Exterior

Reviews of Alp Pasa Hotel - Special Class

4 out of 5
Alp Pasa Hotel - Special Class
Barbaros Mah. Hesapçi Sk. No:30, Kaleiçi, Antalya

Reviews

7.6

Good

Rating 10 - Excellent. 142 out of 444 reviews" "
Rating 8 - Good. 150 out of 444 reviews" "
Rating 6 - Okay. 85 out of 444 reviews" "
Rating 4 - Poor. 41 out of 444 reviews" "
Rating 2 - Terrible. 26 out of 444 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Traveled with group
Very helpful staff. The rooms were clean and very comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Lawrence

Stayed 1 night in Nov 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Pool opening times. Should be over 18:00
Stayed 3 nights in Oct 2023
Response from Rıfkı on Oct 19, 2023
Dear Angel,Thank you very much for taking the time to share your feedback with us. We're delighted to see that you've rated us 5 out of 5 on Expedia!We appreciate your comments about the pool opening times. We understand the importance of having the opportunity to enjoy the pool area, especially during the warmer seasons. Please note that our normal pool closing time is at 6 PM to ensure we can maintain the area properly for your safety and enjoyment.Your feedback is valuable to us and we will take it into consideration as we continuously strive to improve our guest experience.We hope to have the pleasure of welcoming you back again soon.Warm regards,Rıfkı AgalarHotel Manager

6/10 Okay

graham

Liked: Staff & service
Really old historic hotel difficult to maintain but just looking a little tired now
Stayed 7 nights in Oct 2023
Response from Rıfkı on Oct 12, 2023
Dear Graham,First and foremost, thank you for choosing to stay with us and for taking the time to share your feedback. We take great pride in our hotel's rich history, which indeed spans many years, and we always strive to preserve its unique charm. We acknowledge the challenges that come with maintaining such a historic establishment, but rest assured, we are continuously working to enhance our guest's experience while still retaining the hotel's heritage.I appreciate your honest observation, and it gives us an opportunity to reflect and improve. Please know that we are dedicated to upholding high standards and we will certainly take your feedback into account as we plan future refurbishments.We hope that, despite the areas where we did not meet your expectations, you were able to enjoy the many positives that our hotel and its strategic location offer. Thank you once again, Graham. We hope to have another opportunity to host you, showcasing our improvements and ensuring a more seamless experience.Warm regards,Rıfkı AgalarHotel Manager

6/10 Okay

Iffat Mohd Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rıfkı on Oct 29, 2023
Dear Iffat Mohd Jamil,Thank you for taking the time to rate your stay at Alp Paşa Hotel. We appreciate your feedback.We noticed that you rated your experience with us as 3 out of 5, and we would like to understand more about your stay and how we could have made it better for you. Our guests’ satisfaction is of the utmost importance to us, and we are committed to addressing any issues or concerns our guests may have.Please feel free to reach out to us directly and provide more details about your stay. We value your feedback as it helps us identify areas for improvement, and we are keen to resolve any issues you might have experienced.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,Rıfkı AgalarHotel Manager

8/10 Good

Gita

Stayed 3 nights in Sep 2023
Response from Rıfkı on Sep 27, 2023
Dear Gita,Thank you for taking the time to rate your stay with us on Hotels.com. We are genuinely delighted to see such a positive rating.While your review didn't include specific comments, we greatly appreciate the high score you've given us. It is heartening to know that we could provide an experience that met your expectations.Your feedback serves as an encouragement to our team, reinforcing our commitment to delivering exceptional service to our esteemed guests.We look forward to the opportunity to welcome you back in the near future. If you have any suggestions or additional feedback during your next visit, please don’t hesitate to share; we’re always keen to improve.Warm regards,Rıfkı AgalarHotel Manager

