Exterior

Reviews of Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 654 reviews" "
Rating 8 - Good. 161 out of 654 reviews" "
Rating 6 - Okay. 34 out of 654 reviews" "
Rating 4 - Poor. 9 out of 654 reviews" "
Rating 2 - Terrible. 19 out of 654 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had a few issues during our two nights. The bathroom was dirty and the tub had hairs in it. The bathroom knob was falling off the door. The TV was broken. It was loud in the building. We could clearly hear our neighbors in the next room and the folks upstairs sounded like they were building a railroad with all the banging. The “free” breakfast was awful. Cold eggs and sausage. The sausage patties were a disgusting grey color that looked inedible. We will not be staying there again. Oh nearly forgot the thermostat had a motion sensor on it that would essentially turn the heat or air off if nobody moved in front of the thermostat after period of time so you constantly had to get up and wave your hand in front of it to get the heat or air to turn on.
Stayed 2 nights in Mar 2024
Response from Katelyn on Mar 25, 2024
Hello Andrew,I'm sorry to hear that your stay with us did not meet your expectations. We strive to provide the best possible stay for all of our guests, and we will use your feedback as an opportunity to coach our staff and make improvements. I will be sure to discuss your comments with the breakfast team. I would love the opportunity to discuss the issues with your thermostat with you further as our units do not have motion sensors on them.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on Mar 18, 2024
Thank you for the feedback on your recent stay with us! We hope to see you next time you are in the area!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Check in quick and easy. Breakfast very good.
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Feb 29, 2024
Thank you for your feedback on your recent stay with us, it is appreciated! We hope to see you again next time you are in the area!

8/10 Good

Richard

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Katelyn on Feb 25, 2024
Thank you for providing feedback on your recent stay with us. I'm so glad to hear that you had a great experience with our staff! We hope to see you again next time you are in the area.

8/10 Good

Lauri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Ann Arbor
Response from Katelyn on Feb 3, 2024
Thank you for your feedback on your recent stay with us!

10/10 Excellent

Brian M.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean and new looking.
Stayed 2 nights in Jan 2024
Response from Katelyn on Jan 29, 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area!

8/10 Good

Terry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a hockey party at the hotel they were in the lounge yelling even at 1pm. Staff should of told them to go to bed after 11 or keep the noise down
Stayed 1 night in Jan 2024
Response from Katelyn on Jan 28, 2024
Thank you for your feedback on your recent stay, and I apologize about the issues you experienced with the noise from the hockey group. I will be sure to work with our staff and make sure this is not an issue moving forward. I hope you will give us the opportunity in the future to provide you with the exceptional stay you can expect when you chose this hotel.

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furnace was very loud and was waking me up all night.
Stayed 3 nights in Jan 2024
Response from Katelyn on Jan 26, 2024
Thank you for your feedback on your recent stay with us, and I apologize for the loud heater in your room, I will be sure to look into this and make sure we can get that issue fixed! We are always striving to improve the experiences of your guests and feedback such as yours helps us to do that. We hope to see you again next time.

10/10 Excellent

Albert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will be back family had a great time
Stayed 1 night in Jan 2024
Response from Katelyn on Jan 4, 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you're in the area.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting from out of town, your location was the perfect fit.
Stayed 1 night in Dec 2023
Response from Katelyn on Jan 4, 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you're in the area.

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Katelyn on Dec 21, 2023
Thank you for your feedback on your recent stay with us! We are always striving to improve the experiences of our guests and feedback such as yours helps us to do that!

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served our needs. Very nice place. My family has stayed here more than once- always satisfied!
Stayed 1 night in Nov 2023
Response from Katelyn on Nov 28, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

8/10 Good

Rodrick

Liked: Cleanliness, staff & service
It was adequate, but the room seemed hastily prepared. Only one drinking water cup and I was hoping for a microwave. Hot tub was nice, but "things" were floating in it. Towels were Lilliputian. Breakfast was typical, but OK. A fruit salad would have been nice.
Stayed 1 night in Nov 2023
Response from Katelyn on Nov 16, 2023
Thank you for your recent stay with us. We are always striving to improve our guest experience and feedback such as yours helps us to do that! We hope that we will have the chance in the future to provide you with a more exceptional stay.

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not super close to Ann Arbor but close enough. A little more $$ than it is worth but it seems like game nights will be the same anywhere. Definitely a good alternative.
Stayed 2 nights in Nov 2023
Response from Katelyn on Nov 13, 2023
Thank you for staying with us! Your feedback is appreciated.

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023
Response from Katelyn on Nov 13, 2023
Thank you for staying with us! Your feedback is appreciated.

10/10 Excellent

Michelle, ATTLEBORO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Katelyn on Nov 13, 2023
Thank you for staying with us! Your feedback is appreciated.

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from The Front Desk Team on Oct 29, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area!

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2023
Response from Katelyn on Nov 13, 2023
Thank you for staying with us! Your feedback is appreciated.

10/10 Excellent

Rene

Stayed 2 nights in Oct 2023
Response from The Front Desk Team on Nov 5, 2023
Thank you for your feedback on your recent stay with us. We hope to see you again next time you are in the area!

8/10 Good

Sarika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Katelyn on Oct 13, 2023
Thank you for your feedback on your recent stay with us!

8/10 Good

Miguel

Traveled with family
Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Katelyn on Oct 13, 2023
Thank you for your feedback on your recent stay with us!

6/10 Okay

Rebecca

Traveled with family
Convenient to the intrastate.
Stayed 1 night in Aug 2023
Response from Katelyn on Oct 3, 2023
Thank you for your feedback on you recent stay with us!

