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Reviews of Club Hotel Sera - All Inclusive

5 out of 5
Club Hotel Sera - All Inclusive
Lara, Antalya

Reviews

7.8

Good

Rating 10 - Excellent. 214 out of 504 reviews" "
Rating 8 - Good. 136 out of 504 reviews" "
Rating 6 - Okay. 71 out of 504 reviews" "
Rating 4 - Poor. 34 out of 504 reviews" "
Rating 2 - Terrible. 49 out of 504 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

bahar

Liked: Cleanliness, staff & service, property conditions & facilities
Most of the area does not work in this time , but every thing was great
Stayed 1 night in Apr 2024

6/10 Okay

Guled

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Irina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Its okaaaay
Nothing special to be honest. Food is very mediocre, especially at the ala carte restaurant. Pool and jacuzzi was cold the whole time. Also boring. They had karaoke one evening, i wish they had more fun things to do, at least once a day. Room was nice, but no one came to clean it within my 5 night stay
Stayed 5 nights in Nov 2023
Response from Club Hotel Sera on Nov 30, 2023
Dear guest, thank you for your review. We hope to see you again in our hotel.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from Club Hotel Sera on Oct 25, 2023
Dear guest, Thank you for your rating. We hope to see you again.

6/10 Okay

Anoosh

Stayed 2 nights in Oct 2023
Response from Club Hotel Sera on Nov 4, 2023
Dear guest, Thank you for your rating. We hope to see you again.

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price.
Stayed 7 nights in Oct 2023
Response from Club Hotel Sera on Oct 15, 2023
Dear guest, thank you for your review. We hope to see you again in our hotel.

8/10 Good

Viktoria

Liked: Staff & service, room comfort
Stayed 8 nights in Sep 2023
Response from Club Hotel Sera on Oct 9, 2023
Sevgili misafirimiz,memnun kalmanız bizim için çok onamlidir.sabırsızca sizi yeniden yanımızda görmek istiyoruz.

10/10 Excellent

Ekaterina, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Club Hotel sera on Sep 2, 2023
Dear guest, Thank you for your rating. We hope to see you again.

8/10 Good

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value resort for the price. Contrary to other reviews, the WiFi worked great everywhere on the grounds, the beds were clean, the food tasted great and had lots of variety. The resort does show it's age at times but that is reflected in the price. Overall, this is a great place to stay in Antalya.
Stayed 3 nights in Jul 2023
Response from Club Hotel Sera on Aug 1, 2023
Dear guest, thank you for your review. We hope to see you again in our hotel.

2/10 Terrible

veeru

Stayed 1 night in Jun 2023
Response from Club Hotel Sera on Jun 12, 2023
Dear guest, we are sorry about your unpleasant experience.

10/10 Excellent

seyyed Behrang

Traveled with partner
Dieses Hotel ermöglicht alles für einen traumhaften Aufenthalt. Wir haben ein Zimmer für eine Woche gebucht, und wir haben echt jeden Tag davon genossen. Im ersten Blick sieht man eine sehr große und schöne Lobby mit ganz schicken Möbeln. Das Zimmer selbst war auch groß und hell, mit einem wunderschönen Sea-View. Das Hotel verfügt über einen riesigen wunderschönen Garten, mehrere Pools, einen privaten Strand, mehrere Bars und Cafés usw. Man könnte behaupten, alle Mitarbeiter dieses Hotels sind sehr freundlich und hilfsbereit. Die Gäste fühlen sich dort sicher voll respektiert und perfekt behandelt. Wir bedanken uns vielmals bei der Managerin von "Gust Relationa" Frau Sana Doalti. Sie liebt ihren Job, verhält total professionell und ist super freundlich. Wir bedanken uns ebenfalls bei den anderen Mitarbeitern, wie Negin, Ayse. Bugra, Onur, Bülent, Esra, Gülsum, Bathuan und Cekin. Dankeschön für alles :) Wir würden auf jeden Fall dieses Hotel weiterempfehlen.
Stayed 7 nights in May 2023
Response from Club Hotel Sera on Jun 11, 2023
Liebe Gast, vielen Dank für Ihren Kommentar. Wir hoffen, Sie wieder zu sehen.

