Hotel is right by highway and very very noisy. We booked this hotel because we were traveling with an infant. Hotel was advertised as a non smoking hotel, upon checking into our room there was a device cleaning the air, this should have been our first sign. Guest staying below us was smoking in hotel room and it was coming up through the bathroom vent. Staff offered to move us at 10pm once our daughter was asleep, when I woke in the middle of the night or room was filled with smoke. I guess we were perplexed why the guest wasn't asked to stop smoking. We were moved the next day to another noisy room. We just accepted the way things were.
Comment from Hotel Management
Jun 1, 2016 by Heidi M, Hotel Management
I would like to thank you for leaving us your feedback on Expedia from your recent stay here at the TownePlace Suites by Marriott in Ann Arbor, I am deeply disappointed to read that we let you down during your time with us. I sincerely apologize that you did not not sleep well due to the smell of smoke and the highway noise. This is completely unacceptable. Transferring rooms seemed like the quickest resolution for us to help get your infant out of the room that smelled of smoke. Upon further investigation we found out that the smoke was not the room directly below you. We do our best to ensure that our hotel is smoke free and during your recent stay we were unable to do so. Being in our convenient location next to I-94, We do provide white noise machines at the front desk. The machines are complimentary for your length of stay and will greatly reduce any highway noise.
Again, thank you for your feedback and we hope that you will give us another try the next time you are in the area.
Sincerely, Heidi M