Ratings based on 110 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice Hotel

Posted Jan 8, 2018 on Hotels
Very nice and quiet, the rooms are comfortable and clean. The staff was friendly and helpful.
Comment from Hotel Management
Jan 10, 2018 by Ashley, Hotel Management
Thank you for your feedback and we are glad you enjoyed your stay at our location.
5 out of 5
by Leah

Great place to stay if traveling thru Des Moines

Posted Jan 5, 2018 on Hotels
Very clean, spacious, modern room. Exceptionally quiet!! Large screen TV. Breakfast OK. Coffee excellent. Very convenient just off interstate and with gas station next door.
Comment from Hotel Management
Jan 10, 2018 by Ashley, Hotel Management
Thank you so much for your glowing review about our location! Your feedback is much appreciated and we hope you chose to stay again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice

Posted Dec 18, 2017
Freshly painted, very clean room. Good breakfast in nice lobby area. Only complaint loud heating unit in room.
Comment from Hotel Management
Dec 21, 2017 by Ashley, Hotel Management
Thank you for your feedback. We hope to see you again when returning to the area.
1 out of 5
by A verified traveler from iowa

Broken toilet seat, smoke detector hanging

Posted Dec 17, 2017
Broken toilet seat, smoke detector hanging from wall, furniture falling apart.
Comment from Hotel Management
Dec 21, 2017 by Ashley, Hotel Management
I'm sorry to hear about the experience you had recently at our location. It is our top priority to ensure the safety and security of our guests as well as the quality of their stay at our hotel. We will get to work immediately to fix these issues. Thank you for your feedback.
3 out of 5
by todd

Posted Dec 16, 2017 on Hotels
No microwave in my room. They had to bring one in. Tv in fitness room didn’t work. Minor things but they add up.
Comment from Hotel Management
Dec 21, 2017
I apologize about the recent experience you had at our location. We will get to work immediately to fix these issues. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurants, gas stations and

Posted Dec 11, 2017
Hotel staff was very accomodating and helpful from arrival time until departure. The breakfast was delicious and staff made sure there was plenty for everyone clear up to closing time. The rooms were very sound and comfortable! We will definitely be staying again!!!
Comment from Hotel Management
Dec 11, 2017 by Ashley, Hotel Management
Thank you for your feedback! We are so glad you enjoyed your stay and look forward to seeing you when returning to the area.
5 out of 5
by Sheri

Posted Nov 29, 2017 on Hotels
The hot tub was not working, but the pool area was nice, otherwise! It was a quick & easy on/off the interstate. New carpet was being installed on first floor & there is no elevator, but it wasn't an issue to have to carry our bags upstairs.
Comment from Hotel Management
Dec 1, 2017
Thank you for your feedback!
2 out of 5
by A verified traveler from minnesota

Not great

Posted Nov 26, 2017
They gave us a handicap room, it didn’t have a tub but it did have a shower that leaked all over the floor in the bathroom. The room had a smell to it that was unpleasant. They were replacing the carpet in the upper level which is probably much needed however you could here the workers stomping around overhead while trying to get kids to bed. The hottub to the pool was closed which is disappointing to the kids who planned on using it. That’s what they look forward to the most. The breakfast was ok, not much as far as fresh fruit available like apples oranges or bananas. I would have trouble wanting to book here again.
Comment from Hotel Management
Nov 30, 2017 by Ashley, Hotel Management
I'm sorry to hear about your recent stay at our location. We would have happily canceled your reservation free of charge due to the hot tub being out of service. We understand this is an amenity that brings a lot of people our way, however it is also a piece of machinery that runs 24 hours a day, 7 days a week and every once and a while something breaks and we have to shut the area down. We will get to work immediately to remedy the other issues mentioned. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
Easy check in. Friendly staff. Nice room and was quiet for a restful night
Comment from Hotel Management
Nov 23, 2017 by Ashley, Hotel Management
Thank you for your feedback! We hope you come stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Posted Nov 22, 2017
great hotel for the price XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Comment from Hotel Management
Nov 23, 2017 by Ashley, Hotel Management
Thank you for your feedback and we hope you come stay with us again.