Reception

Reviews of Ramada by Wyndham Anchorage

2.5 out of 5
Ramada by Wyndham Anchorage
115 East 3rd Ave, Anchorage, AK

Reviews

5.8
Rating 10 - Excellent. 138 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 207 out of 1002 reviews" "
Rating 4 - Poor. 217 out of 1002 reviews" "
Rating 2 - Terrible. 205 out of 1002 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Rikki-Lee

Disliked: Staff & service, property conditions & facilities
Staff were rude and unhelpful. Included breakfast but that ‘just wasn’t available’ with no explanation. Toilets blocked, TV didn’t work, door didn’t close properly, heater wouldn’t turn down. Overall very rundown and unwelcoming.
Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
Dear Rikki-Lee ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

4/10 Poor

Maria

Stayed 1 night in Aug 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the shuttle was supposed to pick me up at the airport and that didn’t happen led to a $30.00 cab fare. No towels or soap. Unable to sign on WiFi. No remote for television and one supplied didn’t work! I made 3 trips down to the front desk and still didn’t have issues resolved. Would not recommend.
Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
Dear Kimberly,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had an uncomfortable experience with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is disgusting. I wouldn't have made it a night if I could've offereded to stay anywhere else in anchorage.
Stayed 3 nights in Nov 2023
Response from Management on Jan 16, 2024
Dear ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
Parking lot has not been plowed properly, and since snow melted and froze again, it’s an icy parking lot. The toilet flushing mechanism fell apart, and the tv needed repair. Also I had booked a room with a jacuzzi, but had to move to a different option since the owners decided to come in and take the room from me. I tried to discuss my issues with that, but was quickly dismissed. I live in town, and wanted a couple days get away, but I won’t be coming back.
Stayed 2 nights in Nov 2023
Response from Management on Jan 16, 2024
Dear Charles,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had an uncomfortable experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

6/10 Okay

Victoria

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The doors to the rooms were very difficult to open. Lose and took multiple tries for the door to open and even then you had to force it a little. The first time they put me in had a broken extra security latch. There was a fee for early check in which I was okay with paying because I was 2 hours early but then it took a half an hour to check me in and then I had to change rooms so the fee wasn't worth it.
Stayed 1 night in Nov 2023

2/10 Terrible

Diane

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude customer serivce
Stayed 1 night in Nov 2023

4/10 Poor

Margaret

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakdown of communications at front desk. resturant closed during Covid, did not re-open, not updated on site. It was a reason we had chosen this property. Overheard maintenance worker say he couldn't keep working without being paid. Low staff moral. Noisey with jets and trains. Bathroom taps leaking. Place needs an upgrade!
Stayed 3 nights in Jul 2023

6/10 Okay

Arthur

Liked: Cleanliness
Disliked: Staff & service
We had a delay flight arrival in Ted Stevens Anchorage International Airport Oct.06,2023 11:37pm. And upon arrival at the hotel early morning our checking completed before 3:00am of Oct.07,2023. The black lady at the front desk let us wait for less 2 hours, looking at computer screen, sit n stand and walk in the lobby and returned to the front desk, walked back n forth. Other guest walking by between 1:00am-3:00am told us your still here at the lobby. My wife was already sleeping at lobby chair for a long wait. If there's cctv at the lobby by Oct 07 2023 of early morning. The review is justified complained.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Salim

Stayed 1 night in Nov 2023

8/10 Good

Desiree

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Ousman

Liked: Cleanliness, property conditions & facilities
It’s alright I asked a little assistance nobody shows up… otherwise the property is clean and safe
Stayed 1 night in Oct 2023

8/10 Good

SARAHANNE, Anchorage

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

4/10 Poor

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ryan

Business traveler
Disliked: Staff & service
I booked a room and paid in full online. When I arrived at 9pm to check in I was notified that there was nobody to check me in until midnight. I explained to the only guy there "the driver" that my room was prepaid and that I just got off the graveyard shift that morning and been up all day. He made several calls, went on face book and finally found somebody to walk him through the check in process. I really appreciate this guy's effort to get me some sleep but it shouldn't have been necessary. How can a hotel run with no staff at the desk? I will never stay here again.
Stayed 1 night in Oct 2023

2/10 Terrible

Joshua

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jeremy

Stayed 1 night in Oct 2023

2/10 Terrible

Doreen

Disliked: Cleanliness, staff & service, property conditions & facilities
I would recommend that no one stay here. The only positive about it is that you can walk to anywhere you want to go downtown.
Stayed 4 nights in Oct 2023

6/10 Okay

Evelyn

Stayed 1 night in Oct 2023

4/10 Poor

Tom

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No maid service the entire stay, room door very hard to close
Stayed 3 nights in Oct 2023

