Ratings based on 151 Verified Reviews

3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by Katherine from Grapevine, TX

Posted Jan 16, 2016 on Hotels
The hotel was a great price for the location. Other hotels in the same area were quite expensive. The hotel could use some updating. The photos online showed a more modern look, but this was not the case. Also the hotel said it has 'free wifi' and it's only in the lobby. This made the lobby very crowded at times. With today's technology I was suprised at the slow connection.
5 out of 5
by David & Kathy D

Close to the Caldera spa and shops

Posted Nov 25, 2012 on Hotels
This is a lovely large hotel with very helpful and friendly staff. The only thing we found quite surprising was that the shower rose had to be hand held as there was no high fitting above the standard mixer but this didn't pose a problem for us.
5 out of 5
by hazel

Posted Oct 16, 2012 on Hotels
good inside parking t a good rate at time of we paid 14 euro.a good breakfast and evening meals. we had a very nice stay for october
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel in a good location

Posted Jan 7, 2012
Pros: Location
Location: Walking distance to the main shopping strip and the spa.
The rooms are OK but the lobby is very nice so a lot of people seem to hang out there. The only complaint would be that the internet was slow and spotty.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2011 on Hotels
4 out of 5
by A verified traveler from Denmark

Restaurant

Posted Aug 26, 2010 on Hotels
First evening: Buffet - very good Second evening: A pretty ordinary menu
1 out of 5
by A verified traveler

Muy sucio y ruidoso

Posted Mar 6, 2017
Recepcionistas poco amables. Habitación MUY SUCIA, pedimos 2 veces q nos cambiaran las sábanas porque estan sucias y llenas de pelos, las colchas y mantas igual. Imposible dormir por la noche y a la hora de la siesta, gente con niños haciendo vida en el rellano chillando y gente joven de fiesta.
3 out of 5
by A verified traveler from Hospitalet de Llobregat, Barcelona

no adaptado

Posted Feb 14, 2017
hotel no recomendado para personas con movilidad reducida ni que utilizen ayuda técnica para desplazarse, como muletas, sillas de ruedas...ni para bebes con carrito. no hay rampas y la recepción esta llena de escalones. teníamos que salir a la calle por el parking con el carrito de mi bebé. por otro lado ofrecen wi-fi gratuito pero no en las habitaciones, tan solo en recepción y comedor, y la mitad de la veces no funcionaba. no volveré a este hotel.
3 out of 5
by A verified traveler from BCN

Todo en general mal

Posted Jan 29, 2017
Pros: la ubicación
Cons: todo en general, hace unos años estuvimos aquí y todo era bastante mejor
Location: ubicación perfecta para todo
se reservo habitación con cama doble, y eran 2 camas individuales, al llegar al hotel, la reserva estaba mal hecha y tuvimos que esperar unos 40min, el lavabo muy sucio, los jabones de muestra usados, la ducha con la cortinilla que le faltaba un palmo por debajo y para ducharse sin mojar el suelo era casi imposible, vamos que suerte que solo hemos estado una noche, sino no podíamos seguir alli
4 out of 5
by A verified traveler

comodo

Posted Dec 14, 2016 on Hotels
La atencion de recepcion es muy lenta y deficiente, el baño es muy chico, despues en general esta bien