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Reviews of Hampton Inn Anderson

2.5 out of 5
Hampton Inn Anderson
2312 Hampton Drive, Anderson, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 231 out of 482 reviews" "
Rating 8 - Good. 153 out of 482 reviews" "
Rating 6 - Okay. 44 out of 482 reviews" "
Rating 4 - Poor. 27 out of 482 reviews" "
Rating 2 - Terrible. 27 out of 482 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Colleen

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Nicole

Business traveler
Liked: Staff & service
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 17, 2022
Nicole, Thank you for taking the time to review the Hampton Inn Anderson and for being our valued guest. We strive to provide superior 10-star service and are disappointed to learn we came up short during your stay. Please provide additional feedback so we can make improvements.

6/10 Okay

Valorrie

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were ok, but i pd. For 2 queen beds and got 2 full size. There was a big hole in the carpeting and their was no phone in the room. When we asked for one the hirl was on her cell phone and didn’t even look up. She just said, ill put in a maintenance order tomorrow. Well we were leaving in the morning. I was very dossapointed on the condition of the room.
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 9, 2022
Valorrie, Thank you for taking the time to review our Anderson hotel and for being our valued guest. We sincerely apologize for any inconveniences you experienced and have shared your review with our management team to make improvements. We hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
No A/C
Air conditioning did not work
Stayed 1 night in Sep 2022
Response from Front Desk Team on Sep 21, 2022
Dylan, Thank you for the positive review and for being our valued guest in Anderson. We appreciate your feedback and will share it with our team.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk Team on Sep 21, 2022
Mark, Thank you for the 10-star review and for being our valued guest at the Hampton Inn Anderson. We hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 24, 2022
Dear valued guest, Thank you for the positive review and for choosing the Hampton Inn Anderson for your travels. We hope to welcome you back again soon.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Front Desk Team on Aug 22, 2022
Francis, Thank you for the positive review and for choosing the Hampton Inn Anderson for your summer travels. We hope to welcome you back again soon.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff and close to Ruoff Music venue
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 16, 2022
Steve, Thank you for the 5-star review and for choosing the Hampton Inn Anderson for your travels. We're thrilled you loved our friendly staff. Hope to welcome you back again soon.

8/10 Good

Lisa

Stayed 1 night in Aug 2022

4/10 Poor

JASON, Clermont

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Worst Hampton Inn I have ever stayed at, half the lights in the room did not work. The smoke detector was hanging by its wires in the room, asked to get light in bathroom fixed for days and never happened. The parking lot had not been picked up for trash in I don’t know how long, the soap dishes in the shower had paint falling off them both and the shower head barely worked.
Stayed 4 nights in Aug 2022
Response from Front Desk Team on Aug 10, 2022
Jason, Thank you for taking the time to review our Anderson hotel and for being our valued guest. We apologize for the inconveniences and have shared your feedback with our management team to ensure we continue to make improvements for future guests.

6/10 Okay

carrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was not happy the pool wasn't in service and the pop and ice machines on our floor were out of service. The parking lot and yard area could use some updating.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 8, 2022
Carrie, Thank you for taking the time to review our hotel and for being our valued guest. We greatly apologize for the inconveniences during your stay. We hope to have the opportunity to welcome you back again soon.

6/10 Okay

Tracy

Traveled with group
Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 8, 2022
Tracy, Thank you for taking the time to review our hotel and for being our valued guest. We strive to provide superior 10-star service to all of our guests and are disappointed to learn we came up short during your stay. Please provide us with additional details so we can make improvements going forward.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
The hotel staff was super helpful from the moment we walked in. Helped us get some clerical errors fixed and even gave us some tips on where to eat locally. Would definitely stay here again.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Aug 8, 2022
Tanya, Thank you for the 10-star review and for selecting the Hampton Inn Anderson for your summer travels. Our hotel team is incredibly helpful and do a great job of recommending local area tips and providing a home-like welcome. We hope to welcome you back again soon!

4/10 Poor

Kathy, East Peoria

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expedia advertised the room as being a whirlpool room but a sign was on the tub stating it was not working, The vanity light did not work, ice machine and vending machine was not working, juice machine was not cooling juice.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 27, 2022
Kathy, Thank you for taking the time to review our hotel and for being our valued guest. We apologize for the inconveniences during your stay and have shared your review with our management team to ensure we make improvements going forward.

