Posted May 26, 2016 on Hotels
My Hotels.com receipt shows taxes and says paid in full, but when I gave my credit card at check in, $10 was charged to it. I thought that would be refunded as a "security deposit" like normal, but when the charge went through, I called the hotel to be told it was the room taxes, which Hotels.com had not paid them! I have contacted hotels.com who say they did pay them, but they are now having trouble getting hold of the owner to question him on it, so beware! you could well be charged extra on arrival!! And neither of them have refunded me that extra charge yet.