10/10 Excellent

Aamar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, loved our stay here, it's a place we have stayed before and still to this day amazed by the architecture, the staff are brilliant and the owner Also is great owner who personally welcomes guests
Stayed 3 nights in Jun 2023
Response from Rıfkı on Jun 21, 2023
Dear Aamar,Thank you so much for taking the time to share your wonderful feedback on Expedia and for giving us a perfect 5-star rating. We are delighted to know that you had an amazing stay at our hotel and that you continue to choose us for your visits.Our historical architecture is indeed one of the unique aspects of our hotel, and we are thrilled that you appreciate it. We are proud of our history and always strive to offer an experience that combines both the charm of the past and the comfort of the present.Your compliments about our staff are much appreciated. We believe that our team is one of our greatest assets, and it is rewarding to see their efforts acknowledged. I will pass your kind words onto them; it will surely put a smile on their faces.Lastly, as the owner, I take great pride in providing a personal touch and welcoming all our guests. Your acknowledgment of this truly warms my heart.We greatly appreciate your feedback and look forward to welcoming you back for another memorable stay at our hotel.Best Regards,Rıfkı AgalarHotel Manager

6/10 Okay

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Only for people who like to sleep in a disco. Very very noisy.
Stayed 2 nights in May 2023
Response from Rıfkı on Jun 15, 2023
Dear Jasmin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. As the manager, I appreciate hearing from our guests, as your comments are vital for us to continue improving our accommodation and services.I am truly sorry to hear that you were disturbed by noise during your stay. We understand how important a quiet environment is for our guests, especially for a good night's sleep. Rest assured that we are looking into the matter to identify the source of the noise you mentioned, and will take the necessary measures to improve this situation.On the other hand, I hope that the rest of our facilities and services met your expectations, and that you were able to enjoy the unique experience that our hotel aims to provide.Your feedback is very valuable to us, and I thank you again for bringing these matters to our attention. We continuously strive to meet and exceed our guests' expectations and your feedback helps us do that.We hope that we will have another opportunity to welcome you back and provide you with a more comfortable and quieter stay.Best Regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

10/10 Excellent

Shakeel Ahmad

Stayed 4 nights in Feb 2023
Response from Rıfkı on Jun 9, 2023
Dear Shakeel Ahmad,I am thrilled to see your perfect score of 5 out of 5 for your stay at Alp Pasa Hotel on Expedia. As the Hotel Manager, I want to express my heartfelt gratitude for your rating.Our team strives to provide each guest with an exceptional experience and it's heartening to see that our efforts have been recognized and appreciated. Your positive rating encourages us to continue providing the high level of service that our guests expect and deserve.Even though your comment section was left blank, your rating speaks volumes about your experience. However, should you wish to share any specific aspects of your stay that you particularly enjoyed, or any suggestions for us, we would love to hear from you.Thank you once again for your outstanding rating. We cherish your satisfaction and look forward to the opportunity to serve you again in the future at Alp Pasa Hotel.Best regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Rıfkı on Jun 9, 2023
Dear Guest,Thank you for taking the time to rate your recent stay at Alp Pasa Hotel on Hotels.com. Your feedback is invaluable to us and we appreciate your score of 8 out of 10.While your review was anonymous and didn't include specific comments, we are glad to know that your experience was largely positive. We strive to provide our guests with an exceptional stay and your rating indicates that we are succeeding in many areas.We are always aiming for perfection, and we are eager to know how we could improve our services further to make your next stay even more enjoyable. Should you wish to share any specific details of your stay, or have any suggestions, we would be delighted to hear from you.Once again, thank you for choosing Alp Pasa Hotel and for your supportive rating. We look forward to welcoming you back in the future and working towards achieving that perfect score.Best regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

2/10 Terrible

Slim

Stayed 1 night in Sep 2022
Response from Rıfkı on Jun 15, 2023
Dear Slim,Firstly, I would like to thank you for taking the time to rate your recent experience at our hotel. As the Hotel Manager, your feedback is invaluable to us.I notice that your rating is lower than what we strive for, and it is clear that we did not meet your expectations during your stay. Although you have not left a specific comment, please accept our sincere apologies for any inconveniences you may have experienced.We are committed to offering our guests a superior hospitality experience, and your rating indicates that there are areas where we need to improve. Rest assured, we will take this on board and look into making necessary enhancements.Once again, thank you for your feedback. We hope for an opportunity to better serve you in the future, and provide the quality stay that you expect and deserve.Best Regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

