Nice location, horrible/unhelpful/unwilling staff
Posted Aug 31, 2015
I only chose this hotel because it was the best (according to my expectations) in the area. I walked by Radisson which was situated in a better place with good reception and frontal green park.
The hotel was clean, room was comfortable and breakfast was really good; only few horrible things, first, the staff is very unhelpful, I wanted to ask about their rate for international calls from the room's phone, I was told by the receptions, "I don't know sorry" -- if you don't then who knows ? same for trains, things to do, laundry and parking services. Sometimes when I tried to approach to ask a question (and believe this I am a shy person I never strike conversations for nothing) I felt there were very reluctant to speak or provide service, one receptionist made me feel she paid for my room. I checked out three days earlier than I should've, the receptionist told me they won't refund the money, I have to speak with Expedia and this is not their business, I understand it's complicated but don't pull a face on me, it's not your house :P truly, I wouldn't employ this staff to sell Russian Tanks to drunks Russians, they're too rough even for that. Also, be warned of their products, the shampoo is full of chemicals, my hair was squeaking.