Ratings based on 449 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Close to family

Posted Mar 5, 2017
Visited our grandkids. Hotel very nice and clean. In quiet area but close to a mall.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Comfortable and good location

Posted Feb 20, 2017
Very pleasant stay and staff. I liked the location as short distance to all town. Good breakfast choices.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for your recent review! It was our sincere pleasure to have you as our guest. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the stadium and right off the highway.

Posted Feb 5, 2017
Very clean and safe location. We will be returning.
Comment from Hotel Management
Feb 23, 2017 by Susan - General Manager , Hotel Management
Thank you for letting us know about your Sheraton Ann Arbor experience. We appreciate your business and look forward to your return. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Choose this hotel if visiting Ann Arbor

Posted Jan 31, 2017
Pros: Very clean and modern-looking.
Cons: Lower the price a bit more
This hotel is beautiful, safe, clean. The hotel bar/restaurant was very good. The gym and pool were fantastic. The room was very clean and I loved the modern look. Staff went above and beyond to help me when needed. I didn't want to leave!
Comment from Hotel Management
Jan 31, 2017 by General Manager , Hotel Management
Dear Recent Guest; Thank you so much for taking the time to leave us a detailed review regarding your time with us. Nothing makes us happier than to hear that our staff went above and beyond for you! Anything can be accomplished with effort and kindness, thanks for letting us know!!! Best Regards, Susan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, restful sleep. Quiet!

Posted Jan 9, 2017
Short, family weekend. Accommodations for Sunday brunch was wonderful.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
We are delighted to hear about your recent stay with us and truly appreciate your feedback. Thanks for letting us know that you enjoyed our brunch, I will share that with our Chef and kitchen staff! Best Regards, Susan
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Great except for fire alarm at 1:59 am
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear recent guest; Thank you for leaving us a star review in spite of the fire alarm. I apologize for this disturbance, sometimes we cannot control the alarm if something may sets it off. We can only hope to recover as quickly as possible. We appreciate your business and hope to have you as our guest again. Thank you, Susan
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
the hotel had us as a vip stay - they were so warm and welcoming. the extra little touches like the fruit/nut tray in the refrigerator were the best. the pool area was super clean.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest; It was our pleasure to have you as our VIP guest of the day! We appreciate your business and look forward to your next stay in Ann Arbor. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Dec 12, 2016
Pros: The staff was extremely friendly and welcoming right when you come in the doors. The room was clean and neat.
Cons: Vacuum the elevators - they were dirty and not like it just happened, but it was a continuous build up of fluff and crumbs and things.
Location: Downtown Ann Arbor is great - a million places to eat of all variety and things to do options are endless; bar hopping, go see a play or movie, shop.
Excellent stay! Was only there one night, but the staff was extremely friendly, the room was clean and the hotel was in a great location. Very quiet and peaceful. Would definitely stay there for longer if ever needed because they have a pool and gym to use.
Comment from Hotel Management
Dec 22, 2016 by Susan Sereno, Hotel Management
Dear Guest; We are thrilled to receive your five star rating, thank you!!! We appreciate the feedback and your patronage! Please come back again! Best Regards, Susan
5 out of 5
by A verified traveler

Conference Travel

Posted Dec 7, 2016 on Hotels
Staff was incredibly helpful and friendly. Very nice people as well as accommodating. I WILL be staying here again next time I am in the area.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thanks for taking the time to let us know that we exceeded your expectations. We look forward to having you as our guest again in the future. Best Regards, Susan
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Staff were very helpful. Food was very good. Nice choice of wines!
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
We are happy to hear that you enjoyed your time with us. Thank you for letting us know! Best Regards, Susan