Front of property

Reviews of Hotel Cervol

3 out of 5
Hotel Cervol
Avinguda Santa Coloma, 46, Andorra la Vella

Reviews

7.0

Good

Rating 10 - Excellent. 67 out of 353 reviews" "
Rating 8 - Good. 129 out of 353 reviews" "
Rating 6 - Okay. 79 out of 353 reviews" "
Rating 4 - Poor. 47 out of 353 reviews" "
Rating 2 - Terrible. 31 out of 353 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

RINU

Stayed 2 nights in Feb 2023

8/10 Good

Rafael

Traveled with family
Liked: Staff & service
Convenient
Nice hotel for family trips
Stayed 2 nights in Feb 2022
Response from Maxi Vilche on Feb 21, 2022
Dear Rafael: Thank you for your review, it's very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our customers. We hope, you will come back to our hotel in your next trip to Andorra. Best regards, Maxi Vilche Director

2/10 Terrible

Carlos, Houston

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small, the bed was not clean, I found long black hair -which I do not have- inside the sheets, they did not change them for the three nights I stayed there. Restaurant service was bad, with very rude couple of ladies yelling at everyone instead of helping and make us comfortable, they did not were ready Sunday 12th for our breakfast...etc, etc.
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

IRENE

Liked: Staff & service
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 4-star hotel! 2 at best
This is not a 4-star hotel. 2 at best. The parking was full and we had to park elsewhere, which was a nightmare.
Stayed 1 night in Mar 2019
Response from Maxi Vilche on Mar 27, 2019
Dear Client, First I would like to apologize for this situation because our goal is always to provide our customers the most pleasant stay possible. We have a covered parking and another one discovered at a price of 16.72 euros and 11.50 euros respectively per night. Near from the hotel, about 100 meters there is a communal parking discovered and about 250 meters, there is another one. For a next stay do not hesitate to ask us that we will gladly find the best option for your car. We really appreciate your suggestions and we look forward to welcome you again so we can improve the sensation you had in your last stay, giving you a more personalized attendance under my strict supervision. I remain at your disposal for anything you need. Maxi Vilche. Director.

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2018
Response from Maxi Vilche - Director on Dec 6, 2018
Estimado Cliente, Muchas gracias por enviarnos su feedback. Esperamos volver a contar con su presencia en una próxima visita a Andorra. Muy atentamente,

8/10 Good

Horácio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a good stay at Andorra stay at Cervol
For me it was almost perfect. Everything I had need the hotels gave to me.
Stayed 3 nights in Oct 2018
Response from Maxi Vilche - Director on Dec 6, 2018
Dear Mr. Horácio: Thank you for your review, it's very important for us in order to improve our quality standard and to understand if our job meet the satisfaction of our Clients. We hope, you will come back to our hotel in your next trip to Andorra. Best regards,

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Spacious room in a centrally located hotel.
Stayed 1 night in Sep 2018

10/10 Excellent

Vincent, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort hostel with good location
friendly staff, fast check in. Hotel located at good location between bus station and city center.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does not say anything about their rooms and how uncomfortable they are... the air was not working and it was hot and when I complained they told me that was the way it is... the rooms were budget rooms but I would not have rented there had I know I would be suffering through atrocious heat...
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The air conditioning did not even work in our and nobody even told us about... when I complained as I was checking out, I was told the room had no air ... well thanks for sharing that we u
Stayed 1 night in Jul 2018

8/10 Good

troy

Liked: Cleanliness, staff & service
Generally a good, basic place to stay just outside the historic centre (15 min walk), which is good if you want to make it a touch easier for driving and parking.
Stayed 1 night in Feb 2018

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple Satisfying Stay
Not a 4 star, but based on the service, the accommodations and the central location, this place met all my needs. Firstly, the young man at reception went out of his way to help me find what I was looking for. He showed me reasonable parking metres away despite his hotel having some pricy on-site parking. He pointed out different restaurants and a selection of "must sees" whilst I was there. The room was basic - no frills here. It was clean, had a small balcony and an excellent bed. The hotel is located on a main street so tended to be noisy. It is a 10 minute walk to the central business area. At night, the whole area was festooned with bright festive lights and colourful Christmas decorations. Really quite a display against the backdrop of the Pyrenees and the majestic Pic de Médécourbe.
Stayed 1 night in Nov 2017

8/10 Good

adam, barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s okey
Staffs are nice , breakfast was a bit basic, overall pretty good
Stayed 2 nights in Nov 2017

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the city center, good price.
Excellent and well-located, Wifi was a bit slow however.