10/10 Excellent

stephen

Liked: Cleanliness, property conditions & facilities
The staff are so friendly and helpful
Stayed 2 nights in May 2023
Response from Club Hotel Sera on May 23, 2023
Dear guest, Thank you for your comment. We hope to see you again.

2/10 Terrible

SAMAH

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a nightmare! Stay away! They have a roach infestation roaches crawling all around food, rooms, luggage, furniture and your body when asleep. We paid for all inclusive and didn’t eat a thing in the hotel. We didn’t sleep nor did we enjoy it. It was the worse experience I have ever had in all countries I’ve traveled in the world. When issue was brought up to hotel management they said their not surprised from roaches employees are demotivated and simply don’t care. They have been reported to official departments with photos and videos.
Stayed 2 nights in May 2023

6/10 Okay

Irfan

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Hotel was excellent in regards to facilities and food. Huge selection of food, tasty. However the service from staff was very unwelcoming and poor and lets the hotel down. Staff seemed rude and unfriendly and we felt this was more so towards south asian individuals. The young male at the reception Mert was the only friendly staff member along with the waiters. Hotel is dusty and could do with a renovation, looks old and outdated. Bed bugs in the bed, woke up with severe bites and itching, we had to change rooms due to this. Very poor standards from a 5 star hotel. Overall the service from staff and the uncleanliness was disappointing and we will not be returning on this basis.
Stayed 6 nights in May 2023

2/10 Terrible

Emir

Stayed 2 nights in Feb 2023
Response from CHS on Mar 6, 2023
Thank you for your comment, we would like to see you again.

2/10 Terrible

Sam

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
All restaurants: Closed(5/6 closed) Food: Food poisoning .. We were 4 ppl .. 2 of us had food poisoning and stomach ache Nothing to eat from 2 pm to 7 pm .. no snacks Room fridge: only one cola one fanta 😂 Staff: A friend wanted to meet us.. they said no or pay 900 TL for a meeting .. I said he will leave in one hour .. then the receptionist said: "You are a kiar" out of the blue .. what training these ppl receive 🤔
Response from Club Hotel sera on Feb 28, 2023
Dear guest,We are sorry that you are not satisfied with your vacation. But the informations that you are giving are misleading. We had both our a la carte restaurant and open buffet waere open during your stay and we provide many more drinks in the minibar for free. And about your poisoning and rude staff experiance. We are truly sorry but if you would inform us we would have helped. And also we accept visitors from outside in the lobby area.

4/10 Poor

Ameer

Business traveler
Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2022
Response from Club Hotel Sera on Nov 20, 2022
Dear guest, we are sorry about your unpleasant experience.

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of opportunities for eating and drinking in pleasant surroundings with attentive staff.
Response from Club Hotel Sera on Nov 20, 2022
Dear guest, Thank you for your comment. We hope to see you again.

10/10 Excellent

Ahmad

Stayed 5 nights in Oct 2022
Response from Club Hotel Sera on Nov 20, 2022
Dear guest, Thank you for your rating. We hope to see you again.

6/10 Okay

Mohammad

Stayed 2 nights in Oct 2022
Response from Club Hotel Sera on Nov 20, 2022
Dear guest, Thank you for your rating. We hope to see you again.

8/10 Good

TANIA KABIR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except WiFi Connection in Room
Stayed 2 nights in Oct 2022
Response from Club Hotel Sera on Nov 20, 2022
Dear guest, Thank you for your comment. We hope to see you again.

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous hotel in a wonderful setting with a wide choice of food and drinks.The members of staff were all friendly, polite and helpful.The bedrooms were lovely with comfortable beds. Beautiful views of the sea from our balconies.The evening musical entertainment was very good!
Stayed 2 nights in Sep 2022
Response from Club Hotel Sera on Nov 20, 2022
Dear guest, Thank you for your comment. We hope to see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
All inclusive stay. Mongolian and sushi restaurants were open and included in all inclusive price. They had another ala carte with pizza and pasta. They also had a few places to eat lunch. Buffets were decent selection. Also had a few bars scattered around the property. Drinks selection in all inclusive was good. Rooms were a really good size but dated. Three pools and beach. Plenty of sun protection on beach. They had concerts and shows in the evening for entertainment. Wifi was terrible throughout the hotel. Staff barely spoke English. All in all was a good relaxing stay.
Stayed 3 nights in Sep 2022
Response from Club Hotel Sera on Sep 28, 2022
Dear guest, Thank for your comment.

