Ratings based on 329 Verified Reviews

3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted May 13, 2017
The room was clean. The furniture was nice. I will stay here again
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 4, 2017 on Hotels
5 out of 5
by Antoine

Overall a good deal for Ann Arbor

Posted Jan 13, 2017 on Hotels
Excellent location for doing business in Ann Arbor. But you need a car unless you have someone to ride with. The room was rather large and with all usual amenities. The nearby shopping area has a convenience store and a couple of restaurants in case needed.
4 out of 5
by Debra

This traveler left a rating score only Posted Jan 8, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
by Carol

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
4 out of 5
by Carol

Convenient to Ann Arbor and Uof M ho d pitsl snd c

Posted Dec 26, 2016 on Hotels
Great relaxing stay...
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Hotel was good for price for attending UM Football game for our family. We got several rooms and were able to get them all together. Bar in lobby wasn't bad for food and drink selection. Recommend for family outings.
1 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
The staff were rude. When I tried to book over the phone they kept transferring me around and couldn't find the discount I was told I would get by the University because I was in town to take a class through the University. When I tried to tell them I'd already talked to one office and please don't transfer me again, the guy at the desk just cut me off. When i showed up and wanted to discuss the experience, the same guy was at the desk and just cut me off without listening and told me he didn't know anything about and wasn't involved. There was a weird guy standing by the checkin counter the whole time watching the staff but not saying anything. The infrastructure was terrible, but I've stayed in worse in India and China and stay was nicer because the staff understood that the customer ultimately pays for their salaries and they are very kind. The gym was terrible, very small, stuffy and smelly with worn out equipment. I think this hotel has a legacy group of U of M alum who come for games and so they don't worry about competing with other hotels nearby that are actually newer, nicer and friendlier like Residence Inn and Microtel. I would never, never stay there again.
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for your honest and detailed comments, I apologize that your experience with our staff and amenities offered an unsatisfactory stay and fell below your expectations. I have shared your review with our staff, we will take each point into consideration and review them. Thank you again, your feedback helps us continue to make our hotel and staff the best hotel that we can. I do hope that you will reconsider staying with us in the future, the opportunity to make it right would be our greatest pleasure. Regards, Guest Service Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2016 on Hotels