Fine but rude off-putting question from front desk
Posted Aug 1, 2016
Totally fine stay but when checking in, there is nothing more rude and offputting and unwelcoming than, upon check-in the front desk asks "...and what time will you be checking out?" It's like I'm not even in the room yet and they are wondering how soon I'm getting the hell out?!? Horrible policy... I honestly didn't have an answer except, "well what time IS check out?" Whereupon he stated between 11 and 12 o'clock... "Well then, uh... between 11 and 12 o'clock!" Jeezus Cripes!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear recent guest; I am so sorry that you were offended by our front desk associates departure question. We actually ask this question for the benefit of our guests. If we know what time you will be checking out we will prevent housekeeping form coming to your room before your scheduled departure time and allow them to work on the early departures first. We will certainly work with our front desk associates to ensure that we properly communicate our motives in the future. Thank you for your valuable feedback.