Ratings based on 1,177 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Fine

Posted Nov 20, 2016
Breakfast buffet--eh! Hotel staff, exceptionally nice
Comment from Hotel Management
Nov 22, 2016 by elsa, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us. We appreciate it. We hope to see you soon again. Have a lovely day. Thank you Elsa
2 out of 5
by A verified traveler from rye brook, United States of America

Better as the Sheraton.

Posted Nov 7, 2016
Location: Well located - close to our son's home.
I don't know what happened in one year, but the Crowne Plaza was a great disappointment to us. It needs a facelift BADLY - worn and dirty carpets; incredibly low sink in the bathroom; it was wet and dirty in the elevator and it was not raining outside; will stick with other places we have been before.
Comment from Hotel Management
Nov 9, 2016 by elsa, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us and we appreciate it. We sincerely apologies for the inconvenience you had during your stay. This is norm for our hotel. I have followed up with the department heads taking corrective action towards this matter. Again, we sincerely apologies for the inconvenience. We hope to see you soon again, so you can give us another chance to exceed your expectations. Have a lovely week. Thank you Elsa
4 out of 5
by A verified traveler from Hudson Valley, NY

Very nice property. Excellent staff

Posted Oct 3, 2016
Pros: Staff. The STAFF was excellent.
Cons: Overall, no real suggestions!
Location: Annapolis and the great area are fantastic.
Very enjoyable stay. The staff made the whole weekend. Friendly, professional, and we traveled with our dog and the property worked well for pet travel.
Comment from Hotel Management
Oct 5, 2016 by elsa, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. We are thrilled to learn that you enjoyed your stay at the Crowne Plaza Annapolis. It is our goal to exceed your expectations. We hope to see you soon again. Have a lovely day. Thank you Elsa
3 out of 5
by A verified traveler

Pleasant hotel

Posted Sep 19, 2016
Pros: Temperature controls on the wall. Life guard at the pool.
Cons: Beds could be bigger. Ash trays could be supplied at pool patio. Could have Keurig coffee in room for Keurig coffee maker instead of coffee packets.
Pleasant hotel. Beds too small. Could have at least queen size beds for the money. Employees are the best. Willing to help with a smile.
Comment from Hotel Management
Sep 20, 2016 by elsa, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. We appreciate it. Your feedback is very important to us. We apologies for the inconvenience you had during your stay. Please forgive us. We hope to see you soon again. Have a lovely day. Thank you Elsa
3 out of 5
by A verified traveler from Long Island

nice hotel 10 mins away from Annapolis

Posted Sep 19, 2016
Pros: Position and overall cleanliness
Location: Close by Annapolis, where you can hang around the harbor and dine in one of the many restaurants in the area.
1 night stay on a Saturday. Overall positive stay. Unfortunately we had noisy neighbors.Walls don't seem to be doing a lot in isolating sound... Remote control not in the room. Swimming have only regular chairs (no beach chairs)... Breakfast not included is something I personally do not understand...
Comment from Hotel Management
Sep 20, 2016 by elsa, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us and we appreciate. We hope to see you soon again. Have a lovey day. Thank you Elsa
5 out of 5
by A verified traveler

Quick Stay

Posted Sep 19, 2016
Pros: Room was clean and tidy.
Cons: An exhaust fan in the bathroom would be nice to help clear out excess moisture.
Stayed for one night and was impressed by how nice the accommodations were for the price.
Comment from Hotel Management
Sep 20, 2016 by elsa, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us and we appreciate it. We are thrilled to learn that you enjoyed your stay with us at the Crowne Plaza Annapolis. We hope to see you soon again. Have a lovely day. Thank you Elsa
4 out of 5
by A verified traveler from Kansas

Posted Sep 10, 2016 on Hotels
The drain on sink and rub were slow to drain and the toilet wouldn't flush after the first time. Took at least 30 minutes (literally!) to fill!!
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. Your feedback is very important to us. We appreciate it. Have a lovely day. Thank you Elsa
4 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete the survey. We appreciate it. Have a lovely day. Thank you Elsa
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to complete the survey. We appreciate it. It is our pleasure to serve you at Crowne Plaza Annapolis. We hope to see you soon again. Have a lovely day. Thank you Elsa
3 out of 5
by A verified traveler from New Jersey

Last minute overnight visit to Annapolis

Posted Sep 5, 2016 on Hotels
Visiting the town of Annapolis was fun and many choices for eating and shopping . Lovely town; clean and friendly people.
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Valued Guest, We appreciate your feedback. Thank you so much for taking the time to complete the survey. Have a lovely day. Thank you Elsa