Ratings based on 136 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, restful sleep. Quiet!

Posted Jan 9, 2017
Short, family weekend. Accommodations for Sunday brunch was wonderful.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
We are delighted to hear about your recent stay with us and truly appreciate your feedback. Thanks for letting us know that you enjoyed our brunch, I will share that with our Chef and kitchen staff! Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Dec 12, 2016
Pros: The staff was extremely friendly and welcoming right when you come in the doors. The room was clean and neat.
Cons: Vacuum the elevators - they were dirty and not like it just happened, but it was a continuous build up of fluff and crumbs and things.
Location: Downtown Ann Arbor is great - a million places to eat of all variety and things to do options are endless; bar hopping, go see a play or movie, shop.
Excellent stay! Was only there one night, but the staff was extremely friendly, the room was clean and the hotel was in a great location. Very quiet and peaceful. Would definitely stay there for longer if ever needed because they have a pool and gym to use.
Comment from Hotel Management
Dec 22, 2016 by Susan Sereno, Hotel Management
Dear Guest; We are thrilled to receive your five star rating, thank you!!! We appreciate the feedback and your patronage! Please come back again! Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Staff were very helpful. Food was very good. Nice choice of wines!
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
We are happy to hear that you enjoyed your time with us. Thank you for letting us know! Best Regards, Susan
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
Pros: have stayed here before- clean and comfortable and close to my family
Cons: chair in room was very woren
very clean and comfortable but there was a Michigan home football game so a little noisy
Comment from Hotel Management
Nov 23, 2016 by Susan Sereno, Hotel Management
Thank you for leaving us your honest feedback regarding your recent stay experience. We are also looking forward to no more worn chairs as our next renovation is scheduled to begin in 2017. Look for more information forthcoming. Thanks again and we look forward to your next visit to Ann Arbor. Best Regards, Susan
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 23, 2016
Only complaint is that the doors were flimsy and couldn't dead bolt the door.
Comment from Hotel Management
Oct 24, 2016 by Susan Sereno, Hotel Management
Thank you very much for your kind feedback. Our door are self locking and are solid so, there may have been a malfunction with you door. We will make sure to check and fix this for our next guests. Thank you again for letting us know. We hope to see you again soon. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the better hotels in the Ann Arbor area.

Posted Sep 12, 2016
Nice hotel with a bar and restaurant and a small indoor/outdoor pool. It's a bit of a drive to the center of Ann Arbor, so you'll need a rental car. The rooms were nice and the beds comfortable.
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us a review regarding your recent stay at the Sheraton Ann Arbor. Your opinion is very important to us as is your business. We look forward to having you as our guest again in the future. Thanks again, Susan
2 out of 5
by A verified traveler

Posted Sep 9, 2016
Stayed there for one nigh. Decent location. Bad check in staff. Had a first floor room.
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Thank you for leaving us a review regarding your recent visit to the Sheraton in Ann Arbor. I am very sorry that our check in staff did not meet your service expectations. We will work on our hospitality training. We hope you will choose the Sheraton when next you are traveling to Ann Arbor. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2016
Pros: Bed was very comfortable .
Location: Easy access to the highway across the street from the mall and wide range of restaurants. Very close to the University of Michigan.
Everything was well done. The staff is friendly, The hotel was clean in the room exceptionally well appointed
Comment from Hotel Management
Sep 17, 2016 by General Manager , Hotel Management
Thank you very much for letting us know how your recent visit was at the Sheraton in Ann Arbor. We are so happy to learn that it was a pleasant experience. We look forward to your next visit. Best Regards, Susan
4 out of 5
Recommended
for Everyone
by A verified traveler

Fine but rude off-putting question from front desk

Posted Aug 1, 2016
Totally fine stay but when checking in, there is nothing more rude and offputting and unwelcoming than, upon check-in the front desk asks "...and what time will you be checking out?" It's like I'm not even in the room yet and they are wondering how soon I'm getting the hell out?!? Horrible policy... I honestly didn't have an answer except, "well what time IS check out?" Whereupon he stated between 11 and 12 o'clock... "Well then, uh... between 11 and 12 o'clock!" Jeezus Cripes!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear recent guest; I am so sorry that you were offended by our front desk associates departure question. We actually ask this question for the benefit of our guests. If we know what time you will be checking out we will prevent housekeeping form coming to your room before your scheduled departure time and allow them to work on the early departures first. We will certainly work with our front desk associates to ensure that we properly communicate our motives in the future. Thank you for your valuable feedback. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, staff and close to varies things

Posted Jul 26, 2016
Pros: The room and location in the city
Location: Briarwood mall and we were there for the Art Fair
I stayed three days and enjoy each day. The hotel is clean, quiet and has excellent service.
Comment from Hotel Management
Jul 29, 2016 by General Manager, Hotel Management
Thank you for your positive comments about your recent stay at the Sheraton in Ann Arbor. We truly appreciate your comments and look forward to having you as our guest again in the future. Best Regards, Susan