Ratings based on 136 Verified Reviews

3.6 out of 5
76% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas Tech, Lubbock, Tx

Nice Ski Holiday

Posted Jan 18, 2017
Pros: View and Staff
Location: We stayed at the resort.
Close to the ski lifts. The staff was very helpful and there was fresh powder. Wonderful time. We will be back.
Comment from Hotel Management
Jan 21, 2017 by Joe, Hotel Management
Dear Will, Thank you for sharing your feedback! Happy that you will be returning. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
2 out of 5
by A verified traveler from Texas

Too expensive, for what it is

Posted Jan 4, 2017
Room floor dirty, blind falling, couple door no working, outlet were not working, bed to noise if you move, in other words Motel 8 is better and way cheaper
Comment from Hotel Management
Jan 15, 2017 by Joe, Hotel Management
Dear Marilyn, Thank you for taking the time to submit a review regarding your recent visit with The Lodge at Angel Fire Resort. I sincerely apologize that we were not able to make your visit with us an exceptional one. We take all of the comments we receive from our guests seriously and use them as a learning tool in order for us to find new ways to improve the overall product and service delivery we provide to our guests. It is my hope that you give us another opportunity. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from clovis

Relaxing

Posted Oct 10, 2016
Location: Plenty of little towns and adventures within 30 minutes.
Great room but did not get room we asked for. Because of problem with room and maid service did not clean our room but very relaxing.
Comment from Hotel Management
Oct 11, 2016 by Joe, Hotel Management
Dear Ken, Thank you for sharing your feedback with us. We are happy you enjoyed your visit. Hope you get to stay with us in the future. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
3 out of 5
by A verified traveler from Denver

"On a budget" amenities for a premium price.

Posted Oct 3, 2016
Pros: In our limited interaction, the staff was pretty friendly. No complaints really.
Cons: A newer entertainment setup, more modern or premium furnishings and materials in the hallways and lobby, perhaps a free breakfast.
Location: No idea. We didn't pay enough attention when booking to see this was over 45 minutes from where we planned on staying. Algorithm update Expedia?
Let me start by saying my entire opinion of this resort was affected negatively from the start by the way it was grouped with others by Expedia. We had several plans in Taos the night of our stay and the following day, so I searched Taos as the location I wanted a hotel for. In my rush I didn't notice how far away this resort was from Taos (About 45 minutes away through a two lane mountain pass). At night, with limited visibility around corners and other cars driving slowly for the same reason, this turned into an hour. OK, bit of a hassle, but not the hotel's fault... at least I have the amenities of a nice ski resort to look forward to! Well, not so much. The carpet looked a bit old and of low quality.. what you might expect from a La Quinta/Motel 6. The elevator was a bit older as well and didn't inspire the most confidence. Once inside the room, we noticed more cheap material. Specifically in the bathroom. Turning the shower head certain directions killed the pressure, there was cracking along the sides where the shower basin attached to the wall, cheap linoleum floors, etc. We were also disappointed to see that there was no laundry bag for dirty clothes. The TV had a very limited list of channels, and was an old school system without the ability to select channels from a menu or use on demand, just flip channels. The hot tub featured Walmart price point plastic chairs. If the hotel was 1/2 the price and marketed that way it would be fine. Too bad it wasn't.
Comment from Hotel Management
Oct 6, 2016 by Joe, Hotel Management
Dear Matt, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Angel Fire.
2 out of 5
by A verified traveler

Condo in need of updates and professional upkeep.

Posted Sep 6, 2016
The decor was old and furniture looked like it came from second hand store. There was mold in bathtub and bathroom sink did not drain properly. We found mouse droppings on balcony as well as spider webs and spider in bathroom. Not worth what we paid. Would not recommend
Comment from Hotel Management
Sep 13, 2016 by Joe, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience with Angel Fire Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Angel Fire Resort strives to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Setting

Posted Aug 28, 2016
Pros: Quiet (off season), large rooms, extra closet
Cons: Housekeeping will not clean your room if you have any prescription drugs visible in the room (on the desk or nightstand etc.).
Location: Chamber music, hiking, zip line, mountain biking, beautiful drives through canyons in the Rockies.
Great for summer outdoor activities and Music from Angel Fire in August
Comment from Hotel Management
Aug 29, 2016 by Joe, Hotel Management
Dear jomar, Thank you for taking the time to share your feedback with us. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Comfortable Condo

Posted Aug 25, 2016
Pros: The convenience of a kitchen
Cons: The condo needs some serious updating!
Location: Location was perfect for this area.
This was a nice place to stay. It was quiet and comfortable. The staff was exceptional. The condo does need updating and the kitchen was sparsely furnished but it was quiet and peaceful and we enjoyed our stay.
Comment from Hotel Management
Aug 27, 2016 by Joe, Hotel Management
Dear Susie, Thank you for sharing your feedback with us. I am happy that you enjoyed your visit. Hopefully you have an opportunity to return to Angel Fire Resort. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
3 out of 5
by A verified traveler

Very Hot

Posted Jul 24, 2016
We did not know the hotel did not have A/C on outside rooms. We had to find out the hard way... Hotel needs major updates.
Comment from Hotel Management
Jul 26, 2016 by Joe, Hotel Management
Thank you for sharing your comments with us. We are always looking at what we can do to improve our guests experience. Kind Regards, Joe Kendall Director of Lodging Angel Fire Resort
4 out of 5
Recommended
for Couples
by A verified traveler from Whitney, TX

Posted Jul 10, 2016
Pros: Setting; décor inside.
Cons: Front desk male 3-11PM clerk needs a little refresher course.
Location: Only used hotel as a base; made day trips each day there. Nothing of interest to us other than scenery; locations great for the Circle and day trips.
Good accommodations; front desk afternoon female clerk was pleasing and informative; 3-llPM male clerk needs help; couldn't answer my question regarding daily maid service, someone needs to 'clue-in' for future guests. Hotel was very pretty, inside and outside; thought it lacked safety for after hours; doors all over open to outside; didn't see key card needed to open them. May have been locked and patrolled, but didn't look secure to me. Didn't purchase food, etc; prices better in local cafes.
Comment from Hotel Management
Jul 14, 2016 by Joe, Hotel Management
Gloria, Thank you for the review and rating. I will share this feedback with our lodging team. Hope that you get to come back for another visit. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort
4 out of 5
Recommended
for Everyone
by A verified traveler from MO

Excellent hotel. Friendly staff. Clean.

Posted Jun 24, 2016
Pleasant stay. Beautiful scenery. Nice pool. Wish it had a complimentary BF but overall a very positive experience.
Comment from Hotel Management
Jul 11, 2016 by Joe, Hotel Management
Dear Tom, Thank you for sharing your feedback with us. We are happy to hear that you had an overall guest experience. Hope that you have an opportunity to return in the near future. Sincerely, Joe Kendall Director of Lodging Angel Fire Resort