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
UNPREPARED TO ACCEPT GUESTS
the tv did not work, and when i went to call the front desk, the phone didnt work either. Front desk clerk couldnt help. after showering the next morning...NO hair dryer. Asked new front desk person to comp one of our two nights, would not. Calls and emails to hotel manager unanswered. Hampton Inn used to be a clean, quality mid-priced hotel, and you could count on consistency. NOT ANY MORE...
Stayed 2 nights in Jul 2022
Response from Front Desk Team on Jul 27, 2022
Mark, Thank you for taking the time to review our Anderson hotel and for being our valued guest. We sincerely apologize for the inconveniences you experienced during your stay. We've shared your review with our management team to ensure we continue to make improvements.

2/10 Terrible

Jonathan

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I generally prefer Hampton Inn but this particular location is poorly managed. It was my second stay here when working in Anderson. The breakfast service is terrible, the juice machine stays broken, no milk is put out for cereal, and I'm pretty sure the oatmeal for the second day was the same container as the first day just reheated, turning it into a sticky mess with a dried layer on top. The pool is always "under maintenance" although no one seems to be working on it. The rooms are clean but the floor of the tubs seem unstable as if the subfloor wasn't there. I will not be staying at this location again.
Stayed 2 nights in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Jonathan, Thank you for taking the time to review and provide valuable feedback regarding your recent stay with us in Anderson. We apologize for inconveniences and are sharing your review with our management team to ensure we continue to make improvements going forward.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for quick trip to Ruoff
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Steve, Thank you for positive review and for selecting the Hampton Inn Anderson for your summer adventure. We're happy to learn you enjoyed our location, just off the freeway and a great stop during a road trip.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 18, 2022
Mark, Thank you for the positive review and for choosing the Hampton Inn Anderson for your summer travels. We're thrilled you enjoyed our fantastic location and we hope to welcome you back again soon.

10/10 Excellent

Ginger

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Front Desk Team on Jun 30, 2022
Dear valued guest, Thank you for reviewing our Anderson hotel and for being our valued guest. We strive to provide 10-star service and are disappointed to learn we came up short during your stay. Please leave us additional feedback so we can make improvements.

8/10 Good

irvin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great because there’s several places to eat and conveniently located off the highway
Stayed 1 night in Jun 2022
Response from Front Desk Team on Jun 30, 2022
Irvin, Thank you for the positive review and for selecting the Hampton Inn Anderson for your summer travels. Our location is perfect for anyone making a quick pit stop for the night while continuing on with their summer travels. We hope to welcome you back again soon.

8/10 Good

REV DAVID

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Time
We had a comfortable stay abundant found the staff to be friendly and helpful.
Stayed 2 nights in Jun 2022
Response from Front Desk Team on Jun 30, 2022
Dear valued guest, Thank you for the positive review and for choosing the Hampton Inn Anderson for your summer travels. We're thrilled you enjoyed a comfortable stay and our friendly team. We hope to welcome you back again soon. Safe travels!

10/10 Excellent

Cheryl

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. It was a pet friendly hotel.
Stayed 1 night in Jun 2022
Response from Front Desk Team on Jun 30, 2022
Cheryl, Thank you for the 5-star review and for choosing the Hampton Inn Anderson for your summer travels. We hope to welcome you back again soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Just ok…
The room was ok, the pool was closed for maintenance.
Stayed 1 night in Jun 2022

4/10 Poor

Stacey

Traveled with family
Disliked: Property conditions & facilities
Parking lot was terrible, huge holes everywhere. Sounded like someone drag racing in the middle of the night. Pool was shut down. That's one of the reasons we picked this hotel, was because they had a pool. Was not notified before that it was shutdown.
Stayed 1 night in Jun 2022

10/10 Excellent

John

Stayed 1 night in Jun 2022
Response from Front Desk Team on Jun 14, 2022
John, Thank you for the 10-star review and for choosing our Anderson hotel for your summer travels. We hope to welcome you back again soon!