10/10 Excellent

Karl S

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Savannah

Stayed 1 night in Oct 2023

4/10 Poor

Erika

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Place seemed really dated and not cared for
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice clean safe to stay
Stayed 2 nights in Oct 2023

2/10 Terrible

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
Not worth it!
Stayed 2 nights in Oct 2023

10/10 Excellent

Marcellus

Stayed 1 night in Oct 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

4/10 Poor

Steven

Business traveler
Disliked: Property conditions & facilities
Not a good stay
The place was loud with people fighting above me. The walls were patched and not painted. Possibly some mold in the bathroom.
Stayed 2 nights in Sep 2023

2/10 Terrible

Tim

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff was the only thing good.
Stayed 3 nights in Sep 2023

8/10 Good

Charlene, Debden

Stayed 2 nights in Sep 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Located in the heart of downtown Anchorage Alaska within walking distance of dining and shopping and easy access to city parks and walking trails.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
Thank you for your positive feedback! We appreciate your services!

6/10 Okay

Erik

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed like older Ramada. Well worn but clean. Bed mattress needed replacement as had been slept in many times and was like a hammock in the middle. Coffee pot but no coffee in room; had to go down and ask for some. Staff was friendly and polite. Very good rate via Expedia, and we felt the value for what we got was fair.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
Thank you for your positive feedback! We do apologize for any discrepancies and or inconveniences you encountered during your stay with us. We are currently working hard to meet all needs to make your future stay with us top tier shall you choose to stay with us again in the future!

2/10 Terrible

Sancho

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud neighbors that kept me up all night. Nothing was done even if front desk went and knocked on their door.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
We apologize for the inconveniences you experienced during your stay with us. Please allow us to investigate these issues and help you restore your faith in us for future stays.

2/10 Terrible

Phillip

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy, water dripping from ceiling, flooring broken, not much positive to share.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
We apologize for inconvenience and all discrepancies you encountered during your stay with us. Please give us the opportunity to restore your faith in us for future stays.

10/10 Excellent

Bruce, Fritz Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trains and traffic noise
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
Thank you for your feedback. We do apologize for any inconveniences you experienced. Please give us the opportunity to restore your faith in us for future stays.

2/10 Terrible

Logan

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s 8PM and my room isn’t ready so I’ll have to wait till later for check in. Really?? Then I had to park out back with all the homeless people lingering around.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
We apologize for the inconveniences you experienced during your stay with us! Please allow us the opportunity to help you restore your faith in us for future stays.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ramada Management on Sep 27, 2023
Thank you for your positive response, we hope to have you here again! Have a blessed day.

6/10 Okay

Catherine

Breakfast
Stayed 1 night in Sep 2023
Response from Ramada Management on Sep 27, 2023
We do apologize for the inconvenience for breakfast please give us the opportunity to restore your faith for future stays. Thank You!

4/10 Poor

John

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bed and facilities were poor
Stayed 1 night in Sep 2023
Response from Ramada Management on Sep 27, 2023
We do apologize for the inconvenience you experienced, please give us the opportunity to restore your faith in us! Thank you for choosing to stay with us we do appreciate your service.

8/10 Good

Mark

Stayed 3 nights in Sep 2023

8/10 Good

venture

Traveled with family
Stayed 1 night in Sep 2023

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This complex is heavily in need of maintenance. Thin walls cause normal conversation would carry through the walls. Trash was spilling over the containers and staff didnt seem concerned.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
We do apologize for the inconveniences and or discrepancies you encountered during your stay. Please allow us the opportunity to help you restore your faith in us for future stays!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
This is a good value hotel. Great bed, huge room and ensuite and lovely towels. OK, so the decor is aged but the staff are friendly. Some people want a bargain and expect the Hilton (just up the road) The train horns through the night can be heard right across the city together with Air Force Jets through the day. Better than expected from the reviews. Book direct because Hotels.com cancelled our booking.
Stayed 1 night in Sep 2023
Response from Ramada Management on Oct 3, 2023
Thank you for your positive feedback! We greatly do appreciate your services and hope you choose to stay with us for future stays.

2/10 Terrible

Mary

Liked: Room comfort
Disliked: Staff & service
BEWARE not a safe area
The inside of the hotel is fine..however, they have a tremendous issue with homeless folks squatting behind the hotel. We were on the 1st floor with our window facing the rear of the bldg., we had someone look into our room and knock on our window at 1AM. We changed rooms the next morning to a 2nd floor room. I saw several homeless coming and going just about every time I looked out. The staff that checked us in was very friendly…the shuttle driver was great…the cleaning staff were very nice…the rest of the shift’s staff were no where like the others. No one is ever at the desk when needed… Hotel needs upgrading with a phone, fridge and microwave in EVERY room! We will NOT stay here again and we believe that we should be compensated for the stay due to our unsafe closeness with what could have been much worse….
Stayed 3 nights in Sep 2023