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Reviews of DoubleTree by Hilton Ann Arbor North

4 out of 5
DoubleTree by Hilton Ann Arbor North
3600 Plymouth Road, Ann Arbor, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Tonya

Business traveler, Traveled with family
Should have a better menu at the restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Aliaaha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Met my high expectations, no issues with check in. My process was smooth, I’m happy 😊
Stayed 1 night in Mar 2024

2/10 Terrible

Shahista, Omaha

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff is extremely mean and racist, Checkin process was rather a pain. Not accommodating at all for early checkins or late checkouts even a slight bit
Stayed 2 nights in Mar 2024

10/10 Excellent

Dezhen

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

Stephania

Liked: Staff & service
Staff was 5 stars—super nice. Everything else was a mess. Blood on sheets, blood on hairdryer bag (how?) mirror falling off the wall, a toilet designed for a kindergartner.. overall very nasty for a double tree
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Janice, Ann Arbor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing. Overall stay was amazing. Would book every time.
Stayed 3 nights in Feb 2024

6/10 Okay

Kate

Traveled with family
Liked: Amenities, property conditions & facilities
I would have rated this higher, but the cleaning staff did not come to our room even though we were out all day. So we returned for our second night, and had no clean towels, no tissues, no coffee, very little toilet paper, and unmade beds. We saw the cleaning staff in the hallway when we left in the morning, and again later in the afternoon. There was no reason they could not have cleaned our room or at least replenished our supplies.
Stayed 1 night in Feb 2024

10/10 Excellent

Mohammed Kareemuddin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good completely drinks
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole experience was stress free; room was spacious & clean. Actually, had to stay an extra night that wasn't planned due to inclement weather & they were able to accommodate us quickly, hassle free.
Stayed 1 night in Jan 2024
Response from Sarah K (Front Office Manager) on Feb 7, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations during your stay. At the DoubleTree Ann Arbor North, we strive to provide all of our guests will a stress free and satisfying stay. We appreciate your honest feedback and hope to see you again in the near future! Have a great rest of your day!

10/10 Excellent

Clea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and a very clean room. Thanks!
Stayed 4 nights in Jan 2024
Response from Sarah K (Front Office Manager) on Jan 30, 2024
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations with our staff and rooms during your stay. We appreciate your honest feedback and hope to see you again in the near future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sarah K (Front Office Manager) on Jan 30, 2024
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you again in the near future!

2/10 Terrible

Cool

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looked like it need a good cleaning and it smell bad
Stayed 1 night in Jan 2024
Response from Sarah K (Front Office Manager) on Jan 30, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are so sorry to hear that we did not meet your expectations during your stay. It seems we missed the mark with cleanliness. Please reach out to us directly at the property so we may investigate this issue for you further. We appreciate your honest feedback and look forward to hearing from you soon.

10/10 Excellent

abbey

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent, the front desk staff were friendly and caring.
Stayed 2 nights in Jan 2024
Response from Sarah K (Front Office Manager) on Jan 30, 2024
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations during your stay, it seems our staff made a great impression! We appreciate your honest feedback and hope to see you again in the near future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility over all. The indoor pool was disappointing as the water was cold, the air temp was 63 degrees, and the hot tub was out of order. Pillows are comforters were “eh”.
Stayed 1 night in Jan 2024
Response from Sarah K (Front Office Manager) on Jan 30, 2024
Thank you for choosing the DoubleTree Ann Arbor North. We are sorry to hear that we did not meet your expectations with our indoor pool. These issues have been escalated to our maintenance team, please reach out to us directly at the property so we may further investigate this issue. We appreciate your honest feedback and hope to have another chance with you again in the future. Have a great day!

4/10 Poor

abdelkrim

The Room was freezing when we got in, It smelled like Mold. Also, the TV was not working.
Stayed 1 night in Jan 2024
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North. We are sorry to hear that we did not meet your expectations with your room during your stay. Please reach out to us directly at the property so we can investigate this issue further. Thank you for your honest feedback and we hope to have another chance with you again in the near future.