10/10 Excellent

Shereef, Dearborn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was updated it maybe even brand new everything was clean and techie
Stayed 2 nights in Sep 2023
Response from Katelyn on Oct 3, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time!

6/10 Okay

Kevin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointed
The room was horrible as far as clean. There was broken glass in the corner of the bathroom, mold growing on the caulk in the bathroom. The pool and the hot tub was so dirty with scum on the side walls that people had names scraped into the scum.
Stayed 2 nights in Sep 2023
Response from Katelyn on Sep 25, 2023
Hello Kevin,I would like to apologize for the issues you experienced during your stay. We take feedback such as this very seriously and will look into the issues you have addressed with the housekeeping and maintenance departments.I hope you will give us a chance in the future to show you this is not the experience you can expect when you chose to stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
This was a nice clean place to spend an evening. The room was a good size and comfortable.
Stayed 1 night in Sep 2023
Response from The Front Desk Team on Sep 17, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

10/10 Excellent

Ayrel

Traveled with partner
Liked: Amenities
The suite was nice but there was mold in the bathroom around the shower and jetted tub, the complimentary breakfast was great better than some coney islands I’ve been to, the staff was great they were very quick with any requests and were always polite
Stayed 1 night in Sep 2023
Response from Katelyn on Sep 8, 2023
Thank you for your feedback on your recent. We are always looking to improve the experience of our guests and feedback such as yours helps us to do that. I will be sure to look into the issue with your bathroom!I am glad to hear that you enjoyed the other aspects of your stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Katelyn on Sep 8, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again in the future.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Updated
Stayed 2 nights in Sep 2023
Response from The Front Desk Team on Sep 17, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

4/10 Poor

Martha

Business traveler
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

JAVIER

Stayed 3 nights in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Krista

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super clean, easy check in, great location. Good free breakfast. Nice amenities. Beautiful king suite. Melissa on the front desk was super friendly at check in and easy check out as well. Definitely recommend!
Stayed 1 night in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Suzanne, Franklin

Traveled with partner
Disliked: Amenities
Could be cleaner. Hallway and elevator carpets needed vacuuming. Duvet cover was inside out. There was paper under the bathroom counter and dust that looked like plaster dust. There was dust around the lamp on the table by the tv. Shower could use an update. A lot of $ for that room. Expected more. Give up on the omelets—pitiful.
Stayed 1 night in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Chris

Stayed 1 night in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Patti, Kitchener

Stayed 2 nights in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jack

Stayed 1 night in Jul 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Katelyn on Aug 5, 2023
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the freeway. Rooms are comfortable and clean. Coffee maker didn't work. Shower tends to overflow into bathroom area.
Stayed 1 night in Jul 2023
Response from Katelyn on Aug 5, 2023
Thank you for your feedback, we are always looking for ways to improve the experiences of our guests and feedback such as yours helps us to do that!

8/10 Good

David A, West Bloomfield

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Katelyn on Aug 5, 2023
Thank you for staying with, we appreciate your feedback!

8/10 Good

Lynn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall very nice, but pool & whirlpool need a good cleaning
Stayed 1 night in Jul 2023
Response from Katelyn on Jul 22, 2023
Thank you for your feedback, we are always striving to improve the experiences of our guests and feedback such as yours helps us to do that!

10/10 Excellent

Statira

Stayed 3 nights in Jul 2023
Response from Katelyn on Sep 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

patrick

Traveled with group
Liked: Cleanliness
It was nice
Stayed 1 night in Jul 2023
Response from Katelyn on Jul 13, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

10/10 Excellent

Kathleen

Liked: Staff & service, property conditions & facilities
Very pleasantly surprised by the quality of the breakfast, cleanliness and attention from staff when we made requests for pillows and towels. Decent price and plenty of space. A good deal!!
Stayed 2 nights in Jul 2023
Response from Katelyn on Jul 13, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in Rm 226, it was a handicapped Rm / jetted tub. The only complaints I’d have would be, there needs to be a slip mat in the shower, and a couch in living room area instead of the very uncomfortable chairs we sat in to watch evening tv. Geneva checked us in on Friday, and she was very friendly, and helpful, also the immediate entrance to the lobby smelled amazingly clean. We will pick this hotel again on our next stay to Ann Arbor. Thanks for a great experience.
Stayed 2 nights in Jul 2023
Response from Katelyn on Jul 13, 2023
Thank you for your feedback on your recent stay with us! We are always striving to improve the experiences of our guests and feedback such as yours helps us to do that. We hope to see you again next time you are in the area.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning staff were exceptional and guest oriented.
Stayed 2 nights in Jul 2023
Response from Katelyn on Jul 13, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Super clean and the breakfast was amazing!! All of the staff was very friendly.
Stayed 3 nights in Jun 2023
Response from Katelyn on Jul 13, 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading Room Titles
The hotel itself was just fine. Clean and nice sized room. However, the room I booked was called a Suite, but in reality it was a king room with a single chair. When I asked the front desk agent, who was nice enough, she said that was what I booked and a suite meant that "it was an adjoining room." Now I have stayed in enough hotels to know what an adjoining room is and what a suite is. Left a bad taste.
Stayed 1 night in Jun 2023
Response from Katelyn on Jul 13, 2023
Thank you for your feedback on your recent stay with us! I do apologize for the issues you experienced with your room type, unfortunately the majority of the suites we offer do not have the door you had been looking for. I do apologize if the desk agent was not explaining this well. We hope to see you again next time you are in the area.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Katelyn on Jul 7, 2023
Thank you for your feedback, it is appreciated! We hope to see you again next time you are in the area.

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from Katelyn on Jul 22, 2023
Thank you for staying with us!