Ratings based on 1,012 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Loud, poor condition

Posted Jun 14, 2016
Paper thin walls, loud mechanical noise at 5 am, run down
Comment from Hotel Management
Jun 16, 2016 by Colin McBeath, Hotel Management
Dear Anonymous, Thank you for your most recent feedback. I am sorry you didn't have a peaceful nights sleep. Perhaps upon upon your return we can find you a room that is much quieter. Sincerely, Colin McBeath General Manager
4 out of 5
by A verified traveler

convenient and organized as expected.

Posted Jun 12, 2016
There for 1 day and night and all went smooth. Would stay there again.
Comment from Hotel Management
Jun 13, 2016 by Colin McBeath, Hotel Management
Dear Anonymous, Thank you so very much for your most recent feedback. I am delighted you enjoyed your stay and hopefully the rest of your visit to Alaska was just as enjoyable! Sincerely, Colin McBeath General Manager
3 out of 5
by A verified traveler

Service, house cleaning and maintenance?

Posted Jun 8, 2016
Large nice suite arrangement but drawers still had garbage upon entrance, phone and lamps unplugged, outlet covers loose - and when I called room service it got routed to front desk..."don't know why, call back later I guess." However the bar and restaurant service and food were very nice! They were the best part of the stay/experience.
Comment from Hotel Management
Jun 10, 2016 by Colin McBeath, Hotel Management
Dear Anonymous, Thank you for your most recent feedback. I'm so very sorry you had issues with your room, I will investigate this with our housekeeping department. I'm delighted you found the service in the restaurant and bar to be a positive one. Sincerely, Colin McBeath General Manager
3 out of 5
by A verified traveler

Hotel is ok. Close to the Mall!

Posted Jun 6, 2016
Pros: Location
Cons: Update the rooms
Location: Great location. Within walking distance of downtown shopping and the 5th Avenue Mall. Fantastic fur shop within walking distance.
We were on the Club floor so breakfast and snacks were included as well as wine and beer. It was nice. The Hotel is old but clean and convenient.
Comment from Hotel Management
Jun 9, 2016 by Colin McBeath, Hotel Management
Dear Skyaire, Thank you so very much for your most recent feedback. I'm delighted you enjoyed your visit and I can only hope the rest of your visit to Alaska was just as enjoyable. Sincerely, Colin McBeath General Manager
4 out of 5
by A verified traveler from wellington

Stopover in anchorage

Posted May 30, 2016
Pros: Location and price
Cons: Someone to help assist bringing up our luggage
Location: Walking distance to downtown and shopping
We picked this hotel for a 1 night stay before heading to our cruise. It was in a great location and walking distance to shops and restaurants. The bed was very comfy and the room was a good size. We paid extra for the club level so we could have snacks and drinks at night and a quick light breakfast before leaving. This was included in the price. Glad we stayed here.
Comment from Hotel Management
May 30, 2016 by Colin McBeath, Hotel Management
Dear Paula, Thank you so very much for your most recent feedback regarding your visit with us. I am delighted you enjoyed your stay and do look forward to welcoming you back again in the very near future. Sincerely, Colin McBeath General Manager
2 out of 5
by A verified traveler

Posted May 27, 2016
It was just a typical hotel, asked for receipt wasn't able to print it said that they would email the receipt, didn't happen.
Comment from Hotel Management
Jun 10, 2016 by Colin McBeath, Hotel Management
Dear Anonymous, Thank you for your most recent feedback. I would like to assist so if possible please contact me directly so that I can provide the needed information. Sincerely, Colin McBeath General Manager
4 out of 5
by A verified traveler

nice hotel but it is not right downtown

Posted May 24, 2016
Cons: the elevators are very very slow
I would recommend one of the hotels closer to downtown
Comment from Hotel Management
May 24, 2016 by Colin McBeath, Hotel Management
Dear Anonymous, Thank you for your most recent feedback. I'm delighted you enjoyed your visit. We are in the process of addressing the elevator issues, they should be rectified shortly. In the meantime thank you again and I look forward to welcoming you back again in the very near future. Sincerely, Colin McBeath General Manager
5 out of 5
by A verified traveler from Anchorage, AK

Junior sweet is just enough!

Posted May 23, 2016
My wife and I stayed in the junior sweet on the 10th floor for our first night as a married couple and the views were very nice. The bed was very comfortable and the room size was also very pleasant. I have noconplaints for the night we spent here.
Comment from Hotel Management
May 24, 2016 by Colin McBeath, Hotel Management
Dear J, Thank you so much for your most recent comments regarding your visit with us. I'm delighted you enjoyed the stay and I do hope we have the opportunity to welcome you back again in the very near future. Sincerely, Colin McBeath General Manager
5 out of 5
by A verified traveler from Australia

Located on one of main streets downtown

Posted May 22, 2016
Pros: Staff were excellent very helpful. Had a broken wheel on luggage engineering section assisted in lending me some tools to fix, thanks Bob and Joel.
Cons: Lifts could be a bit faster on arrival
Location: Down town great views
Good motel in close proximity to downtown. Easy walk to tourist info bus pick ups etc
Comment from Hotel Management
May 27, 2016 by Colin McBeath, Hotel Management
Dear Bill, Thank you for your most recent feedback regarding your visit. I'm delighted our staff were able to assist as it relates to your luggage. We recognize we had some issues with our elevators but we are confident they have been addressed. Again thank you. Sincerely, Colin McBeath General Manager
4 out of 5
by A verified traveler from WASILLA AK

JUST NEEDED A PLACE TO STAY IN TOWN

Posted May 22, 2016
Pros: THE PRICE WAS RIGHT, ESPECIALLY SINCE TOURIST SEASON HAS BEGUN.
Cons: THE BATHROOM IS TOO SMALL, YOU HAD TO CLOSE THE DOOR TO BE COMFORTABLE. THERE WAS A NICE EASY CHAIR IN THE ROOM, IT NEEDS NEW PADDING.
NICE HOTEL IN DOWN TOWN. ONLY STAYED ONE NIGHT. I WOULD CONSIDER IT AGAIN.
Comment from Hotel Management
May 24, 2016 by Colin McBeath, Hotel Management
Dear J, Thank you for your most recent feedback regarding your visit with us. I'm delighted you were able to take advantage of the pre-summer rate specials we were offering. I'm pleased as well you enjoyed the location, as for the chair in the room. We are undering going remodelling after the summer season so I am hopeful you will be able to visit again to see the wonderful ehancements we are planning. Sincerely, Colin McBeath General Manager