Passed it's prime
Posted Oct 10, 2016
I have stayed at this hotel several times over the last two years. Each time is seems to get a little bit worse for the wear. Once again, the room was not great. The bathroom sink drain was very slow, the bathtub floor was "mushy" like walking through mud even though it was fiberglass. The side entry door could be opened without a key. I had pointed this out on my last stay, so I am not sure if it broke again or it just wasn't fixed. The internet, never really very good, was terrible. If you book the room through expedia (paying at the hotel), you will not get points for the Carlson Club. That is a change from the past. Paying over $100 a night, this is not what I expect.
Comment from Hotel Management
Oct 14, 2016 by Matt, Hotel Management
I am so very sorry for your concerns and issues while at Country Inn and Suites. I have shared them all with our entire staff. When any one is unhappy we strive to do everything we can to meet the needs of our guest including changing rooms or letting our guest change( through Expedia) their reservation to another hotel. I do sincerely hope to see you again and if you will let me know ahead of your stay I will personally make sure everything is to your satisfaction.