awesome day and hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GSA on Oct 13, 2023
Thank you for staying with us. Have a great day!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the city. A few good restaurants in the area. Will gladly stay here again.
Stayed 3 nights in Sep 2023
Response from Front Desk on Oct 13, 2023
Thank you for staying with us. We appreciate your positive feedback. Have a good day!

10/10 Excellent

David

Stayed 5 nights in Sep 2023
Response from Front Desk on Nov 6, 2023
Thank you for staying with us. Have an awesome day!

8/10 Good

MARY, Cumberland

Told room would be cleaned daily but not cleaned until I requested it and then bed was not made up. Parking tight Limited restaurant Elevator OOO
Stayed 3 nights in Sep 2023
Response from GSA on Oct 13, 2023
Thank you for staying with us and we apologize for any inconvenience that didn't meet your needs. Have a good day!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff at Four Points. Out only disappointment (a huge one) was that Fox News (Noise) was playing in the lobby.
Stayed 1 night in Sep 2023
Response from GSA on Oct 13, 2023
Thank you for your honest feedback. We apologize for any inconvenience while staying at our property. Have a great day and hope to see you again soon!

2/10 Terrible

DAVID, Irvine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is in DESPERATE need of a full rehab. It is awfully run down and feels grotty.
Stayed 1 night in Sep 2023
Response from GSA on Oct 13, 2023
We apologize for any inconvenience that didn't meet your expectations while staying at our hotel. Hope you have a great day!

10/10 Excellent

Richard, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was casual and sufficiently friendly
Stayed 4 nights in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for your positive feedback and thank you for staying with us!

8/10 Good

Guido

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GSA on Sep 26, 2023
Thank you for staying with us!

4/10 Poor

Kenneth, Fort Wayne

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property felt very dated. Dirty towel from prior guest was left in the bathroom.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for staying with us. We apologize for any inconvenience that didn't meet your needs during your stay with us.

6/10 Okay

MAY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for staying at our hotel.

10/10 Excellent

Christy

Traveled with family
Liked: Property conditions & facilities, room comfort
The front desk gal was super helpful. getting us a bag of ice and a luggage scale...which was way off.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for staying with us. We appreciate your feedback. Have a great day.

6/10 Okay

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay in room 119. Right next to boiler room and you get zero sleep.
Stayed 1 night in Sep 2023
Response from GSA on Nov 6, 2023
Thank you for your feedback. Have a great day!

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful - wonderful.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for your positive feedback. It really means a lot to our staff. Have a great day and hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Look elsewhere
Not recommended as price is very high for low level of hotel, it’s poor maintenance and overall condition. Though staff is top notch, helpful and very friendly. Stay elsewhere unless they refurbish common area and hotel rooms which are poor condition and so too expensive at current rate.
Stayed 1 night in Sep 2023
Response from GSA on Sep 20, 2023
Thank you for staying with us. We apologize for any inconvenience that didn't meet your expectations.