10/10 Excellent

mehboob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Great location! In the great looking old town just by the hadrians gate. Few steps from the shopping,clubs,market...amazing staff and 2 swiming pools for you to enjoy.
Stayed 3 nights in Aug 2022
Response from Rıfkı on Jun 9, 2023
Dear Mehboob,Thank you for sharing your wonderful experience at Alp Pasa Hotel on Hotels.com. I am truly delighted to see your perfect score of 10 out of 10 and to read your commendation of our location, staff, and facilities.We are so pleased that our location in the heart of the old town, near Hadrian's Gate, shopping, clubs, and markets, greatly contributed to your enjoyable stay. It's heartening to know that our staff and swimming pool facilities also met your expectations.Our team here at Alp Pasa Hotel strives to provide an unforgettable stay for each of our guests, and your kind words validate our efforts. We aim to create an environment of comfort, relaxation, and enjoyment for all our guests and it gives us great pleasure to know that we succeeded during your stay.Thank you again for your superb rating and for choosing to stay with us. We value your feedback and we look forward to the opportunity to serve you again in the future, aiming to make your next stay just as amazing, if not more so.Best regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

4/10 Poor

Khawaja Atta Mahmood

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 4 nights in Jul 2022
Response from Rıfkı on Jun 15, 2023
Dear Khawaja Atta Mahmood,Firstly, I would like to thank you for taking the time to review your recent stay with us. As the Hotel Manager, your feedback is incredibly important.I noticed that you rated your experience lower than what we strive to provide, and it is evident that we did not meet your expectations during your stay. Despite the lack of specifics in your review, I want to extend our sincere apologies for any discomfort or inconvenience you may have encountered.Our primary aim is to provide our guests with a superior hospitality experience, and your rating suggests that there are areas where we can improve. I want to assure you that your feedback is taken seriously and we will certainly seek ways to enhance our services based on this rating.Again, I appreciate your feedback and it would be our pleasure to have another opportunity to serve you better in the future and provide you with the excellent service that you deserve.Best Regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

8/10 Good

Maja

Stayed 1 night in May 2022
Response from Rıfkı on Jun 15, 2023
Dear Maja,Thank you very much for taking the time to rate your stay at our hotel. I'm delighted to see that you've rated your experience with us as 8 out of 10.While your review does not specify the details, your score indicates that you enjoyed your time with us, which is always what we aim for. However, it also suggests that there were aspects of our service that did not fully meet your expectations. We are committed to constant improvement and your feedback is integral to that process.I want to assure you that we will use your rating as motivation to strive for a 10/10 experience for all our guests.Thank you once again for your valuable feedback. We look forward to having the opportunity to welcome you back in the future for an even better experience.Best Regards,Rıfkı AgalarHotel ManagerAlp Pasa Hotel

10/10 Excellent

Dale

Stayed 1 night in Feb 2022
Response from Ali on Apr 2, 2022
Thank you very much for being our guest. It was a great pleasure to entertain you in our hotel.

8/10 Good

Pantea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but gold
The variety of food could be a lot more healther. It was all carbs from the restaurant next door. For mindful person was difficult finding food
Stayed 11 nights in Jan 2022
Response from Ali on Apr 2, 2022
Thank you very much for being our guest. It was a great pleasure to entertain you in our hotel.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in great spot and a very nice boutique type but the room above pool area 127 was very noisy at night would stay here again but def not in that room everything else was ist class
Stayed 1 night in Oct 2021

8/10 Good

Mustafa

Liked: Cleanliness, property conditions & facilities, room comfort
No WiFi
The hotel is very nice, BUT despite the fact that we should have free WiFi in the room, we didn’t. Guy on the reception said that hotel has 160 rooms and only 4 has proper internet. And he was like “other hotels ask to pay for internet”. Kinda be happy that we don’t and you can use free WiFi in the cafe. It was very unprofessional and not polite. Pool is very small and tables around, you can’t relax at poolside. I suggest you to take another hotels at this area, they won’t be so expensive but you will feel the same historical atmosphere around.
Stayed 4 nights in Aug 2021