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good enough for what its for. Barely.
I know that COVID hit hotels hard. However, I stay at this hotel annually and have noticed a gradual decline. There are still massive pot holes in the parking lot. The property is in need of a general sprucing up. When my wife went to use the in room coffee maker, she found it was full of mold. The front desk was made aware of the situation and nothing was done. Couldn't get the room temperature below 74 degrees.
Stayed 2 nights in May 2022
Response from Front Desk Team on Jun 14, 2022
Dear valued guest, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements at our property for future guests. Safe travels!

4/10 Poor

Joseph

Stayed 2 nights in May 2022
Response from Front Desk Team on May 31, 2022
Joseph, Thank you for taking the time to review our hotel and for being our valued guest in Anderson. We strive to provide superior 10-star service to all of our guests and are disappointed to learn we came up short during your stay. Please provide us with additional feedback so we can make improvements.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and we recommend it highly.
Stayed 2 nights in May 2022
Response from Front Desk Team on Jun 14, 2022
John, Thank you for the 5-star review and for choosing our Anderson hotel for your travels. We're thrilled you enjoyed your stay and we appreciate your recommendation. Safe travels and we hope to welcome you back again soon.

6/10 Okay

Michael

Traveled with family
Disliked: Property conditions & facilities
Disappointed
Have stayed in this hotel in the past when it was newer. Owner/operator clearly not spending money on upkeep, repalcement and general maintenance. Does not meet the standards normally associated with Hampton Inn. Will not stay here again
Stayed 4 nights in May 2022
Response from Front Desk Team on Jun 14, 2022
Dear valued guest, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements at our property for future guests. Safe travels!

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem we had which was a BIG problem is that we had no hot water either the night we stayed or the following morning. Lukewarm at best. We stayed in room 203
Stayed 1 night in May 2022
Response from Front Desk Team on Jun 14, 2022
Dear valued guest, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements at our property for future guests. Safe travels!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Front Desk Team on May 31, 2022
Mark, Thank you for the 10-star review and for selecting the Hampton Inn Anderson for your travels. We hope to welcome you back again soon!

2/10 Terrible

Michael, Westerville

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived early and were told no rooms avail. Tried again 1 hr prior to scheduled check in. Still told no rooms then watched numerous people checking in. Was told no room type that we reserved. Was told that couldn’t change room type. When we finally checked in 9 hours later due to the event we had planned they put us in the wrong room we had reserved. The same room we asked at 3 pm and were told they couldn’t do. Front staff Sara was very unhelpful and unfriendly. When we got to our room found used condiment wrappers on floor between bed. This is not representative of what you would expect from a Hampton Inn. Avoid this hotel at all costs.
Stayed 1 night in May 2022
Response from Front Desk Team on Jun 14, 2022
Dear valued guest, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements at our property for future guests. Safe travels!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disappointed
Have stayed in the hotel in years past. Condition of grounds has deteriorated considerably. Grass not cut, parking area in bad need of pot hole filling and repaving. Hotel stands out next to Fairfield Inn and facilities nearby as poorly maintained in comparison. I have stayed in Fairfield next door. Much better place and same or lower price. I stayed at Hampton to use points and remembering it as a much better place than it currently is
Stayed 1 night in May 2022
Response from Front Desk Team on Jun 14, 2022
Dear valued guest, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements at our property for future guests. Safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Hampton Inn Anderson was perfect for our travel needs as a convenient hotel near the highway for a quick overnight stay. Check in was efficient. The rooms were comfortable. The breakfast was ample with hot and cold items to choose from. The members of our family were pleased with the hotel compared to a couple other hotels we have used in the past at this exit.
Stayed 1 night in May 2022
Response from Front Desk Team on May 17, 2022
Dear valued guest, Wow! Thank you for the perfect review and for selecting the Hampton Inn Anderson for your local travels. We're thrilled you enjoyed every aspect of your stay and we look forward to welcoming you back again soon.

