Ratings based on 1,926 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Central Oregon

A lovely grounds and construction of the facility.

Posted Jul 1, 2017
Pros: The restaurant was good, the facility was clean and in good order (except for my door and safety latch). The grounds are beautiful with waterscapes.
Cons: Fix the door and latch for safety in the room in pod A that I occupied.
Location: I believe it is close to an outlet mall. I didn't have time this trip for anything but dinner and sleep as I arrived after 9pm
The door was sticking and very difficult to open. I had to have maintenance assist me getting in. Once inside,the door did not lock appropriately. It was sticking and difficult to open and close. The door was uneven in it's frame. The safety latch did not hold and I did not feel safe. There was not another room to move me to so it was suggested that I place a chair in front of the door.
Comment from Hotel Management
Jul 5, 2017 by Justin, Hotel Management
Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are happy you enjoyed your stay other than the issue with the door. I apologize about the door not working correctly. Our maintenance staff is working on the issue to make sure it does not happen in the future. Thank you so much for your business and we look forward to seeing you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted Jun 30, 2017
Staff very helpful, large room, very clean and the grounds are very well kept. Good food at the on site restaurant. Great value for money. Booked an extra night. Would recommend.
Comment from Hotel Management
Jun 30, 2017 by Justin, Hotel Management
Thank you so much for taking the time to share your experience regarding your stay at our hotel. We are happy you enjoyed your stay. Our restaurant the Woodside Grill serves breakfast, lunch and dinner. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
1 out of 5
by A verified traveler

Horrible staff

Posted Jun 25, 2017
The staff was rude, we came to check in and had to go to a wedding that we were in, and needed to get ready. The room wasn't ready when we tried to check in at 4pm, when they said check in time when we booked the hotel. Needless to say we were late to the wedding because we didn't have a room to get ready in.
Comment from Hotel Management
Jun 28, 2017 by Justin, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will personally speak with the front desk agent that checked you and make sure that they understand that their attitude was not acceptable at the front desk.
1 out of 5
by A verified traveler

Worst in many years of travel.

Posted Jun 10, 2017
Pros: Front desk staff courteous and helpful.
Cons: See above.
Clock wrong hour; required maintenance man to adjust. Alarm not set, but went off during night. TV volume programmed to such a low level, that one could only hear it by standing in front of it. 36 unit ice machine not working. No grab bar in shower, and one had to have 20-20 vision plus strong light to see the tiny lettering on a sign above the facet to discover the very unusual way of shifting from bathtub to shower setting. This nuisance along took about 12-20 minutes to figure out with both of us trying. Hotel is in Anderson, not Redding.
Comment from Hotel Management
Jun 12, 2017 by Justin, Hotel Management
Thank you for taking the time to share your experience regarding your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Fran

Grad 2017

Posted Jun 8, 2017
Pros: Location, room and staff are all wonderful!
Cons: More ADA Parking
Location: Right near the river, just outside of Redding. Wedding or group events at the spa are nice!
Had another great stay! Beautiful hotel and the grounds are so peaceful, we took an evening walk and really enjoyed the serenity.
Comment from Hotel Management
Jun 9, 2017 by Justin, Hotel Management
Thank you so much for taking the time to share your experience regarding your recent stay at our our hotel. We are happy you enjoyed your stay. We can host up to 300 people for weddings and events. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, just off I-5

Posted May 23, 2017
Room and grounds were very tidy. The staff was cheery and attentive
Comment from Hotel Management
Jun 28, 2017 by Justin, Hotel Management
Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are happy you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Corvallis, OR

Great hotel in Anderson

Posted May 22, 2017
Location: The location is just south of the Sacramento River. The on-site restaurant is really good. There is a factory shopping center further south.
We've stayed at this hotel three times now, and have recommended it to others as well. It's located about where I'm ready to stop on long trips between Oregon and California. The rooms are quiet; the grounds are superb, including two fountains located in the center of the complex. The restaurant also is quite good, for breakfast and dinner. Spas, pools, massages too.
Comment from Hotel Management
May 24, 2017 by Justin, Hotel Management
Thank you so much for taking the time to share your feedback regarding your stay at our hotel. We are happy you enjoyed your stay and the amenities we have to offer. I have shared your comments with my staff, and they join me in thanking you for your kind words. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
5 out of 5
by Elleni

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 24, 2017 by Justin, Hotel Management
Thank you for taking the time to rate our hotel based on your stay. Thank you so much for your business and we look forward to seeing you in the future.
4 out of 5
by Gail

Gaia

Posted May 18, 2017 on Hotels
Attractive property. Convenient restaurant onsite.
Comment from Hotel Management
May 19, 2017 by Justin, Hotel Management
Thank you for taking the time to share your feedback regarding your stay. We are happy you enjoyed your stay. We are located on the Sacramento River. Thank you so much for your business and we look forward to seeing you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Pleasant Place

Posted May 16, 2017
Nice patio outdoor areas attached to each room, unique room layout lots of free space.
Comment from Hotel Management
May 16, 2017 by Justin, Hotel Management
Thank you for taking the time to share your feedback regarding your stay at our hotel. We are happy you enjoyed your stay. Thank you so much for your business and we look forward to seeing you in the future.