6/10 Okay

Jamal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
There were cockroaches in our room and very noisy at times the doors weren’t strong enough
Stayed 3 nights in Jul 2021

6/10 Okay

Fatma

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff
Stayed 7 nights in Jul 2021

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2021
Response from Ali Osman Ilhan - General Manager on Jun 25, 2021
Dear Ahmad, Thank you for your amazing review! We are so glad you enjoyed your recent stay with us. We appreciate your recommendation and we hope to welcome you back soon! Best regards,

8/10 Good

Ralph

Stayed 2 nights in Nov 2020

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ossis
Alp Pasa is a wonderful oasis in the heart of the old town. We stayed in suite with door access to the street and a separate sliding door to the secure courtyard and pool area. We’d actually booked a cheaper room in the main hotel but all guests were being allocated suites (presumably due to low occupancy). The pool area is great though the provision of pool towels was inconsistent from day to day. Staff were wonderfully attentive and every was well maintained and clean, except the bathroom towels which had seen better days. My only criticism was that there were no glasses provided in the room, which made no sense when the hotel had such draconian rules about not being food and drink into the room - yet a hob and fridge were provided! You get free access to a beach which is a 30min taxi ride away - unless you really want to swim in the sea I wouldn’t bother - the pool area is much nicer.
Stayed 7 nights in Sep 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Sep 2020

6/10 Okay

Zainab

Liked: Cleanliness, staff & service
Not bad
The hotel was clean, but the bathroom was little bit worried the shower was not working well . Nothing in the bathroom social according to 4 star hotel no shampoo lotion or any stuff you will find it in 4 star hotel . No coffe or tea provided in the room. Water as hospitality is not there also I find it wired .
Stayed 4 nights in Nov 2019

6/10 Okay

Bree

Liked: Cleanliness
Not for rental cars
If you have a rental car DO NOT stay in Old Town!!! It was excruciating trying to drive in the old alley streets. Plus with this particular hotel, to park we had to pull our side view mirrors in to get to their spots. On the last day we scrapped our front bumper trying to leave. When we finally got there we had to wait as they had no record of us. They had to call Hotels.com first to confirm. Our room was ok. Older. The shower has a really high lip you have to climb into. Even after running the water it was cold. A bell boy came to check it. His finally prognosis was luke warm water and to let it run 10 mins prior to taking a shower since it comes from above. The maps of the area were 1€. To use the in room safe we were shocked to find out it was 15€. We felt like everything was extra. The buffet breakfast was very busy. We think they had other hotels eat there as well. As we were sharing the pool at another hotels location. Which was VERY hard to locate. We tried to order dessert one night to take to our room. They had us pay for it. Then told us it was all out. They suggested another dessert. We said yes. 5 mins later were told that was out as well. At check out we found out someone had put something else on our room bill that we had to dispute. Just a little too much going on for our taste.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff could not find booking when I arrived. I provided all the relevant Expedia booking documents but they still refused to acknowledge a booking had been made. Eventually, after a long argument, they took us to our room which had not been cleaned since the previous guests departed (bed unmade, dirty towels around the room). They then took us to a new room which had no hot water for the two days we were there. Staff told us to run the hot water tap for ten minutes before taking a shower to ensure there is hot water to the room; still no hot water after that time. Bathroom was very dirty. A very poor hotel for the money.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location was ideal, the room was fine, getting to it was difficult as the stairs were a nightmare, up .down, across another two adjacent stairs and climb over the foot rail, opps mind the step! the meals were boring, breakfast the same with only one very slow coffee machine. the staff o reception were uninformed about their town, and lazy. it took two calls and a visit to reception to get toilet roll and our room wasn't seviced two days in a row. We were offered a replacement room not of the same standard as the one we booked. Overall this iconic hotel failed in all except the room.
Stayed 6 nights in May 2019

