The room we were in had cigarette burns in the blanket. The smoke alarm went off using the heat due to the weather change. We understand it was the first time using the heat for the building but our room smelled like cigarettes for the rest of our stay bc of the heater. This speaks on the cleanliness of the hotel room. Not good.
Lastly, we had our dog in the hotel and was charged for the whole stay. We informed the front office manager that our dog was going to be taken to a family residence and will not be in the hotel for our last day. He told me it was fine and he would refund the charge to reflect for only one day, but then changed his mind when he saw us putting the dog in the car around 230pm to take him to the family house. He said due to it being after 11am, he was going to charge us for the full day. I understand it was after checkout but he didn't even want to work with us and the dog was not there for the rest of our stay. It was a disappointment the whole time we were there for a friend's wedding.