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are sorry to hear that we did not fully meet your expectations during your stay. Please reach out to our property directly so we can investigate your stay issues further. We appreciate your honest feedback and hope to see you here with us again in the near future!

10/10 Excellent

Vedikas

Liked: Property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023
Response from Sarah K (Front Office Manager) on Nov 30, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations during your stay. Thank you for your honest feedback and we hope to see you again in the near future!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Breakfast was excellent. Bar was nice and service was very good. . Grounds outside parking had excessive litter, probably from the adjacent highway. Wind was blowing garbage around the parking lot. Not a good look, but especially considering the price.
Stayed 2 nights in Nov 2023
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that our Arbor Tree Lounge met your expectations! It seems that our grounds were not at their best during your stay, this has been escalated. We appreciate your honest feedback and hope to have another chance with you again in the near future! Have a great day

8/10 Good

Ann

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was friendly and the beds were comfortable, but the towel rack fell off the wall and the shower handles were lose and the pol was being renovated so we couldn’t use it.
Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Stayed 2 nights in Nov 2023
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations. We appreciate your honest feedback and hope to see you here with us again soon!

10/10 Excellent

Srilakshmi

Stayed 3 nights in Nov 2023
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you here with us again in the near future!

2/10 Terrible

Melanie

Stayed 1 night in Nov 2023
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are sorry to hear that we did not meet your expectations during your stay. It seems we missed the mark with providing a great stay experience. Please reach out to us directly at the property so we can investigate your issues further. Thank you for your honest feedback and hope to have another chance with you again in the near future!

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Nov 2023
Response from Sarah K (Front Office Manager) on Nov 17, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you again in the near future

10/10 Excellent

Jason

Stayed 2 nights in Nov 2023
Response from Sarah K (Front Office Manager) on Jan 14, 2024
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you again in the near future!

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Nov 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations. We appreciate your honest feedback and hope that we see you again in the near future!

10/10 Excellent

Shihong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Nov 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations. We appreciate your honest feedback and hope to see you again in the near future!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Stayed 2 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 30, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations during your stay. Thank you for your honest feedback and we hope to see you again in the near future!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 30, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations during your stay. Thank you for your honest feedback and we hope to see you again in the near future!

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay if your looking for a get away.
Booked room for relaxing night for me and my husband for pool and watching the football game. Checked in and was told to virtually check in. Called the front desk to find out how late the pool was open and they informed me that it was under construction (even though that was my filtered search “pool”. We thought how nice it was to have a restaurant/bar at the hotel and the male bartender was so rude. We left and watched the game at another restaurant. Came back to the hotel after the game to relax and watch tv, and 4x’s had young hockey players knocking on our doors and ditching - not relaxing or worth our money and time. Disappointed 😤
Stayed 1 night in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 24, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are sorry to hear the issues you've encountered during your stay. It is disappointing to hear that we did not meet your expectations. The website states our pool closure since August 6th until October 31st, we hope to have our pool open for our guests to enjoy very soon! We appreciate your honest feedback and hope to have another chance with you again in the near future as we strive to grow and provide the excellent service, we are known to provide for all of our guests. Have a great week!

8/10 Good

Oi Keng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 24, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you again in the near future!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service
The cookies were so warm and delicious upon check in. The hotel receptionist was very nice too!
Stayed 2 nights in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 18, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that you enjoyed your stay here at our property. We love to hear that our guests had a great staff encounter and enjoyed our classis DoubleTree Cookie. Thank you for your honest feedback and we hope to see you again in the near future.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always fantastic!! Love this hotel
Stayed 2 nights in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 18, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are glad to hear that we met your expectations during your stay at our property again. Thank you for your honest feedback and we hope to see you again in the near future!

10/10 Excellent

Seth

Stayed 1 night in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 18, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are glad to hear that we met your expectations during your stay! Thank you for your honest feedback and hope to see you again in the near future.

