Ratings based on 275 Verified Reviews

4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Very nice hotel. Clean, good location, comfortable
Comment from Hotel Management
Oct 20, 2017 by YooRim - Assistant General Manager, Hotel Management
Thank you for taking a moment to share your experience. We truly appreciate your feedback. We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Friendly Staff

Posted Oct 1, 2017
Great staff and location. Short walk across parking lot to very nice mall. Nice big shower. Comfortable bed. Great business center witness nice computers, printer, and supplies.
Comment from Hotel Management
Oct 12, 2017 by YooRim - Assistant General Manager, Hotel Management
Thank you so much for taking the time to review your stay with us! We are glad to hear that our location suited your needs and that you enjoyed your time with us. Our team is committed to providing the best possible service in the Ann Arbor area, and will be overjoyed to hear about your positive experience! Thanks again and we'll see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Everything done well

Posted Sep 3, 2017
My daugjter just began her freshman year at U Mich, so we've been traveling back and forth to A2, and will be continuing that at least for the next few years. So far, we've stayed at the new Marriott Residence in downtown, the Kensington (across the parking lot from this hotel), and this Hilton Garden Inn. This is my favorite. The location is fine, close enough to get to campus, near the mall if you need anything. But for me, at this price point, I'm looking for a clean, updated hotel that has everything we need for a short stay. This hotel exceeds that. Staff is incredibly friendly and efficient, there is fresh coffee in the lobby in the am, with cookies and I think I saw wine (!) in the afternoons. My daughter forgot a toothbrush? No problem, staff gave her a new one at the front desk. Room was spacious and clean. Will stay again if I can get a reservation! It is very popular!
Comment from Hotel Management
Sep 7, 2017 by YooRim, Hotel Management
Thank you for taking a moment to share your experience. We truly appreciate your feedback. We look forward to welcoming you back to our hotel in the future. Also, thank you for the kind comment, I shared your comments with our team. Again, thank you for your feedback and have a great day! YooRim K Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to university of Michigan

Posted Aug 30, 2017
Very spacious. Very clean. Great food I would stay there again
Comment from Hotel Management
Sep 2, 2017 by YK, Hotel Management
Thanks so much for leaving a review of our hotel! We are so glad you enjoyed your time with us! Our entire team goes above and beyond every day to ensure the best possible experience for all of our guests, and we are thrilled to see that it left a positive impression. See you again soon! YooRim K Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville,Ontario.

Posted Aug 23, 2017
Pros: Clean. Good restaurant .
Location: Easy to reach on and off the interstate highway. Gas station close to hotel.
Effortless check in/out. Ample parking places. Quiet rooms.
Comment from Hotel Management
Aug 26, 2017 by YooRim K, Hotel Management
Thank you for taking a moment to share your experience. We truly appreciate your feedback. We look forward to welcoming you back to our hotel in the future. Also, thank you for the kind comment, I shared your comments with our team. Again, thank you for your feedback and have a great day! YooRim K Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 22, 2017
Impressive service! We checked in kind of late. The room they assigned to us was close to the high way and kind of noisy. Talked to the front desk, no problem, they switched us to the other side of the building. Hotel is updated, clean. Staffs are friendly! Very good experience!
Comment from Hotel Management
Aug 26, 2017 by YooRim K, Hotel Management
Thanks so much for leaving your feedback about your recent stay! Our team greatly enjoys providing a kind, personable experience for every guest, and we are so glad to have left such a positive impression! We look forward to seeing you again soon! YooRim K Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sault Ste Marie, MI

Great hotel and great location

Posted Aug 21, 2017
We had an amazing experience from the moment we walked in the doors. The front desk staff was so friendly and asked how our trip was. They offered us bottled water and told us to check out the pool since we have small children. The pool is absolutely perfect for small children! They have a little slide and some other water activities. The room was huge and so clean. It was a very quiet and comfortable stay. We will definitely come back.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to transportation

Posted Jul 24, 2017
Pros: clean, quiet. quick check in
Cons: better water pressure. breakfast
Location: close to transportation for art show. shopping and places to eat
overall a good experience. Water pressure in shower too low. No complimentary breakfast most hotels offer.
Comment from Hotel Management
Jul 27, 2017 by Assistant General Manager, Hotel Management
Thank you so much for taking the time to complete our survey regarding your recent stay with us at the Hilton Garden Inn Ann Arbor. We truly appreciate your feedback! I want to apologize that the toilet was not working properly on the day of your arrival. We hope to welcome you back in the near future and hope to have the opportunity to deliver the quality service that you deserve every time you stay with us. Again, thank you for your feedback and if there is anything we can do for you now or in the future, please let me know. Have a great day!
5 out of 5
by A verified traveler

Like being home

Posted Jul 23, 2017 on Hotels
Visited brother in area. Preferred to spend night in Ann Arbor before returning home. Good nights sleep. Area restaurant was excellent.
Comment from Hotel Management
Jul 25, 2017
Thank you so much for taking the time to complete our survey regarding your recent stay with us at the Hilton Garden Inn Ann Arbor. We truly appreciate your feedback! I am glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Cons: A continental breakfast included in the price would be nice
We received the room location requested when the reservation was made. The room was quiet, clean and perfect for us.
Comment from Hotel Management
Jul 25, 2017 by Assistant General Manager, Hotel Management
Thank you for taking a moment to share your experience. We truly appreciate your feedback. We look forward to welcoming you back to our hotel in the future. Also, thank you for the kind comment, I shared your comments with our team. Again, thank you for your feedback and have a great day!