10/10 Excellent

Ghazal

Stayed 7 nights in Aug 2022
Response from Club Hotel Sera on Aug 26, 2022
Dear guest, Thank for your comment. We hope to see you again.

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with my mum at Club Sera. The staff were very friendly and attentive, and there was always lots to do. We particularly liked the yoga classes with a wonderful coach Ignor and evening parties with Krasavchik and co. Thank you very much to all the staff for making us feel welcome and helping us enjoy every minute of our holiday!
Stayed 15 nights in Jul 2022
Response from Club Hotel Sera on Aug 19, 2022
Dear guest, Thank for your comment. We hope to see you again.

10/10 Excellent

Alexandru

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beatiful, unfortnately Expediadid not prvide complementery shuttle to and from airport.
Stayed 7 nights in Jul 2022

4/10 Poor

Aytan

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Irfan

Liked: Property conditions & facilities, room comfort
Ok
Very good hotels foods drinks goods Cleaning is average ****
Stayed 4 nights in Jun 2022
Response from Club Hotel Sera on Jun 29, 2022
Dear guest, Thank for your comment. We hope to see you again.

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amenities advertised were nice, but the entertainment floor was closed our entire stay, as well as the Mexican restaurant, which I was looking forward to. However the charisma and cheering smile of Yasemin in the Lobby made my trips through very neat! The beach, salon and spa were well worth the stay. Thanks
Stayed 3 nights in Jun 2022
Response from Club Hotel Sera on Jun 20, 2022
Dear guest, Thank you for your kind words. We will work on the subjects which you find problematic. We are looking forward to see you again.

8/10 Good

Andrey

Liked: Cleanliness, room comfort
Great location - close to the city and the airport (no disturbance from the passing planes though), friendly staff (although looking tired sometimes - probably due to huge number of multi-national and multi-cultural visitors), amazing decor (reminiscent of 90-s and sometimes dated but striking nonetheless), excellent food options including two a-la-carte restaurants (breakfast choices could be less diverse but more refined though), fantastic sea and beach (beware that sun umbrellas can be in short supply so better get up early to secure one), great entertainment and great after-sea facilities (shame that the indoor swimming pool was empty and that the spa centre closing at 7pm). Without being too picky, overall - excellent value for money. Enjoyed my stay and would recommend to everyone!
Stayed 5 nights in May 2022
Response from Club Hotel Sera on Jun 20, 2022
Dear guest, Thank you for your kind comments. We hope to see you again!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Great stay with good beach
Nice, but dated hotel, efficient check-in. Problem with the rooms electrics which where sorted in a few minutes, air conditioning wasn’t working in the hotel which made it quite uncomfortable unless you left balcony door open. The pool area and the decked areas are amazing and the staff are friendly.
Stayed 3 nights in May 2022
Response from Club Hotel Sera on Jun 20, 2022
Dear Guest, OurA/C saystem works properly all day long. We are hoping to see you again for a better stay.

2/10 Terrible

Jad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel
Stayed 2 nights in May 2022
Response from Club Hotel Sera on Jun 21, 2022
Dear Guest, We hope to see you again to give you a better experiance.

10/10 Excellent

Jose

Stayed 6 nights in Apr 2022
Response from Club Hotel Sera on Jun 24, 2022
Dear Guest, Thank you for your comment. We hope to see you again.

10/10 Excellent

Rajinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Great beach! Good food and drinks.
Stayed 2 nights in Apr 2022
Response from Club Hotel Sera on Jun 20, 2022
Dear guest, Thank you for your comment.

