Beware Freezing Cold Showers - no help from staff!
Posted Jan 15, 2017
We woke up to no hot water for our morning showers! - freezing!!! We had to check out by 9 am and when we mentioned the freezing showers to the front desk staff they said - "yea I can see the maintenance person working on something, there will probably be hot water in again sometime today" which did us no good since we had to be at a meeting! When I asked if I could speak to a manager about my disappointment I was told - "he isn't here, may be here at some point today, but don't know when." I told the staff person that I would really like to give the manager a chance to make us feel better about our bad experience before I gave them a bad review, and gave him my cell number to have the manager call me. Never received a call. This hotel clearly didn't care whether we had a good stay or not or whether they got a bad review or not. I won't stay there again that's for sure!!!