Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

One of the better hotels in the Ann Arbor area.

Posted Sep 12, 2016
Nice hotel with a bar and restaurant and a small indoor/outdoor pool. It's a bit of a drive to the center of Ann Arbor, so you'll need a rental car. The rooms were nice and the beds comfortable.
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave us a review regarding your recent stay at the Sheraton Ann Arbor. Your opinion is very important to us as is your business. We look forward to having you as our guest again in the future. Thanks again, Susan
2 out of 5
by A verified traveler

Posted Sep 9, 2016
Stayed there for one nigh. Decent location. Bad check in staff. Had a first floor room.
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Thank you for leaving us a review regarding your recent visit to the Sheraton in Ann Arbor. I am very sorry that our check in staff did not meet your service expectations. We will work on our hospitality training. We hope you will choose the Sheraton when next you are traveling to Ann Arbor. Best Regards, Susan
5 out of 5
by A verified traveler

Posted Sep 9, 2016
Pros: Bed was very comfortable .
Location: Easy access to the highway across the street from the mall and wide range of restaurants. Very close to the University of Michigan.
Everything was well done. The staff is friendly, The hotel was clean in the room exceptionally well appointed
Comment from Hotel Management
Sep 17, 2016 by General Manager , Hotel Management
Thank you very much for letting us know how your recent visit was at the Sheraton in Ann Arbor. We are so happy to learn that it was a pleasant experience. We look forward to your next visit. Best Regards, Susan
1 out of 5
by A verified traveler

크레임청구

Posted Sep 4, 2016
Checkout때 옷장에 옷을두고 나와서 전화후 바로 픽업하러갔으나 옷은 오물에 오염되고 벨트를 분실하여 항의하고 기다는중?? 도저히 이해가 않되는 호텔씨스템입니다
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Sir, I am so sorry that we were not able to locate your lost items. We will continue to look to see if your belt is recovered. Best Regards, Susan
4 out of 5
by A verified traveler

Fine but rude off-putting question from front desk

Posted Aug 1, 2016
Totally fine stay but when checking in, there is nothing more rude and offputting and unwelcoming than, upon check-in the front desk asks "...and what time will you be checking out?" It's like I'm not even in the room yet and they are wondering how soon I'm getting the hell out?!? Horrible policy... I honestly didn't have an answer except, "well what time IS check out?" Whereupon he stated between 11 and 12 o'clock... "Well then, uh... between 11 and 12 o'clock!" Jeezus Cripes!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear recent guest; I am so sorry that you were offended by our front desk associates departure question. We actually ask this question for the benefit of our guests. If we know what time you will be checking out we will prevent housekeeping form coming to your room before your scheduled departure time and allow them to work on the early departures first. We will certainly work with our front desk associates to ensure that we properly communicate our motives in the future. Thank you for your valuable feedback. Best Regards, Susan
5 out of 5
by A verified traveler

Beautiful hotel, staff and close to varies things

Posted Jul 26, 2016
Pros: The room and location in the city
Location: Briarwood mall and we were there for the Art Fair
I stayed three days and enjoy each day. The hotel is clean, quiet and has excellent service.
Comment from Hotel Management
Jul 29, 2016 by General Manager, Hotel Management
Thank you for your positive comments about your recent stay at the Sheraton in Ann Arbor. We truly appreciate your comments and look forward to having you as our guest again in the future. Best Regards, Susan
5 out of 5
by A verified traveler from chicago, il

Nice hotel but away from campus

Posted Jul 26, 2016
The room was clean, parking was convenient, good coffee maker in the room and refrigerator. Beds were very comfortable withgreat quilts.
Comment from Hotel Management
Jul 29, 2016 by General Manager, Hotel Management
Dear Guests; Thank you for letting us know that you enjoyed your stay at the Ann Arbor Sheraton. The basics are important to us; clean, friendly, and comfortable, are our first priority. I am happy to let our staff know that we achieved our goal! It is also important for us to always exceed your expectations so if there is anything that we can do better for your next stay please let us know. Thanks again for your comments. Best Regards, Susan
3 out of 5
by A verified traveler

Posted Jul 7, 2016
Hotel was old and run down. There were empty soda cans and dirty dishes on the tables in the hallway. My television didn't work; the a/c gave off an odor as if something was burning and there was someone else's wash cloth in the shower. I chose not to shower until I got home.
Comment from Hotel Management
Jul 13, 2016 by Susan , Hotel Management
Dear Anonymous; On behalf of all the associates at the Ann Arbor Sheraton, I would like to extend my most sincere apology for your recent unpleasant experience. We will work hard to fix these issues and thank you for letting us know what we need to do better. We value your feedback and your continued business. Best Regards, Susan
5 out of 5
by A verified traveler from Indianapolis, IN

great location

Posted Apr 26, 2016
Pros: The breakfast was delicious and room service wonderful. The room was kept clean and equipped.
Cons: We had no cause for anything else while staying.
Location: We were so close to restaurants and gas stations and any type of store that it was a pleasure to stay there.
We had to attend a graduation at UMich and visit some relatives in Novi. We were able to be close enough to both locations so we did not have to leave real early for the events. We even had time to go to Detroit. We needed three rooms, and we had no trouble using our reservations.
Comment from Hotel Management
May 9, 2016 by General Manager , Hotel Management
Dear Guest; Thank you for leaving us a positive review. Congratulations on your recent graduate! We look forward to your next stay with us! Best Regards, General Manager
4 out of 5
by A verified traveler from NY

Nice hotel close to Univ. of Michigan

Posted Apr 26, 2016
Pros: very comfortable beds, big room, didn't hear other patrons in surrounding rooms.
Cons: doors are very loud when close.
Stayed here because the hotel we normally stay at was full. Very pleasantly surprised. Will stay here all the time now.
Comment from Hotel Management
May 9, 2016 by General Manager , Hotel Management
Dear Sir or Ma'am; Thank you for leaving us a review regarding your recent stay. We are happy that you chose the Sheraton and it will be our most sincere pleasure to have you as our guest again in the future! Thanks for sharing! Best Regards, General Manager