Ratings based on 450 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Good stay. I'll be back. Saw the mattresses were being changed out.
Comment from Hotel Management
Apr 24, 2017 by Amy, Hotel Management
Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay. Regarding the mattresses, they were all replaced due to warranty defects and we wanted to make sure this issue will not affect our service to all our valued guests. Should you need further assistance please don't hesitate to contact us anytime. Once again, thank you and we hope to see you soon! Sincerely, Amalia David Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful accommodations close to the hospital

Posted Apr 18, 2017
The hotel was very nice. Expedia was not. This is the second time in two weeks our reservation was bungled. This hotel only had us booked for two nights but our request was for three. As a result the third night was more expensive. We were lucky however that the hotel still had availability for the third night. Three weeks ago another booking through Expedia was bungled as the hotel never received the reservation from Expedia. Am very reluctant to use Expedia again. Spring field suites gets 5/5. Expedia gets 0/5.
Comment from Hotel Management
Apr 20, 2017 by Amy, Hotel Management
Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay. Please don't hesitate to contact us should you need further assistance. thank you and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but Noisy Hotel

Posted Apr 17, 2017
The staff was awesome. Everyone we interacted with was very friendly. The rooms were clean and comfortable. We did note that our rooms were not attended to until late afternoon so coming back to a dirty room at 3 p.m. was not something we were used to or expecting. We stayed a week and this happened each day. The hotel had a lot of kids. We took our grandson to the pool and although the pool capacity said 15, there were 43 kids here. We counted. Since our grandson was already keyed up to swim, we stayed. About an hour later, hotel security came and asked those of us adults with kids to leave with their children as they were sure most of the kid were unsupervised and likely not even staying in the hotel. We left so not sure what came of that other than the pool was closed for several days after that. Breakfast was just okay. Again, there were many people so finding a table was difficult and we had to wait to get food. Breakfast didn't vary from day to day, which I can understand to a point, but after 3-4 days, we just didn't bother going down there to get average tasting food or fight a crowd to get it. There are no restaurants in walking distance, but the hotel is not that far from stores and restaurants but you had to drive a few miles. The hotel is close to 2 hospitals and one staff told us that most of their visitors are there because of the hospitals which might explain all the kids. Overall, we had a okay stay but will stay away somewhere else next time.
Comment from Hotel Management
Apr 20, 2017 by Amy, Hotel Management
Hi Michelle, Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. In behalf of the team, I would like to apologize for the inconvenience you had with the pool, breakfast and location during your stay with us. Your feedback is very important to us, good ones and constructive ones, we are very much open to hearing all issues that we can fix and learn from. We have relayed your concerns to the right department to ensure it will not happen again in the future. We hope that we can have the chance to serve you again in the future. Once again, thank you and hope to see you soon! Sincerely, Amalia David Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Lake view

Posted Apr 13, 2017
I enjoy the University Marriott The last few times have been stretching, yet overall it is a quiet, nice spot to rest.
Comment from Hotel Management
Apr 16, 2017 by Chris R, General Manager, Hotel Management
Greetings! Thank you for your feedback! I would welcome the opportunity to further discuss your experience with us. Please contact me at the hotel at your convenience. Thank you, Chris J. Racanelli General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Cons: Wish they had a restaurant
Hotel has a lovely location. Saw 3 moose one morning out my window.
Comment from Hotel Management
Apr 11, 2017 by Chris R, General Manager, Hotel Management
Thank you for the great feedback! We're happy you enjoyed your stay and were able to see some of our local "friends!" Respectfully, Chris J. Racanelli General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Mums In the hospital

Posted Mar 7, 2017
This is a great place to stay if your loved one is i. The hospital
Comment from Hotel Management
Mar 8, 2017 by Chris R, General Manager, Hotel Management
Thank you for the review and kind words. We wish your mom and speedy recovery and hope to see you again soon, and under better circumstances! Very Respectfully, Chris J. Racanelli General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great forest view in Anchorage

Posted Mar 4, 2017
great! the breakfast buffet is perfect if only you didn't have to play beat the clock on your days off on the week end and be able to sleep in. Breakfast stops 9 am week days and 9:30 week ends. Should be 11 am weekends and 9:30 week days.
Comment from Hotel Management
Mar 7, 2017 by Amy, Hotel Management
Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear you had an enjoyable stay. We value your suggestions, we will definitely keep that in mind. Should you need further assistance with you future reservations with us, please don't hesitate to contact us anytime. Once again, thank you and we hope to see you soon! Sincerely, Amalia David Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lacey, WA

Best weekend ever

Posted Feb 28, 2017
Wonderful family friendly place with snow and Moose! Breakfast was amazing loved every minute of our stay. Very quiet also.
3 out of 5
by Anna

Probably won't return

Posted Jan 23, 2017 on Hotels
We've stayed here before so I knew what to expect and was happy with our last stay. However, this time I was disappointed. When I pulled the sheets back and found several hairs on the sheets. Maybe I'm just OCD but that totally grossed me out and left me thinking probably won't stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jan 14, 2017
Great place, convenient but off the main route, nice secluded, lake front property.
Comment from Hotel Management
Jan 16, 2017 by Amy, Hotel Management
Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay. Your nice comments about the hotel were greatly appreciated. Should you need further assistance please don't hesitate to contact us anytime. Once again, thank you and we hope to see you soon! Sincerely, Amalia David Assistant General Manager