4/10 Poor

Jessie

Liked: Staff & service
Disliked: Cleanliness
Disappointed
Very dissatisfied as no where on Hotels.com or on its Website did it say that only a 1/8 that of facilities were open. All hotels I’ve stayed at all over the world tell clients what is open & not open. The food in the self service restaurant was dreadful except of course if you wanted to live on salads. It started to work m prove a bit in second week but still was not 5 star food. The bedding in the very plush looking bedroom was dreadful. The quilt was far too small and did not stretch full over ver large bed. We had 3 pillows that were what I would use or expect in a hostel. I asked twice for better pillows & none turned up. I know it can be better as we stayed there last Autumn & everything was open. We obviously did not pay high season rates, but if I had known most of the facilities were closed I would not have booked there. Happy to have payed happy high season rates in a similar hotel. Staff were great mostly. But won’t be back. Very disappointed.
Stayed 12 nights in Apr 2022
Response from Club Hotel Sera on Jun 20, 2022
Dear guest, We are sorry to hear that you didn't have a pleasant stay but the faci,lities that you are talking about get open in the summer season. Our restaurants are worldclass and serve freshh food which is best quality. We hope to see you again. Club Hotel Sera

10/10 Excellent

Anton

Stayed 3 nights in Apr 2022

4/10 Poor

Pathuma Shahanaz

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I lost my white gold bracelet and I reported to the reception. But never got a respond very disappointed
Stayed 2 nights in Mar 2022
Response from Club Hotel Sera on Mar 30, 2022
Dear Guest, We would like to say that we are very sorry for the situation you have experienced. Relevant departments were informed again. We will contact with you if there is any development regarding the situation.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отель прекрасно оборудован, здесь созданы все условия для хорошего отдыха и проживания. Номера просторные с хорошей мебелью и сантехникой. В ресторане огромный выбор закусок, салатов, овощей и фруктов. Десерты выше всех похвал. Нравится, что можно видеть, как работают повара. Они мастера своего дела. Прерсонал профессиональный и доброжелательный, всегда помогают решить вопросы и дают полезные советы. В лобби варят превосходный турецкий кофе. Территория большая и красивая прямо на берегу. Хочется приехать снова
Stayed 2 nights in Mar 2022
Response from Club Hotel Sera on Apr 5, 2022
Мы благодарим Вас. Мы хотели бы видеть вас снова среди нас.

6/10 Okay

Munkhtselmeg

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Sauna spa are very bad ni technology
Stayed 1 night in Mar 2022
Response from Club Hotel Sera on Apr 5, 2022
We provide the last possible technology.

4/10 Poor

Adel

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2022

6/10 Okay

Zeinep

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs a good updates. Bad smell in halls and rooms.
Stayed 4 nights in Dec 2021

2/10 Terrible

Umer

Stayed 3 nights in Sep 2021
Response from CLUB HOTEL SERA on Oct 13, 2021
Teşekkür ederiz .

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
is good for family ,is not 5 stars expectation
Is not 5 star expectation. they don't give room on main building, my room was on the small one bad Points. - cleaning room is horrible (for a couple male and wife, you live me just 1 small bottle of shower? if i do 3 times shower? )i was and buy my self shower gel and shampoo - i love animals, but is not acceptable to see dogs an cat on lounge - If you pay wi-fi is only for 1 device 7.72 GBP for 3 days(i have laptop and phone) - on breakfast and lunch time ATTELIA POOL SNACK to many cats and Dog, is 5 star hotel, all people leave food on floor -if don't pay tips to free bars they don't give attentions, or give you on small glasses . if you give something guys from bars, give you on big glasses - on dinner need they put 2 tables for 6 people with 4 glasses - pm dinner need go exactly when open to find a table if not they don't have time to clean. - The animation Team is to annoying , if you speak with one, is come another to to tell the same things 4-5 times.I'm on holiday,relaxing, not to came to every time to activity. -the beer is Vorx or something , is not good Good things - big places -free wifi only in lounge 32 pounds GBP 15 min with skyjet Good for families But is not 5 star in my opinion
Stayed 17 nights in Aug 2021
Response from CLUB HOTEL SERA on Sep 13, 2021
First of all, we would like to thank you for choosing and spending your precious time at Club Hotel Sera and we also would like to appreciate for sharing your valuable comments and reviews on Expedia. . We want you to know our sorry for the negative situations you have experienced. We would like to inform you that we shared the issue with the management. We will be addressing your concerns. We hope to get through these special pandemic days()Covid-19) that affect the whole world in a short time. Stay Healthy.