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired needs a refresh stat
The room wasn’t ready at 4:30 so we left and returned unfortunately I would have waited even longer because the carpet was so stained it was probably the worst I’ve ever seen. It felt like it needed to be replaced and the common areas had carnage and leaves blown in and just looked horrible There was carpet that was covered in cardboard perhaps a leak. The entire place needed a refresh
Stayed 1 night in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 18, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so sorry to hear that we did not meet your expectations during your stay. The issues you've encountered during your stay, it is truly disappointing to hear about these issues with your room. We appreciate your honest feedback and hope to have another chance with you again in the near future.

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable convenient option for North Campus. A bit dated but maintained perfectly well.
Stayed 1 night in Oct 2023
Response from Sarah K (Front Office Manager) on Oct 18, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are sorry to hear that we did not meet your expectations and hope that we can have another chance with you again in the near future. Thank you for your honest feedback.

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 18, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations during your stay! Thank you for your honest feedback and we hope to see you again in the near future.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked everything about the property itself, but I can’t say the same for the staff. It seems that some staff are not very knowledgeable or give different answers to certain people. when I first checked in on Fri I specifically asked for a late check out for the day that I would be checking which was on Sun. because my Amtrak train was leaving late The staff told me I could not do late check out, but I spoke to several other guest that was able to do a late check out, I was not happy with that. The next thing I was not happy about was the ice on my floor was broken so I could not get any ice. The third thing I was upset about is when I came in on my second night I got a cookie from the front desk and I asked if you guys had any ice cream The restaurant had just closed the staff at the front desk told me if I went to the bar next they should be able to still go in the kitchen and get me some vanilla ice cream. I was told that since the kitchen had closed 10 minutes earlier. I could not get a scoop of vanilla ice cream that I was willing to pay for. And I also don’t understand why everyone else that was a wedding parties had a voucher for breakfast, but I was not given a voucher for breakfast. I paid for breakfast out of pocket.
Stayed 2 nights in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 24, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are sorry to hear that the staff interactions did not meet your expectations. These issues will be addressed as we strive to provide our guests with not only a clean but satisfying stay from staff interactions to the property itself. At our property, breakfast is not included, and vouchers are handed out to our guests who opt in for breakfast which can we have done directly with the property or while booking. It seems we missed the mark with providing ice cream, the restaurant closes at 10pm Mon- Sat and closes at 9pm on Sundays. We appreciate your honest feedback and hope that we may have another chance with you again in the near future! Have a great week.

8/10 Good

Gan Niu

My room had some smell.
Stayed 3 nights in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 24, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are sorry to hear that there were issues with smells coming from your room it seems we missed the mark during your stay. We appreciate your honest feedback and hope to have another chance with you again in the near future!

10/10 Excellent

alden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice folks in a nice place
Stayed 1 night in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so happy to hear that we met your expectations during your stay and glad our friendly staff were able to make your stay a great one! We appreciate your honest feedback and hope to see you again in the future!

10/10 Excellent

James

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy access to our meeting location. Friendly staff, very accommodating.
Stayed 1 night in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so happy to hear that we met your expectations and hope that we see you again in the near future! Have a great week thank you for your honest feedback!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North! We are so glad to hear that we met your expectations during your stay and hope to see you again in the near future. We appreciate your honest feedback, have a great rest of your week.

10/10 Excellent

Merrilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you again in the near future!

10/10 Excellent

Wendy

Business traveler
Staff is very helpful and friendly
Stayed 1 night in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 1, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are glad to hear that we met your expectations during your stay. We appreciate your honest feedback and hope to see you again in the near future!

8/10 Good

alena

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah K (Front Office Manager) on Oct 30, 2023
Thank you for choosing the DoubleTree Ann Arbor North. We are so glad to hear that we met your expectations during your stay. Thank you for your honest feedback and we hope to see you again in the near future!