Ratings based on 194 Verified Reviews

2.9 out of 5
55% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Michigan City, IN

Decent for 1 night

Posted Jun 29, 2017
Room wasn't very comfortable, bed is hard, pillows are hard. Took forever for AC to get the room cool. Air was stale. Pretty clean. Very nice staff
Comment from Hotel Management
Jun 30, 2017 by General Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We are happy that you liked our courteous associates, but we are sorry that you were unhappy with your room. Our goal is to provide the best customer experience, and we continually strive to improve our efforts. Thanks again for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Has most basics, good value

Posted Jun 22, 2017 on Hotels
Bed comfortable, room was quiet despite backing on a busy interstate highway. Coffee in lobby each morning, fridge in room, but no maid service .
Comment from Hotel Management
Jun 24, 2017 by Manager, Hotel Management
Thanks for being our guest at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. We are delighted to read you liked your well-appointed room and found us to be a good value. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted May 26, 2017 on Hotels
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, and your recognition of our efforts goes a long way in motivating us to do even better. Thanks for your business, and we look forward to your next visit at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. Sincerely, General Manager
1 out of 5
by Mary-Margaret

SUCKY!

Posted May 1, 2017 on Hotels
I had booked this room for my parents for graduation weekend. It was supposed to be a queen bed and they got a double. Also the fact that the other residents that were staying there were slamming doors and children were running up and down the hall did not make them happy. Upon check-in they tried to tell my father that there was no reservation even though he had the confirmation number. Upon check out they tried to bill him as well and then had to get a manager to explain that there was no charge.
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
First and foremost, I would like to offer you my apologies for the inconveniences that your parents experienced during their stay with us. Our guest’s comfort and satisfaction are our top priorities, so I am sorry to know that the noise and service issues affected their stay. Your feedback is valuable to us as it will help us improve. Once more, I apologize and hope to have a second chance to redeem ourselves in the future. Sincerely, General Manager
5 out of 5
by Jeff

Good value !

Posted Apr 27, 2017 on Hotels
Good stay overall.
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Jeff, we are delighted you chose to stay at Extended Stay America - Ann Arbor - Briarwood Mall. It's great to know you had a wonderful time with us and that found you found us to be a good value. Thank you for being our guest, and we look forward to your next visit.    Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Apr 7, 2017 on Hotels
The clock in the room caught on fire when we plugged it in due to a frayed cord and they didn't give us a replacement, but other than that...a great stay.
Comment from Hotel Management
Apr 9, 2017 by Manager, Hotel Management
Our thanks for reviewing your stay at Extended Stay America Detroit - Ann Arbor. Although your overall stay was pleasant one, we are sorry for the inconvenience you experienced in your room. We have shared your concern with the engineering team to solve the issue immediately. We appreciate your feedback and look forward to your next visit. Sincerely, General Manager
4 out of 5
by Arnel

Charges

Posted Mar 26, 2017 on Hotels
Excellent accommodation except the receptionist when we check in he double charge on my card
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
Arnel, it was a pleasure having you as our guest at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. We are pleased that your overall stay was great, but I am sorry for the inconvenience you experienced at the time of check-in. I have shared your concern with my front desk team to ensure this kind of issue doesn’t happen again. Our front desk is always available to assist you with any queries you may have. Thanks once more, and we hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
3 out of 5
by A verified traveler

Duck! Someone's swooping!

Posted Mar 21, 2017 on Hotels
Unfortunately there was someone swooping. A server acting like the hotels wifi server. My computer warned me, also I had someone try to put a file on my computer. My AVG worked well along with Microsoft but you wonder if they got something.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Thank you for your feedback and for sharing your comments in this forum. We constantly monitor our wifi networks and our guests security is our highest priority. We encourage our guests to notify the front desk immediately if you ever encounter any suspicious activity at our hotel, including what may appear to be fraudulent hotspots impersonating our complimentary high speed wifi access. Thank you for bringing this to our attention, we hope to have you back as our guest soon. Thank you, General Manager
4 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thanks for the four-star rating of Extended Stay America - Detroit - Ann Arbor - Briarwood Mall. We are glad you had a pleasant stay with us. It was a pleasure having you as our guest, and we hope to see you on your next visit to our area. Sincerely, General Manager
4 out of 5
by Dan

One night stay

Posted Mar 18, 2017 on Hotels
We had a suite room with refrigerator stove top and microwave. It was a very pleasant stay and we will definitely return.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dan, thank you for sharing your experience with us! We are happy to know you loved your well-equipped room and had a comfortable stay. We can’t wait to welcome you back soon. Sincerely, General Manager