Ratings based on 348 Verified Reviews

2.9 out of 5
35% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Good location below average hotel

Posted Apr 22, 2018
Pros: Convenient location.
Cons: Better maintenance, adequate breakfast, provide at least bare essentials.
Staff was friendly did all they could with what they had to work with. TV did not work moved to another room, many outlets not covered. Free breakfast was coffee and a few energy bars very sparse and disappointing. Very minimal accomodations not even a paper cup provided to drink from.
Comment from Hotel Management
Apr 23, 2018 by Hotel Management, Hotel Management
Thank you for your valuable feedback. Although you liked our location, we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
3 out of 5
by A verified traveler from massachusetts

Close to hospital

Posted Apr 12, 2018
Location: Close to hospital, shops and restaurants.
Was a cheaper option to stay close to Anne Arundel Hospital. Room bed was comfortable. Room itself was shabby. Missing a cabinet door over the kitchen sink. Bathroom sink did not have a working faucet or a door. They allow pets and there was a room with a dog that barked a lot.
Comment from Hotel Management
Apr 12, 2018 by Hotel Management, Hotel Management
Ron, thank you for staying with us. We are glad to read you had an overall nice time with us and that you liked our convenient location. That being said, we are sorry for the issues you encountered in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Nice to look at

Posted Apr 9, 2018
Rude staff uncomfortable beds very noisy they allow pets and dogs run rampant down the halls barking at guests
Comment from Hotel Management
Apr 9, 2018 by Hotel Management , Hotel Management
It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Bad experience

Posted Apr 8, 2018
The hotel check in woman was excellent but the room was dirty. The handle was broken on the sink. There was no mattress pad. There weren’t any linens for the pull out couch.
Comment from Hotel Management
Apr 9, 2018 by Hotel Management, Hotel Management
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Up dated

Posted Mar 14, 2018
didn't have wash clothes, had to buy my own toilet paper because they had none, housekeeping don't clean rm nor do they bring clean lining smh
Comment from Hotel Management
Mar 16, 2018 by Hotel Management, Hotel Management
Sharon, thanks for taking the time to evaluate your experience. We sincerely apologize for the lack of in-room amenities while you were here. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests. Towels and linens are to be exchanged at the front desk anytime and offered complimentarily. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Ontario, Canada

Posted Mar 13, 2018
We arrived at the Enxtended Stay America the night of our reservation, which we had booked more than a month in advance , and they had not reserved a double room for us. We had 5 people, so they offered us 2 single queens rooms, but they were down the hall from each other. We took them, but only because we had been travelling all day and the whole family was exhausted. When we got to the first Queen room, the bathroom door was missing, the bathroom faucet was busted. There was no bedding for the pull out couch and the locking mechanism was broken off. To say the least this facility has a maintenance issue. To top it all off the neglected to provide housekeeping service between nights. Not impressed.
Comment from Hotel Management
Mar 15, 2018 by Hotel Management, Hotel Management
We sincerely apologize for difficulties you encountered during while being here. This is not the level of facilities and service we generally provide, and it certainly does not meet our standards. We are meeting with the concerned staff members to discuss these situations and reiterate the importance of impeccable customer service and attention to detail. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Mar 5, 2018
Front desk staff were friendly, room wasn't great though. Towels were worn out, room was dirty, overall not the best stay. Breakfast was disappointing as well. Desk staff did everything in their power to make our stay comfortable, but the management seemed to have overbooked the hotel for the night which led to some check in problems when we arrived.
Comment from Hotel Management
Mar 6, 2018 by Hotel Management, Hotel Management
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

great location to get to Navy Marine corp stadium

Posted Mar 5, 2018
the pull out bed did not have sheets, pillows, or blankets. at 1 in morning had to make do. was not impressed.
Comment from Hotel Management
Mar 6, 2018 by Hotel Management , Hotel Management
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. Having said that, we understand your disappointment and frustration when you realized the bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest depart to ensure cleanliness for the next guest. Thank you for your feedback, and we hope you will stay with us again soon! Sincerely, Hotel Management
1 out of 5
by A verified traveler

Terrible

Posted Feb 19, 2018
Terrible everything I’m the room was broken the people at the front desk were no help at all
Comment from Hotel Management
Feb 21, 2018 by Hotel Management, Hotel Management
We want to apologize for the issues you had in your room and for our team’s less than satisfactory response to your service requests. Rest assured that we take these reviews seriously. Your comments have been shared with the appropriate departments and team members to address these issues so that they do not happen again. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel close to everything grocety & mall no

Posted Jan 31, 2018
Housekeeping dont come everyday. Butbyou can request if you need one.
Comment from Hotel Management
Feb 1, 2018 by Hotel Management, Hotel Management
Maria, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management