Ratings based on 232 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Holland,MI

Great Staff and Facilities

Posted Sep 12, 2017
Pros: The comfortable atmosphere while stil feeling upscale from cookie cutter hotels.
Location: The hotel is close to shopping, the campus and the U of M medical campus.
The staff at the Kensington are welcoming and gracious. We have now found our "go to" hotel in Ann Arbor. The rooms are clean and comfortable and the location is convenient to all of our needs in Ann Arbor.
Comment from Hotel Management
Sep 15, 2017 by Front Desk, Hotel Management
Thank you for staying with us and for providing your feedback! We look forward to your future stays with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Farr West, UT

Great place. Close to Freeway and the Big House!

Posted Sep 12, 2017
When I booked this room at the ridiculously low price I did I thought well it'll be less than optimal place. Nope I was a great place to stay. First right off the exit so you can get on and off the freeway to Detroit or Toledo depending on where you're going. It's across from a mall and in walking distance of half a dozen restaurants. On Saturday there is a bus to take you to the BIg House as driving in Ann Arbor on gameday is impossible. The staff was fantastic and very helpful. Room was very clean and I want to give them an extra big props as our room was always so clean when wed come back from our adventures. The restarting attatched had a great breakfast I know they had other meals but we hit them up for breakfast once and was happy.
Comment from Hotel Management
Sep 15, 2017 by Front Desk, Hotel Management
Thank you so much for your feedback! We appreciate you staying with us and are so glad you loved the convenience of our hotel! We look forward to your future reservations!
3 out of 5
by A verified traveler from Deerfield, IL

Hotel ceilings and fixtures too low!

Posted Sep 11, 2017
Aside from the beautiful new decor and friendly staff, the independent owners made a terrible mistake in leaving the original ceiling heights and tiny elevators in this hotel. My spouse who is 6'4" had to duck in the hallways to avoid hitting his head on smoke alarms. I am much shorter at 5'5" and I could touch the ceiling with my hand indicating extremely low head room. Room sink height was also too low and he had duck avoid hitting head on light fixture above sink. Likewise, the shower head was way too low for either of us. Hallways have beautiful carpeting but our rolling travel bags would not roll easily along the floor. Overall, the amenities in this hotel are only really suitable to extremely short individuals. If you are over 5' 5", I would chose another place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Modern chic hotel with lots of weddings and space for conference/meetings. A little awkward to drive to hotel from the freeway because the entrance is via mall parking lot entrance.
Comment from Hotel Management
Sep 16, 2017 by Front Desk, Hotel Management
Thank you so much for providing your feedback! We appreciate you staying and look forward to your future reservations!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fairfield, CT

Nice hotel. About 15 min from u mich/Ann Arbor.

Posted Sep 7, 2017
Pleasant staff. Decent size rooms. Pull out couch only sleeps one! Hotel is in same complex as mall.
Comment from Hotel Management
Sep 16, 2017 by Front Desk, Hotel Management
Thank you for providing your feedback ctmom66! We truly appreciate it and thank you for staying here! We are glad that our staff were so pleasant for you!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel

Posted Sep 6, 2017
I love the free sparkling wine they offer in the lobby and the wonderful indoor pool!!!
Comment from Hotel Management
Sep 16, 2017 by Front Desk, Hotel Management
Dear Rebecca, Thank you for the wonderful review! We are so glad to hear that you enjoyed the complimentary drink at check-in and that you love our enormous pool! Come back and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from BC

Posted Sep 3, 2017
We lived the hotel for 6 nights. We used up soap, hand lotion and asked to get new ones but they ignored. we don't have soap and hand lotion for remaining 4 days until I complained to the front desk. Also, tissue paper box was empty for 5 days, I have to use toilet paper instead. we paid $200 per night and room cleanliness is not worth it. Other than this, the hotel overall is nice, Deduct one star due to room cleanness.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Nice Hotel, Clean, friendly staff, free WiFi everywhere.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Posted Aug 28, 2017
Kids are all about the pool when staying at hotels. And The Kensington has a nice one, (along with a hot tub) so they were happy! Their old man liked the comfortable beds! :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Posted Aug 27, 2017
Very comfortable great bed linens, hot shower new carpeting good HVAC
Comment from Hotel Management
Sep 20, 2017 by Front Desk, Hotel Management
Thank you for your feedback and for staying!