The staff was not friendly, the room smelled and bathroom smelled like urine. There was mild on the frig and it just felt like it wasn't clean. The shower hardly worked and the towels were stained. I did not stay the entire night. I checked out. I itched from check in until I got into the shower at the next hotel.
Comment from Hotel Management
May 25, 2016 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that we are thoroughly cleaning and inspecting rooms to our company’s high standards. Additionally, I will make sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.