Cozy and Intimate
Posted Dec 21, 2016
Location is very good in terms of proximity to the port, old town, restaurants, and shopping areas which are within walking distance. Getting to and from the hotel can be challenging for those who may have limited mobility or health issues as it requires either climbing stairs or walking longer distance to get to the Main Street level. Although there were some minor inconveniences the staff were very respectful, friendly and tried their best to accommodate needs like wifi connectivity in the guest rooms or availability of a fucnctioning credit card machine.
There seems to be a cultural gap when it comes to managjng customer service expectations. For example, buffet breakfast is provided according to the staff from 6:30 am till 10 am. However on my departure date on a Saturday, restaurant staff didn't arrive till 7:15 am. When I asked the front desk person about availability of breakfast he informed me it's from 7:30 am. Not sure whether there was a language barrier/miscommunication when I checked in!
Wifi network was not working in my room, which was supposed to be available according to the advertised information. Although the staff made a good effort to provide a functioning wifi network later, it didn't reach the third floor where I stayed and asked me to come down to the lobby to use it. Somewhat of an inconvenience but the staff apologized and demonstrated limited attention to whether this was a suitable solution.
Overall, my experience was very good.