6/10 Okay

Matias, Espoo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for the price
Ok price, not in very good condition

8/10 Good

willy, São Paulo/Brasil

Liked: Staff & service
Its OK for the price
average and a good deal for the price, except for the parking that charges 30% of the room rate

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Centrally located
Parking was a nightmare

2/10 Terrible

Fabien

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

igor, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
needs updating
The hotel needs major renovation. Beds, towels, furniture make you feel like you in the 1 star motel I would not recommend this place to anyone

6/10 Okay

gsikez, UK

Liked: Cleanliness, staff & service, room comfort
Cheap hotel
Hotel was fine - had to pay extra for the safe though :-( Was about a 15 min walk to the centre. Cooked breakfast was cold which was disappointing so ate pastries and cereal, restaurant nice and clean though. Left small suit case under the bed whilst we popped out in the morning. Check out at 12 so came back at 11.30 to get changed ready for our 7.5 hour drive back to Spain. Room had been cleaned for next person (knew this as they had put a strip over around the toilet seat) and suit case taken away even though we hadn't checked out. This was obviously very worrying! On leaving the room to go to reception the cleaners had then left the suitcase outside our door and hadn't knocked to let us know. It had our passports in it etc - it was left in the corridor for anybody to walk off with - not very impressed - especially as we hadn't even checked out!

10/10 Excellent

JUAN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, solo estuvimos una noche, pero la habitación muy correcta, estuvimos muy a gusto. Repetiremos.
Stayed 1 night in Mar 2024
Response from Hotel Cérvol - Dirección on Apr 2, 2024
Estimado Juan,Muy agradecidos por recibir su feedback y especialmente por destacar el servicio profesional de nuestro personal. Nos satisface saber que ha estado muy a gusto en nuestro hotel. Esperamos volver a verlo pronto en un próximo viaje a Andorra. Muy atentamente.

8/10 Good

Silvia

Stayed 1 night in Mar 2024

8/10 Good

fredimaq

Stayed 1 night in Feb 2024

8/10 Good

fredimaq

Stayed 1 night in Feb 2024

8/10 Good

Antoni

Stayed 2 nights in Feb 2024

6/10 Okay

Maria Jesus

Traveled with family
Liked: Cleanliness, staff & service
Calida/precio justito...
Stayed 2 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Apr 2, 2024
Estimada Maria Jesus,Muchas gracias por enviarnos su feedback, nos ayuda para mejorar día tras día. Intentamos complacer al máximo los requerimientos de nuestros clientes pero puede que no podamos cumplírselos a todos al mismo tiempo. Deseamos en una próxima estadía poder satisfacerla en este sentido y volver a contar con su visita en un próximo viaje. Muy atentamente.

4/10 Poor

Juan carlos

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Habitaciones sucias y con olor a cloaca.
Stayed 2 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Mar 8, 2024
Estimado Juan Carlos, Muchas gracias por comentarnos su experiencia personal, lamentamos que no haya sido de su total agrado. Intentamos complacer al máximo los requerimientos de nuestros clientes pero puede que no podamos cumplírselos a todos al mismo tiempo.Deseamos en una próxima estadía poder satisfacerlo en este sentido y volver a contar con su visita en un próximo viaje. Muy atentamente.

4/10 Poor

Darlin yudith

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Habitación pequeña baño muy pequeño muy incomodo calefacción muy alta no se podía regalar servicio de restaurante no lo recomiendo muy mala calidad
Stayed 2 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Apr 2, 2024
Estimada Darlin,Muchas gracias por comentarnos su experiencia personal, lamentando que no haya sido de su total agrado. Nos pondremos a trabajar sobre lo informado y rectificaremos en todo lo que esté a nuestro alcance. Deseando poder volver a contar con su confianza en un próximo viaje a Andorra, lo saludo Muy atentamente.

