Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Posted Nov 18, 2016
The room was nice and clean and the breakfast was very good.
5 out of 5
by A verified traveler from US

New property - so clean

Posted Nov 14, 2016
Pros: Brand new and completely clean. The eating area was very bright and inviting.
Everyone on staff seemed to care. I have eaten 100 hotel breakfasts, and know all the options. It wasn't that the options were different here, its just that they were all made perfectly. Perfect biscuits, perfect gravy, perfectly fixed eggs. It matters - the same breakfast without the care is terrible - this one was great.
5 out of 5
by A verified traveler from US

Perfect for what we needed

Posted Nov 13, 2016
Location: We were there for XC nationals so other than places to eat we didn't explore the area.
Great hotel, room was spacious, staff was friendly, pool area was nice. Only trouble was the water didn't get very hot in shower but we were there for XC nationals for college so could have been too many getting ready at one time. Not a big deal compared to all the other positives.
2 out of 5
by A verified traveler

Failed remodel

Posted Nov 7, 2016
The mini refrigerator was moved out from under the sink and put beside the pull out bed,which made it hard to get out of bed on one side.The bed beside the window was right against the heating unit which made it impossible to get out of bed on that side ,the chair that was in the room was totally removed.Don't have the comfort that was once there.Probably won't use that hotel again.Had been there at least 2 times a year for many years,sorry to see it change for the worse!
5 out of 5
by A verified traveler from Lindstrom, MN

Located close to I-35 in quiet neighborhood.

Posted Oct 26, 2016
Arrived very late, after 12 midnight, however desk staff was still very pleasant and helpful. Room was nice, bed was comfortable. The free breakfast was pretty nice, they had what I think was a new machine, it made a pancake in one minute by just pushing a button.
5 out of 5
by A verified traveler

Walk in and the front desk was very curtious.

Posted Oct 18, 2016
Location: Andover country club & Hereford house steakhouse nearby
Very clean rooms and friendly clerks, awesome location and very organized.
Comment from Hotel Management
Oct 20, 2016 by Brooke Reist, Hotel Management
Good Afternoon! We appreciate your feedback about your recent stay with us here at the Holiday Inn Express & Suites in Andover, Kansas! It is always so good to hear from our guests about their experience with us. I'm pleased to hear that you enjoyed your stay with us, we hope to see you next time you are in town! Best Regards, Brooke Reist General Manager Holiday Inn Express & Suites 316.733.8833 brooke@leproperties.us
5 out of 5
by A verified traveler

Out of the Way

Posted Oct 4, 2016
Cons: The elevators are slow.
The hotel is a little out of the way but that helps to keep it quiet. It is fairly new and the staff is friendly. During my stay it was full but the other guests were friendly and the room was very quiet.
Comment from Hotel Management
Oct 20, 2016 by Brooke Reist, Hotel Management
Good Afternoon! Thank you so much for letting us know about your recent stay here at the Holiday Inn Express & Suites! I am so pleased to hear that you had a positive experience with us! Our staff does their best to treat every guest as family and make them feel at home with us! We look forward to seeing you next time you are in the area! Best Regards, Brooke Reist General Manager Holiday Inn Express & Suites 316.733.8833 brooke@leproperties.us
2 out of 5
by A verified traveler from Sedan, KS

Car broken into

Posted Sep 4, 2016 on Hotels
On our second morning we got a call from the front desk saying that several cars had been broken into overnight and they thought one was ours. It was...the thieves broke out two windows and stole my 4 year old son's Disney movie collection, Blu-ray player, my huge cd collection, and some tools from the trunk. We were one of 5 cars I believe. The manager didn't even come to the hotel to speak to any of the guests who were victims, we were not offered any type of consolation. That said, the hotel was clean and the breakfast was decent, but not worth the cost of replacing my case windows and possessions.
3 out of 5
by Chris

Nice Stay!

Posted Aug 26, 2016 on Hotels
Enjoyed our brief stay. Easy access to the highway, helpful and friendly staff! Had a small problem they took care of immediately. Good value!
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Chris, Thank you for such kind words about our hotel! We are thrilled we made your experience the best we could. We hope you stop by and see us again soon! Have an awesome day and an even better week! Sincerely, Miranda M. Front Desk Holiday Inn Express Andover
5 out of 5
by A verified traveler

Great choice

Posted Aug 26, 2016 on Hotels
We stopped here on our way home from up north. Our stay was brief but very comfortable, I wish we hadn't left six hours after we arrived. The staff was great, the room was clean and comfortable, and breakfast was delicious when we woke up.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for such kind words of our hotel! We are so thrilled we could make your stay as comfortable as possible and we sure hope to see you again soon! Have a great day and an even better week! Sincerely, Miranda M. Front Desk Holiday Inn Express Andover