10/10 Excellent

timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Front Desk Team on May 17, 2022
Timonthy, Thank you for the 10-star review and for choosing the Hampton Inn Anderson for your travels. We're thrilled you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Meredith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in May 2022
Response from Front Desk Team on May 12, 2022
Meredith, Thank you for the 10-star review and for choosing the Hampton Inn Anderson for your travels. We're thrilled you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

JOHN, ROLLING MEADOWS

Stayed 2 nights in May 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs updating
Everything just seemed rather dark and in need of updating. Big things like carpeting and chairs, but also small things like the elevator poster that people have vandalized and light bulbs that need replacing.
Stayed 2 nights in Apr 2022
Response from Front Desk Team on May 6, 2022
Dear valued guest, Thank you for choosing the Hampton Inn Anderson for your travels and for being our valued guest. We greatly appreciate your feedback and will use it to make improvements going forward.

4/10 Poor

Johanna

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Anderson location Outdated, poor breakfast, and parking lot needs improvements.
Stayed 2 nights in Apr 2022
Response from Front Desk Team on Apr 27, 2022
Johanna, Thank you for taking the time to review our hotel and for being our valued guest. We greatly appreciate your feedback and will use it to make improvements at our hotel.

10/10 Excellent

Mark

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
The building was clean , the ice machine was broke on the 2nd floor , and the soda machine was also broke . A lot of pot holes in the parking area's . But everything else was very good.
Stayed 1 night in Apr 2022
Response from Front Desk Team on Apr 25, 2022
Mark, Thank you for the 5-star review and for choosing the Hampton Inn Anderson for your travels. We appreciate your detailed review and are happy to learn you had a great stay with us. Safe travels and we hope to welcome you back again soon.

8/10 Good

ANGELA

Stayed 1 night in Apr 2022
Response from Front Desk Team on Apr 29, 2022
Angela, Thank you for taking the time to send us a positive review and for being our valued guest at the Hampton Inn Anderson. We hope to welcome you back again soon.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Phil

Business traveler, Traveled with family
Disliked: Staff & service
The hotel did not honor my reservation and the clerk refused to help get a refund. She admitted that she “didn’t care.”
Stayed 1 night in Apr 2022
Response from Front Desk Team on Apr 11, 2022
Phil, Thank you for taking the time to review our hotel. We sincerely apologize and can assure you the the service you experienced is atypical of our hotel. We've shared your feedback with our management team to ensure we make improvements going forward.

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Front Desk Team on Mar 29, 2022
Jennifer, Thank you for the 10-star review and for choosing the Hampton Inn Anderson for your spring travels. We're thrilled you enjoyed your stay and hope to welcome you back again soon.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service
Pillows were too soft, shower head/water pressure was poor. Bed was nice and frm, comp breakfast was very nice
Stayed 1 night in Mar 2022
Response from Front Desk Team on Mar 14, 2022
Brian, Thank you for your review and for being our valued guest at the Hampton Inn Anderson. We greatly appreciate your honesty and feedback, and hope to see you back again in the future. Safe travels!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Way overpriced for a dated and dirty room
The tub and shower had old stains and didnt have hot water. Took a cold shower then called downstairs and they immediatley said oh okay, so just run it forn15-20 minutes and it will be fine. So this is a normal thing apparently. The mini fridge had so much frost in the freezer section i couldnr use it and i move the fridge over a few inches to discover loose dirt and dried up milk near the door of the fridge. The shelves of the fridge were also sticky and had a few dried milk spots. The tv wouldnt turn on via remote, had to be manually turned on. All these things and more are minor inconviences but add them all together and it makes for an unpleasant stay in a room we paid $160 for.
Stayed 1 night in Mar 2022
Response from Front Desk Team on Mar 11, 2022
Dear valued guest, Thank you for taking the time to review our hotel and for being our valued guest in Anderson. We appreciate your feedback and we hope to have the opportunity to welcome you back again in the future.

8/10 Good

Cassi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Desk Team on Jan 28, 2022
Thank you for the positive review and for being our valued guest. We hope to see you back again with us soon.

10/10 Excellent

Leo M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in Clerk was incredibly accommodating! Room was nice size and very comfortable. Shower had HOT water, if needed; some shower temps are on a “warm” thermostat. Not here! Great shower head too! Hot Breakfast was also incredible! Location is fabulous, close to Everything AND I-69 Interstate. Great Stay!
Stayed 1 night in Dec 2021
Response from Front Desk Team on Jan 28, 2022
Thank You for the phenomenal 5-star review. We will be sure to share you experience with our entire team. We hope to see you back again soon. Safe travels!