6/10 Okay

Mircea

Traveled with family and small children
Stayed 1 night in Jan 2024

10/10 Excellent

Arely yadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Jan 2024
Response from Hotel Cérvol - Dirección on Mar 8, 2024
Estimada Arely,Muchas gracias por enviarnos su feedback y por la valoración otorgada. Los comentarios de nuestros clientes nos ayudan para mejorar día tras día. Nos satisface saber que ha estado muy a gusto en nuestro hotel. Esperamos volver a verla pronto en un próximo viaje a Andorra. Muy atentamente.

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alojamiento optimo, con desayuno buffett continental (muy bueno) cercanía al centro comercial (20´andando). personal atento. Por poner un pero, las vistas no eran bonitas (habitación interior dando a un patio de luces oscuro). Valoración general buena, repetiría.
Stayed 3 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Mar 8, 2024
Estimada Belinda,Muy agradecidos por recibir su feedback y especialmente por destacar el servicio profesional de nuestro personal. Por otro lado, informarle que exceptuando las habitaciones Low Cost, el resto de categorías no dan al patio interior del establecimiento. Para una próxima estancia, le recomendamos reservar a partir de esta categoría si desea otro tipo de vistas. Esperamos volver a verla pronto en un próximo viaje a Andorra. Muy atentamente. Hotel Cérvol - Dirección

8/10 Good

James Alan

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es antigua pero la relación calidad-precio es buena. La amabilidad del personal fue muy destacable.
Stayed 2 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Mar 8, 2024
Estimado JamesMuchas gracias por brindarnos su feedback y por destacar al personal por su profesionalismo, el staff también se lo agradece. La relación calidad/precio es uno de los conceptos mejor valorados por nuestros clientes, quedándonos satisfechos de saber que ha estado muy a gusto en nuestro hotel. Esperamos volver a contar con su visita en un futuro próximo. Muy atentamente.

6/10 Okay

Hicham

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Joselyne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

FLORENCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, el buffet del desayuno muy bueno. Buen ambiente y muy limpio.
Stayed 2 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Apr 2, 2024
Estimado cliente/a, Muchas gracias por brindarnos su feedback y por destacar al personal por su profesionalismo, el staff también se lo agradece. La relación calidad/precio es uno de los conceptos mejor valorados por nuestros clientes, quedándonos satisfechos de saber que ha estado muy a gusto en nuestro hotel. Esperamos volver a contar con su visita en un futuro próximo.

6/10 Okay

M Isabel

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No ha estado mal pero tenía un ventanuco sin salida a calle era como estar encerrado
Stayed 2 nights in Jan 2024
Response from Hotel Cérvol - Dirección on Mar 8, 2024
Estimada Maria Isabel,Muchas gracias por brindarnos su feedback. Exceptuando las habitaciones Low Cost, el resto de las categorías no dan al patio interior del establecimiento. Para una próxima estancia, le recomendamos reservar a partir de esta categoría para obtener otro tipo de vistas. Esperamos volver a contar con su visita en un futuro próximo. Muy atentamente.

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable. Ubicación cercana al centro para ir andando. Desayuno muy completo y cena también. Nos encantó!
Stayed 2 nights in Dec 2023
Response from Hotel Cérvol - Dirección on Mar 8, 2024
Estimada Graciela,Muy agradecidos por recibir su feedback y especialmente por destacar el servicio profesional de nuestro personal. Nos satisface saber que ha estado muy a gusto en nuestro hotel. Esperamos volver a verla pronto en un próximo viaje a Andorra. Muy atentamente.

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

pedro

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Antoniya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jordi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Georges

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Michel

Liked: Cleanliness
Disliked: Property conditions & facilities
Hôtel très vieux, commodités 20 ans de retard
Stayed 2 nights in Dec 2023

10/10 Excellent

Judit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tranquilo
Stayed 1 night in Dec 2023

8/10 Good

Ivan

Traveled with family
Liked: Staff & service
Todo bien, hotel algo antiguo y piezas deterioradas en la habitación, pero es amplia.
Stayed 1 night in Dec 2023