Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Sidcup, UK
Large, well maintained hotel.Posted Aug 21, 2015
Pros: Our party thought the food was particularly good with plenty of choice in the buffet and Food Court at lunchtime, which was outside under shade.
Cons: Staff training needs to be addressed as they all need to understand that the "customer is king" at all costs in what is a very competitive market.
Location: The location is good and near to shops and also some bars if needed. There are watersports aplenty on the beach and the Old Harbour is also very nice.
Overall we had a very enjoyable holiday, however there is just something underlying that could have made this a great holiday experience at the Concorde instead of just enjoyable. To be honest it is hard to put your finger on exactly what is wrong as the food is excellent including the Specialist restaurants and we ate at all of them, the facilities are also excellent especially the pool, gardens and the beach/pier. However aside from the the few, I suppose it is the general attitude of the staff throughout the hotel that makes for a "strange" experience as whilst they go about their duties they do so almost under sufferance and sometimes forgetting that they are here to serve their customers. This really does let the hotel down and urgently needs addressing and if achieved would really make this hotel a 5* experience. One thing I must mention but isn't necessarily the fault of the Hotel, is the general rudeness and inconsiderate attitude of most of the non British guests, which does tend to grind you down after a couple of weeks and makes for a stressful time particularly in the Buffet, which can be a bit like the London Tube at times, what with all the pushing and general lack of common courtesy! Just an observation........
for Everyoneby A verified traveler from Lingen
Super Urlaub!!Posted Aug 15, 2015
Location: Gute Lage. Vorallem die Nähe zum Flughafen.
Wir waren vom 25.07.15 bis 05.08.15 zum ersten mal in diesem Hotel ! Und ich muss wirklich sagen, alles was ich hier vorher an schlechter Kritik gelesen habe, verstehe ich jetzt nicht mehr! Wir waren voll und ganz zufrieden. Unser Zimmerwunsch wurde uns per E- mail bestätigt, wir hatten auf der 5 Etage die netteste Putzfrau die ich je erlebt habe, am Strand den liebsten Kellner ( Danke Mehmet ) und im Resto wurde mann immer nett bedient. Es gibt zwei Sachen die mir persönlich nicht so gefallen haben. 1. die Kellner in der Lobybar ( da gab es nur einen der freundlich war,der uns draußen bedient hat ) der Kellner hinter der Bar kamm sehr arrogant rüber.2. mir fehlte eine richtige Strandbar.Aber das sind keine Gründe weshalb wir nicht noch mal dort Urlaub machen würden, nur Verbesserungs vorschläge.Danke nochmals an das ganze Concorde Team, wir haben uns wohl gefühlt !
for Everyoneby A verified traveler from Zurich, Switzerland
Good hotel with good comfort and facilitiesPosted Jun 22, 2015
The hotel is quite good lacated near to the airport. So no long transfer is necessary. Quite good environment and facilities around the hotel. Strand very clean as well as the whole pool area and the common rooms of the hotel. Unfortunately I was not very satiesfied about the cleanless of my room. Especially the bathroom. I have been in the hotel 3 years ago and I had the impression that the service was better then. Also in this period I have been there now (mid/end June) a lot of families were there with little children and their bihaviour without any class. The dresscode for Dinner in the main restaurant should be better controlled!
for Everyoneby A verified traveler
Great location, but wrong info from expedia!Posted Jun 6, 2015
Lovely, quality hotel beautiful furnishings, pool, area, gardens however staff spoke very little English, not great service from a 5star. Room disappointing too, small double with single bed, (was listed as deluxe) very disappoint ed on arrival to find 1 out of 6 a large cartes open each eve! And were fully booked for 3/4 nights! And expedia confirmed all inclusive but on arrival we were told it was 10 euros per head in a large carte! Lovely hotel, location facilities Tec but service not great
for Couplesby Michael Jordan from Texas, USA
Great vacationPosted May 31, 2015 on Hotels
great stay. Would recommend to anyone. Staff was friendly and courteous. Bar drinks and food were great. entertainment was fun and entertainment staff was the best especially Yana. Rooms was cleaned daily and housekeeping was respectful of do not disturb sign. Water activities on the beach are fairly priced and extremely fun. The beach was kept clean and never a problem finding a lounge chair to soak up the sun.
by A verified traveler
Posted May 30, 2015
Smaklös mat. Ingen variation på maten, samma utbud varje dag trots de säger att det är olika teman. Dåligt diskade glas i poolbaren, man kan torka bort gammalt läppstift på glasen från kvällen innan.. Ett plus är restaurangerna på hotellet som du kan boka plats på för en mindre summa med avsevärt bättre service och mat.
by A verified traveler from Mainz
Super Hotel, beste Strandlage, aber..Posted May 24, 2015
War jetzt zum dritten mal dort. Sonst immer alles super. Dieses Jahr Essen morgens und abends enttäuschend. Wenig Auswahl fast immer nur lauwarm, langweilig, verkocht und fade. Neu gestalteter Speisesaal mit teilweise alten Tischen und Stühlen, die in der Höhe nicht zusammen passen. Gedränge abends an den einzelnen Stationen. Sehr viele russische Gäste, geschätzt 80%
for Everyoneby A verified traveler from Wardenburg,Nieders.
das sehr gute Hotel mit ausgezeichneter AnlagePosted May 23, 2015
Pros: sehr gutes Bufett, morgens, mittags, abends
Location: sehr gute Shopping Möglichkeiten
sehr gute Unterhaltsmöglichkeiten beste Lagr zum Meer
by A verified traveler
Ikke 5 stjernerPosted May 17, 2015
Pros: Værelserne var i orden og sødt og venligt personale som varetog værelserne.
Cons: meget - smil og lidt mere servicemindede og ikke mindst forbedre mad standarden
Helt ok hotel men i forhold til at det er 5 stjernet, og ligger på Lara Beach, lever det bestemt ikke op til standarden... For høj musik ved poolen, og maden var ok, men heller ikke mere. Sammenlignet med eksempelvis IC Green som også er et 5 stjernet hotel tæt på, var det temmelig lav standard på maden. Personalet virkede lidt "træt" af turister og det var kun i begyndelsen af sæsonen......!
for Couplesby A verified traveler from Romania
nice hotel on the beachPosted May 10, 2015
Pros: location, food, Spa, rooms and view
Cons: WIFI!!!! very poor!!!
Location: didn't leave the hotel , only for a trip to the city
great hotel, all you need, very clean and staff very helpful