A Terrible Experience
Posted Jan 9, 2015
We just asked for a good night in the centre of Ankara, and we trusted Moevenpick Quality but it did not go as planned. When we arrived there, It was late and there was a receptionist with a bare smile. He wasnt looking at us at all as if He was a prisoner there and he was chained. We took our card and went to room by ourselves! Nobody helped us or introduced the room. We entered the room, It was nice looking, clean but very very cold. We started A/C but it was pumping cool and cold air only. We waited for it to be hot, we tried every combination but nothing changed. We decided to sleep since we were very tired. I opened the minibar to get a water and It was totally empty. There was an empty tray on top of it, written "these tea and water are for you, complimentary". It was like a nightmare but fortunately We had some water left in our bags. I did not want to call room service because it was late, we were tired and I was very angry. I did not want to get in any trouble with anybody because I was afraid of breaking hearts of someone who is probably innocent. In the morning we decided to take a bath but water was very hot or very cool, we could not manage to balance it as well. So this is our experience, cold, dry, hot, tiring and hopeless. I will never stay there again.