Lake

Reviews of SpringHill Suites Anchorage University Lake

3 out of 5
SpringHill Suites Anchorage University Lake
4050 University Lake Dr, Anchorage, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Mar 2023

6/10 Okay

Dara

Stayed 1 night in Mar 2023

4/10 Poor

piotr

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I don't like when hotel rents a room to a person (local) and they bring the whole family and friends for a birthday party and occupy the whole pool and lobby area. It becomes a common thing for hotels with the pools in Anchorage
Stayed 2 nights in Mar 2023

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Friendliest staff ever, great for families
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Violeta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing overall
Stayed 1 night in Feb 2023

10/10 Excellent

Terri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is was nice and clean. The pool was awesome. The towels were also being checked and replaced. Front desk personal were friendly and helpful.
Stayed 1 night in Feb 2023

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice stay will be staying again excited to use the pool
Stayed 2 nights in Jan 2023

8/10 Good

Edward, Anchorage

Liked: Cleanliness
breakfast on the house was not bad.
Stayed 5 nights in Jan 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was wonderful communication about the pool and jacuzzi was fantastic although found a mug root beer soda bottle behind the bed frame and popcorn above the microwave. Enjoyed the fact that the body wash, shampoo, and conditioner was above any where I’ve stayed at.

10/10 Excellent

Taaniela

10/10 Excellent

Pamella

Traveled with family
Liked: Cleanliness, staff & service
Very clean! Staff were prompt, courteous and helpful!!!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
hot water shut off
It was unacceptable to turn the hot water off two days in a row from 8 am until after 3pm. I realize there is never a good time for this but to turn it off before 10 am was crazy. Easily could have done 10 till 5 and had way less negative impact. The fact that the heat didn't work in the first room was not great but you were quick to get us into another room.
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Cleaniness thumbs down
Cleanliness of the sink is bad it's building up and no one has scrubbed it in a long while.
Stayed 1 night in Dec 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Great location.

10/10 Excellent

Tony

Stayed 1 night in Dec 2022

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service was superb! The complimentary breakfast was really nice and hotel was clean and updated! Pool are was wonderful and loved the hours for pool!
Stayed 1 night in Dec 2022

4/10 Poor

Marian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception people not friendly. Did not greet on arrival. saw me did a few things then came over. No one at desk with check out. Came down waited, cleaned off car, came back waited, housekeeper called for person, waited, left. Bed saggy and uncomfortable. Ice bucket dirty. Made me concerned about using coffee maker etc. House keeper cleaned with some kind of spray

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Jesse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel
Rooms remind me of a tiny house, overall ok.
Stayed 3 nights in Oct 2022

10/10 Excellent

Danielle

Stayed 1 night in Oct 2022

10/10 Excellent

Fredric

Stayed 3 nights in Oct 2022

4/10 Poor

Keary

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room was dirty
Stayed 1 night in Sep 2022

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service very accommodating!
Stayed 1 night in Sep 2022

10/10 Excellent

Bobbi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the cleanest and most friendly place we’ve stay in anchorage. 10/10 recommend
Stayed 2 nights in Sep 2022

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Leah

Stayed 1 night in Aug 2022

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Only given 3 towels for 5 guests and staff lacked friendliness. It was clean and appeared to be in a safe area of town.
Stayed 1 night in Jul 2022

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 1 night in Jul 2022

10/10 Excellent

Kevin, Chippewa Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking paths and a lake behind the property.
Stayed 1 night in Jul 2022

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I spent only one night and it was very pleasant.
Stayed 1 night in Jul 2022

8/10 Good

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Jul 2022

8/10 Good

LaVerne, Fairbanks

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had vacancies, it was blacklisted from a food delivery of my choice
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best places we stayed at. The pond next to the property is wonderful nightly walk.
Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean. Great front desk personnel. Excellent breakfast options. Walking trail directly behind hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

joan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean, friendly staff, great walking trail
Stayed 1 night in Jun 2022

10/10 Excellent

Lisa, Dawson City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice location away from downtown. We loved the hiking trail around the lake right out the back door. Many breakfast options included in our stay. Room was very clean and comfortable.
Stayed 2 nights in Jun 2022

10/10 Excellent

Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great service for breakfast too
Stayed 1 night in Jun 2022

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff on the front desk. A $20 taxi ride to downtown/ airport. But they do have shuttle available if a driver is available
Stayed 1 night in Jun 2022
Response from Amy on Jun 14, 2022
Thank you for the nice comments you shared about your stay with us, we appreciate your feedback and we are looking forward to seeing you again in your future reservations with us.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!!
Stayed 2 nights in Jun 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and property!
Stayed 2 nights in Jun 2022
Response from Amy on Jun 14, 2022
Thank you for your nice comments about our hotel, we appreciate your feedback and we hope to see you again in your future reservations with us.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Amy on Jun 14, 2022
Thank you for choosing to stay with us, we hope to see you again in your future reservations with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Amy on Jun 14, 2022
Thank you for staying with us, we hope to see you again in your future reservations with us.

10/10 Excellent

Ginni

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Great breakfast. Next time we'll bring our swim suits; the pool looks amazing!
Stayed 1 night in May 2022
Response from Amy on Jun 14, 2022
Thank you for your nice comments about your stay with us, we are looking forward to see you again in your future reservations with us.

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2022
Response from Amy on Jun 14, 2022
Thank you for staying with us, we hope we can have another chance to see you again in your future reservations with us.