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This is a very nice hotel, not brand new or anything, but well cared for with large rooms (at least ours was). We enjoyed having a sofa to sit on to watch a little tv.
One of the better hotels I’ve stayed at. Felt safe
Jackie
Stayed 1 night in Apr 2024
Response from Ann Arbor Regent on Apr 22, 2024
Thank you for your feedback!
8/10 Good
Marijean
Traveled with family and small children, Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
Hotel is very clean staff very attentive and accommodating.
rooms could use a little update, and bathroom floors were very slick.
pool and hot tub were very clean, and kids loved it, but entire pool surround tile was very slippery, and several children slipped and fell
Beautiful and clean room. Only issue in the room was the conditioner was empty in the shower. The woman who checked us in was fantastic. Very friendly and helpful. The woman at the desk in the morning was not. She seemed annoyed that I interrupted her conversation with the 2 guys behind the desk with her. All she said to me was “I’ll take those” in regards to the key cards.
This is an excellent hotel. It is very clean and seems to have undergone recent renovations. Breakfast was okay but the area was very tight. My only concern was with the folks at the front desk. The internet was out and the inexperienced guy insisted that it was working. The next day they acknowledged that it was down. It would also help if they are more friendly and smile at customers.
The staff was very welcoming and informative. The pool area was clean but the tiles were a little slippery. Hotel is quiet and a lot of places to grab food.
Very good location. Food across the road. Plenty of parking.
Daniel
Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on Feb 21, 2024
Thank you for your feedback!
6/10 Okay
Isabella
Traveled with partner
Feb 17, 2024
Liked: Cleanliness, staff & service, amenities
There were a lot of other sports teams at the hotel at the time of our stay and they were running around the hotel & screaming the entirety of our stay.
I first want to start by saying I gave them a week to contact me about the situation. Last weekend my boyfriend and two young boys stayed at the hotel Friday - Sunday. The room was outdated but ok. The pool area was so slippery not only my children feel or almost slipped multiple times but other guest did as well. The hot tub was a warm tub at best and hard the roughest surface on the inside. The breakfast was eggs sausage and potatoe chunks that looked reheated Sunday morning. My worst and main part of this complaint and rating is on Saturday night before we were going to bed I found a PILL under the pull out couch my kids were sleeping on. When I alerted staff, they appologized took my information and let me know manager would reach out Monday 02/05/2024. I than combed the room thoroughly and found an old dressing cup and old water bottles but no more pills thank goodness. I thank received a call from the front desk asking if I wanted to switch rooms at 10:30 at night I said no we were leaving in the morning. Still have not heard back from management. Will not be returning and very disappointed in the way this was handled.
Brittany
Stayed 2 nights in Feb 2024
Response from Ann Arbor Regent on Feb 14, 2024
Thank you for your feedback. We apologize for your experience while staying at the Ann Arbor Regent. I have past along your concerns to our director of housekeeping to ensure this does not happen in the future. I apologize, there was an attempt to contact you but the voicemail was not set up. Please feel free to reach back out to us, if you would like to discuss further.
Employees are a pleasure to work with and overall it was a clean and very nice hotel. Rooms beds were incredibly comfortable! Only downside is the tv was smaller then o expected and no options for Ethernet within the room. So cable is your only entertainment options but me and my SO had a wonderful time!