6/10 Okay

Dave, London, United Kingston

Traveled with group
Liked: Amenities
Great location of hotel and quirky old style building. Accessibility for elderly was a problem as there were no lifts. There were few ground floor rooms. The dining area was very dark and not very inviting. Being told we could not bring our water from outside was a bit upsetting as British elderly tourists. The hotel room safe didn't work so we had to carry our valuables with us everyday.
Stayed 5 nights in Apr 2019

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alp Pasa hotel.
Lovely hotel in the old part of the city. Everything is walking distance away. Staff always friendly and can't do enough for you. I took the all inclusive option, which was very reasonably priced. The breakfast was very good with plenty of variety to choose from. Lunch and dinner were set menus which were adequate. Would recommend the Alp PAsa hotel to anyone. Great value for money.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed every moment of our 3 days stay. It is in the heart of the old city and modern at the same time to remember for years to come! Will recommend to all!
Stayed 3 nights in Mar 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insta: Achefabroad
A very nice homely hotel with a great location in the old town. Some of the hotels here can be a little noisy due to there location next to a street or lively bar or even a mosque but the rooms here are very quite.
Stayed 1 night in Feb 2019

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Boutique but not up to scratch
Snappy reception staff and building noise all week during office hours was unpleasant. It's unlike me to leave negative feedback but felt fobbed off at the hotel. Husband arrived after me (despite advising them of this) he was also met by snappy comments at reception. Luckily the evening restaurant food was excellent. Daytime not so great. Breakfast limited and lunch was watched being walked in through front door for delivery from another restaurant. Lovely setting but shame about the experience
Stayed 4 nights in Nov 2018

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, friendly staff. Great location
Helpful, friendly staff, and a great location. Not too far from Antalya Museum which has an outstanding collection of Greco-Roman statues and an easy drive to Perge, a fantastic archaeological site. Beware if you hire or take a car, the passageways around the hotel are seriously narrow.
Stayed 6 nights in Dec 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

bubbles, littlehampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Lovely hotel. Staff amazing thank you Abdullah for looking after us so well. Such a romantic place to eat in the evening. Really special place.
Stayed 5 nights in Oct 2018

4/10 Poor

Ck, Dallas texas

Disliked: Staff & service, property conditions & facilities
It is all about the money in this hotel , they charge you for things that should be complimentary like a glass of warm water, they have daily charge for using the safe and no in room complimentary beverage. The head of wait staff was not very friendly. I like the location o the hotel but will not stay there again.
Stayed 7 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Got there staff friendly. Room was small. Door wouldn’t lock.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

The hotel was very big and we stayed in a separate set of buildings, so it doesn't feel very intimate. The room was quite small but smart and clean
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

1 night
Great location but medium-low hotel standards
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Average hotel in the middle of old town
Average boutique hotel in the middle of old town, well located. The staff are not very friendly and you do not get welcome drinks upon arrival. The breakfast is very good though! The bed and room were average in terms of comfort.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

Elif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Worst hotel that i have ever stayed. Bath was dirty, hairs in the tub. No soap. Refrigerator was not working. Room was very noisy too hard to sleep. The receptionist was not professional. Breakfast is below average. It was really a failure to stay and a great dissappointment for such an old touristic hotel.
Stayed 2 nights in May 2018

10/10 Excellent

Brian, Skopje, Macedonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with pool close to beach
It was a nice romantic place with great food, staff, pool, and close to the beach. Great place in Antalya!
Stayed 13 nights in Sep 2017

6/10 Okay

Salaam, UK

Liked: Cleanliness
Great Location, Full of Character and Good Value.
Beautiful old building full of character, nicely modernised and decorated with turkish ornaments. Excellent location in the old town, Kalaici, walking distance to shops, cafes and to marina. Bed and pillows were comfy. Friendly staff and reasonably priced. They were happy to change the room as we didn't like the one allocated to us (small and unpleasant colour). Wifi is free but did not reach our room, had to go to courtyard/garden to connect. Building has lots of uneven/steep stairs so people with limited mobility might find it difficult. Toiletteres and tea/ coffee supply in the room were not topped up and we had to ask for more soap and coffee which were provided. Food variety at breakfast was great but the hot food was rather cold. Coffee machine was excellent. Very nice seating around the swimming pool.