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

ANISOARA

Stayed 17 nights in Aug 2021
Response from CLUB HOTEL SERA on Sep 17, 2021
Teşekkür ederiz.

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good: Food, Amneties. Cleaning staff. Meh: Fruits. Bad: Bad customer service. No Covid protocol. Terrible: Nightmare check-in experience Context: I don't speak Russian or Turkish and have been in Turkey many times. We had the worst check-in process I ever experienced. I had to make a long-distance call to US Expedia. The reception refused to check-in my family as the reservation only had my name (First time having this issue in Turkey or anywhere). I asked them to call Expedia, so I can do what they want, and the response was we can't and I should just come back to the counter after I fixed the issue. Before finding out about the naming issue, We asked them to give us rooms on the same floor and they accepted. However after the issue was resolved, those rooms were not available anymore. I wonder if they just assumed we will give up on our non-refundable hotel or we forget that they said there are rooms on the same floor. The next day we tried to make a reservation at one of the restaurants in the hotel, and we had to talk to TWO different people on the phone, and then go to the concierge the next morning to finalize the reservation. Another occasion, we were simply told to come back the next day, because we did not speak Russian or Turkish. The food was good, but the fruits were so bad, that I do believe they pay extra to get bad fruits!
Stayed 6 nights in Jul 2021
Response from CLUB HOTEL SERA on Sep 9, 2021
Thank you for your feedback. We will tell concerns of yours to the necessery departments an we will make sure you won't have the problems next time you are here. We wish to see you again.

10/10 Excellent

Ghinwa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous stay. Snoop is friendly and does nice activities. Being a five stars hotel, they should put back the kettle in the rooms without having us ask for it. Also there should be a box of tissue in every room.
Stayed 4 nights in Jun 2021
Response from CLUB HOTEL SERA on Jul 9, 2021
Dear Guest , Thank you for your review. You can be sure that we will take into account what you share with us and pass it on to the necessary units. Best Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice property. Beautiful design. Staff very friendly. We were allowed late checkout at 2 pm. Now to the negatives: it seemed no Covid19. Even in elevators people are not wearing masks. Hotel does not seem to be in compliance with Turkey’s safe tourism policy. Hotel seemed to try to save money. It has many beautiful food outlets spread out all over. However, all of them except the main buffet restaurant were closed. Given we were told there were 500 guests that seemed inappropriate. My interpretation - hote is trying to maximize profit rather than guest satisfaction.
Stayed 1 night in Jun 2021
Response from CLUB HOTEL SERA on Jun 22, 2021
Dear Guest, Thank you for sharing your feedback with us.We want you to know that All guests are warned that they should wear masks in their own language and observe all social distances and sign forms during the entrance of the hotel. At most points of our hotel ,we have masks, social distance signs that must be followed by rules. We would like to thank you again and let you know that we would be honored to welcome you to our hotel as a genius. Best regards

10/10 Excellent

Verified traveler

Stayed 10 nights in Apr 2021
Response from CLUB HOTEL SERA on May 3, 2021
Teşekkür ederiz

8/10 Good

Khadija

Liked: Staff & service, property conditions & facilities, room comfort
Club hotel sera 5* resort
Good Variety of activities Lots of food Beautiful location and setting Room clean Daily cleaning Negatives Lack of english speaking, very frustrating Bathroom was smelly and not 5* standard Music far too loud Strong smell of alcohol- quite sickening
Stayed 11 nights in Apr 2021
Response from CLUB HOTEL SERA on Apr 19, 2021
Dear guest, Thank you for choosing us and sharing your views with us in detail.We want you to know that the opinions of our esteemed guests are very important to us. Best regards